2/10 Terrible
Seana
Travelled with family
31 Aug 2025
This whole experience was such a pain and ruined my peaceful feeling.
After arriving and settling in we decided to sit on the porch while our child went to bed. When we went to open our door at around 8pm, our key card would not work. We ended up with 4 more sets of keys before we were able to get into our room where our child was unaware that we couldn’t get in. He’s 7.
The key cards proceeded not to work 7x in total over 2 days with over 7 sets of key cards made.
Cost to me = time, money, pain and suffering, and ended up feeling at fault and lied to by front desk staff. Over all experience was poor.
Ruined my sense of safety and security.
Made me worried my key wouldn’t work next time I go out.
Made me really suffer about the whole experience especially with customer service telling me they wouldn’t be comping a night because my kid supposedly locked the door. Which he did not.




Seana
Stayed 2 nights in Aug 2025


































