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Holiday Inn Lancaster by IHG

3.5 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Terrace/patio
Lunch and dinner served
Exterior
Terrace/patio
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Pet-friendly
  • 24/7 front desk

Explore the area

View in a map
26 East Chestnut Street, Lancaster, PA, 17602
  • Lancaster Marriott at Penn Square
    ‪6 min walk‬
  • Lancaster County Convention Center
    ‪8 min walk‬
  • Franklin & Marshall College
    ‪17 min walk‬
  • Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(58 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

7.0 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Lancaster Marriott at Penn Square

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,005 reviews
The price is €161
includes taxes & fees
14 Sept - 15 Sept
Lancaster Marriott at Penn Square

About this property

Holiday Inn Lancaster by IHG

Hotel with an indoor pool, a quick walk to Lancaster County Convention Center
This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and self parking. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 215 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Lancaster by IHG. During your stay, you're just a quick walk from Lancaster Marriott at Penn Square. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by foot from Lancaster County Convention Center and a 3-minute drive from Franklin & Marshall College
  • Dogs welcome for a fee
Holiday Inn Lancaster by IHG offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 13 meeting rooms are available. Event space at this hotel measures 22000 square feet (2044 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Lancaster by IHG. For a fee, parking is available.

This 3.5-star Lancaster hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
The Imperial – This restaurant serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 7 to 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Imperial

Things to do

  • 24-hour gym
  • Indoor pool
  • Library

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • 22,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 10 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7 to 20 per person
  • Covered self-parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 484 out of 1001 reviews
Rating 8 - Good. 293 out of 1001 reviews
Rating 6 - Okay. 128 out of 1001 reviews
Rating 4 - Poor. 59 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Niall

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a tired and dirty hotel. Would not recommend to family and friends. Although the bed was comfortable, the room was noisy. Walls seemed thin and could hear dogs barking a very loud traffic outside. Reported that our refrigerator was not working and was making noises. No maintenance available according to staff. The check in area was sticky and dirty. Floors throughout the hotel needed to be vacuumed and showed signs of wear.
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service
Very nice property in center of city. Great restaurant attached to hotel. Breakfast was delicious
Stayed 1 night in Jun 2025

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean property within walking distance of town center. Would recommend.
Stayed 2 nights in May 2025

6/10 Okay

George

Liked: Cleanliness, staff & service
Disliked: Amenities
We paid $14 a person for a breakfast buffet that was no better than most hotels' continental breakfast.
Stayed 1 night in Jun 2025

6/10 Okay

Ambar

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice, but nothing out of the ordinary. The front desk staff was excellent and very helpful. The room was standard, but we found hairs stuck to the bathtub and wall in the bathroom. On the first day, I found a small cockroach behind the door—not sure where it came from. I didn’t report it since I checked the rest of the room and didn’t find more. The pool was clean and nice, just a bit cold. I found the breakfast a bit overpriced for the quality—everything was cold and there wasn’t much variety. I’d give it a 3 out of 5 mainly because of the cleanliness, but the young man at the front desk definitely deserves a 10/10.
Stayed 1 night in Jun 2025

10/10 Excellent

Elaine, warwick

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything
Stayed 1 night in Jun 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing front desk staff
Stayed 1 night in May 2025

8/10 Good

Andre

Stayed 1 night in May 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
The only real issue was the noise level. We happen to be there an event with tons of children. with parents who allow them to just run all over unsupervised running up and down the hallway. After hours and doors slamming. The hotel was nice and the employees were extremely friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight in Lancaster

Great overnight stay, Mohamad, front desk manager was very helpful with help for our pet dog as well as suggestions for things to do. He always greeted us when we passed through the lobby. In and out parking was also appreciated as well as being able to park in garage after checking out. Would stay here again.
Stayed 1 night in May 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Lancaster so very easy to walk to restaurants and shops.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Elizabeth

Liked: Cleanliness, amenities
Stayed 1 night in May 2025

4/10 Poor

Jakotte

Stayed 2 nights in May 2025

4/10 Poor

Fay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Not happy!

I was very very unhappy with the lack of adequate accessories in the room. When I booked, I was not understanding that this room, explained to me by the hotel, as a ‘handicap’ room had no closet, to hang clothes, just two hooks on a wall. No iron/ironing board. So even if I was handicapped, I wouldn’t need to iron and hang my clothes? Discrimination! Shame! HOTEL.COM did not tell me that accessible means a room with no standard amenities! We were 3 ladies, there for the weekend to attend formal functions in the community. We had a lot of clothes to iron out, to hang!
Stayed 2 nights in May 2025

8/10 Good

Clive

Liked: Cleanliness, property conditions & facilities
4.5
Stayed 2 nights in May 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Property very close to venue. Neighborhood a bit unsafe feeling
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Stayed 2 nights in Apr 2025

8/10 Good

Jennifer

Stayed 1 night in May 2025

10/10 Excellent

Dahlene

Stayed 2 nights in May 2025

10/10 Excellent

nemsiss

Stayed 4 nights in May 2025

8/10 Good

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Though take out was available from onsite dining, lack of room service was disappointing to these two weary travelers
Stayed 1 night in May 2025

8/10 Good

Tarik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in Lancaster. Just needs a few more resources.
Stayed 1 night in May 2025

8/10 Good

Keneisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazed by the view this property offers especially at sunset
Stayed 1 night in May 2025