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Holiday Inn Lancaster by IHG

3.5 star property

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Photo gallery for Holiday Inn Lancaster by IHG

Terrace/patio
Lunch and dinner served
Interior
Exterior
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Pet-friendly

Explore the area

View in a map
26 East Chestnut Street, Lancaster, PA, 17602
  • Place, Lancaster Marriott at Penn Square
    ‪6 min walk‬
  • Place, Lancaster County Convention Center
    ‪8 min walk‬
  • Place, Franklin & Marshall College
    ‪17 min walk‬
  • Airport, Harrisburg, PA (MDT-Harrisburg Intl.)
    ‪41 min drive‬

Room options

View all photos for Standard Room

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(32 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Comm, Roll-In Shower)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(61 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Accessible Tub)

7.0 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Comm, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible (Comm, Mobil, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Lancaster by IHG

Hotel with an indoor pool, 7-minute walk to Lancaster County Convention Center
This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and self parking. Housekeeping is available on request.
Holiday Inn Lancaster by IHG offers 215 air-conditioned accommodations with coffee/tea makers and a hairdryer. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Lancaster by IHG. During your stay, you're just a quick walk from Lancaster Marriott at Penn Square. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by foot from Lancaster County Convention Center and a 3-minute drive from Franklin & Marshall College
  • Dogs welcome for a fee
Holiday Inn Lancaster by IHG offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 13 meeting rooms are available. Event space at this hotel measures 22000 square feet (2044 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Lancaster by IHG. For a fee, parking is available.

This 3.5-star Lancaster hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.
The Imperial – This restaurant serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 7 to 20 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Imperial

Things to do

  • 24-hour gym
  • Indoor pool
  • Library

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 13 meeting rooms
  • 22,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 10 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 7 to 20 per person
  • Covered self-parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Lancaster
Holiday Inn Lancaster
Lancaster By Ihg Lancaster
Holiday Inn Lancaster by IHG Hotel
Holiday Inn Lancaster an IHG Hotel
Holiday Inn Lancaster by IHG Lancaster
Holiday Inn Lancaster by IHG Hotel Lancaster

Holiday Inn Lancaster by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 497 out of 1015 reviews
Rating 8 - Good. 291 out of 1015 reviews
Rating 6 - Okay. 130 out of 1015 reviews
Rating 4 - Poor. 59 out of 1015 reviews
Rating 2 - Terrible. 38 out of 1015 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Dolores

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice, central located hotel. Room was on the small size, but comfortable and clean. The only problem was noise. We were on the 9th floor and could hear outside noise like there were no glass in the windows. The rooms were very close where we were at the end of a hallway and you could hear talking, laughing, yelling, etc like the door was made of paper. The hotel did have signs posted saying quiet hours were 10pm-7am, but apparently people don’t read or care. Otherwise, the 2 night stay was fine.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+ definitely recommend

We went for a weekend and I highly recommend the Holiday Inn. The room was clean, the AC was cold, the bed was very comfortable. Two cons: 1: the room was that we got the room behind the elevator. While we did not hear the elevator, the layout wrapped around the shaft and that meant a narrow hallway to the room, which was annoying with bags and a stroller. 2: the bathroom door was a sliding barn style door and it weighed a ton. I struggled with it, so kids or the elderly will simply have to poop with the door open. The neighborhood is very central, so you won't need your car if you want to wander the town (I recommend Beignet Company for breakfast). The restaurant is great, upscale, and open late. Dinner can be ordered at the bar until 945, so if you get in late, you don't have to find a diner or eat gas station hotdogs. The staff was friendly, the parking was cheap at $15/day, the lobby is huge. I did not use the pool, so I cannot speak to that. The rooftop bar is undergoing renovations and was closed as of late July. They DO have cribs if you have a baby/toddler and don't want to lug around a pack and play.
Stayed 2 nights in Jul 2025

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Didn't like having to pay $14.99 for the same breakfast you get for free at any other hotel. Hotel restaurant didn't serve a breakfast and closed at 10 pm but the bar stayed open till 11 pm with no snack options.
Stayed 1 night in Jul 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 2 nights in Jul 2025

6/10 Okay

Adam

Travelled with family
Liked: Amenities
Lots of homeless around the area
Stayed 2 nights in Jul 2025

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Stayed 2 nights in Jul 2025

8/10 Good

Anjuli

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great!
Stayed 2 nights in Jul 2025

10/10 Excellent

Talesha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a great location.
Stayed 6 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Alicia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty, floor of tub was peeling, elevator in parking garage was broken and floor stunk of marijuana.
Stayed 3 nights in Jul 2025

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room easy parking
Stayed 1 night in Jul 2025

10/10 Excellent

Rosanna

Stayed 1 night in Jul 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Check in and out was easy and quick. Was a little disappointed in room amenities. No Shower mat, no laundry bag for dirty clothes. Spicket in bath was very wobbly and didn't work the greatest(adequate at best) Overall it was a good room.
Stayed 1 night in Jul 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
very convenient location, and the staff was very courteous and helpful.
Stayed 1 night in Jul 2025

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Staff was professional but street and area was very loud, people screaming at night, car noises quite loud. On top of that, I was charged for a pet although I have a service dog. The front desk said it would be reversed but it was not.
Stayed 1 night in Jul 2025

10/10 Excellent

Daphne

Travelled with family
Nice property and clean Amenities were nice and staff were excellent Really appreciated the laundry room after several basketball games and needed to wash uniforms. Will stay again
Stayed 4 nights in Jul 2025

2/10 Terrible

Val

Stayed 1 night in Jul 2025

6/10 Okay

Irene

Stayed 1 night in Jul 2025

8/10 Good

Gretchen

Stayed 1 night in Jul 2025

2/10 Terrible

Caleb

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay here again nor recommend this place.
Stayed 1 night in Jul 2025

8/10 Good

Bianka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean. Beds were comfy
Stayed 2 nights in Jul 2025

10/10 Excellent

Sha'Nai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, close to beach
Stayed 1 night in May 2025

4/10 Poor

gary

Travelled with family
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025