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Eurostars Universal Lisboa

5.0 star property
VIP Access

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Photo gallery for Eurostars Universal Lisboa

Outdoor pool, pool loungers
Lobby
Lobby
Lobby
Rooftop terrace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Avenida do D. Joao 11 (13), lote 1.12.01, Lisbon, Lisboa, 1990-221
  • Place, Lisbon Casino
    ‪5 min walk‬
  • Place, Vasco da Gama Shopping Centre
    ‪5 min walk‬
  • Place, Lisbon Oceanarium
    ‪8 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪4 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room

9.0 out of 10
Wonderful
(127 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room Single Use

Hypo-allergenic bedding, minibar, desk, laptop workspace

Double Room Single Use

8.6 out of 10
Excellent
(29 reviews)
  • 23 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room, River View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room, River View

7.2 out of 10
Good
(7 reviews)
  • River view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room, City View

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, desk, laptop workspace

Junior Suite

  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room Single Use, River View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room Single Use, River View

  • River view
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Double Room Single Use, City View

Hypo-allergenic bedding, minibar, desk, laptop workspace

Deluxe Double Room Single Use, City View

  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Studio Suite (Single Use)

Hypo-allergenic bedding, minibar, desk, laptop workspace

Junior Studio Suite (Single Use)

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

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About this property

Eurostars Universal Lisboa

An outdoor pool, a restaurant and a fitness centre are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a rooftop terrace are on-site. Housekeeping is available on request.
Eurostars Universal Lisboa offers 189 air-conditioned accommodations with minibars and complimentary bathrobes. Business-friendly amenities include desks, desk chairs and telephones. Bathrooms include a shower, slippers and hairdryers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Eurostars Universal Lisboa. During your stay, you'll be connected to a railway/underground station and just a quick walk from Lisbon Oceanarium. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 5-minute walk from Lisbon Casino and 6 minutes on foot from Vasco da Gama Shopping Centre
  • Airport pick-up shuttle service available for a fee
Eurostars Universal Lisboa offers its guests an outdoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the luxury Eurostars Universal Lisboa. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Lisbon hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Eurostars Universal Lisboa has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Covered parking on site (EUR 20 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 15 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 25 for children
  • Airport shuttle fee: EUR 35 per vehicle (maximum occupancy 2)
  • Covered self-parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Eurostars Universal Lisboa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 9908
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 01 May and close on 31 October.

Property is also known as

Eurostars Universal Lisboa Hotel
Eurostars Universal Lisboa Lisbon
Eurostars Universal Lisboa Hotel Lisbon

Eurostars Universal Lisboa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 891 out of 1178 reviews
Rating 8 - Good. 163 out of 1178 reviews
Rating 6 - Okay. 70 out of 1178 reviews
Rating 4 - Poor. 25 out of 1178 reviews
Rating 2 - Terrible. 29 out of 1178 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and 💯 Recommended
Stayed 3 nights in Nov 2025

10/10 Excellent

John T, Levittown

Convenient
Stayed 6 nights in Nov 2025

8/10 Good

Christopher, Boulder

Stayed 3 nights in Nov 2025

10/10 Excellent

Si

Stayed 1 night in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel on the whole, where incredibly helpful. The breakfast was fantastic, I was half board, which was the only disappointment
Stayed 2 nights in Nov 2025

8/10 Good

Muhammed Cihan

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff, cleaning
Stayed 2 nights in Nov 2025

10/10 Excellent

Deolinda Mitelga, Luanda

Stayed 1 night in Nov 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sammy

Stayed 1 night in Nov 2025

4/10 Poor

Traian

Travelled with group
Liked: Cleanliness
Not happy with the service 👎
Stayed 2 nights in Oct 2025

2/10 Terrible

Kashina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am deeply saddened I was not able to stay at the Eurostar Universal Lisboa in October, during my birthday. I spoke with two hotel staff Rafeal who stated they will refund the money I did not receive it. The hotels holding on to money I was not able to utilize and the sad that they doing this to a person who's disabled. Due to my sickness I was not traveling I also obtained insurance. I contacted Expedia, Eurostar Universal Lisboa and AIG; they all have given me the run around. Due to my disability, I was unable to reach my destination by the original mode of transportation, nor did I have any other accessible or safe means of reaching Lisbon. This situation I could not complete my trip or arrive at my destination through any available means.I canceled my reservation at Eurostars Hotel in 24 hours. Keep in mind in the USA. In the a.m., a full day in advance, following the proper procedures required by both the hotel and AIG Travel Guard. I also purchased travel insurance specifically to protect against such unforeseen circumstances. It is deeply concerning that they have not refunded me. I acted in good faith, and the funds withheld for a hotel stay I could not use constitute an unfair and inconsistent application of the policy. This situation has caused unnecessary financial and emotional distress, especially as the trip was meant to celebrate my birthday to Lisbon where I have never been and was not able to see or enjoy. I have still not received my refund. Be aware.
Stayed 2 nights in Oct 2025

8/10 Good

Katrina

Liked: Cleanliness, property conditions & facilities
The location of the hotel was perfect and the room was pretty nice for the price. The only issue that popped up during my stay was a false fire alarm at 3am that required us to evacuate the building.
Stayed 2 nights in Jul 2025

8/10 Good

Lisa, medford

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, very accommodating and good staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy check-in. Property is very nicely decorated. Room is comfortable, with a well-done bathroom that included many amenities like complimentary comb, toothbrush, etc. Thai restaurant across the street is good.
Stayed 1 night in Nov 2025

10/10 Excellent

Rufina Escalona

Stayed 2 nights in Nov 2025

10/10 Excellent

Yongke, Palo Alto

Liked: Cleanliness, amenities, property conditions & facilities
yes, very nice
Stayed 1 night in Nov 2025

10/10 Excellent

Frantz s

Stayed 6 nights in Oct 2025

8/10 Good

Koji

Stayed 1 night in Nov 2025

10/10 Excellent

LUNA

Stayed 4 nights in Nov 2025

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities
Wonderful location, clean comfortable room, helpful and cheerful staff. I will look forward to another stay when I’m back in Lisbon
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel! Friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

April

Stayed 1 night in Nov 2025

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is very clean and staffs are great
Stayed 2 nights in Oct 2025

10/10 Excellent

arthur

Stayed 1 night in Oct 2025

10/10 Excellent

Eugene, san diego

Liked: Cleanliness
Great location, close to everything. Easy to find, great check in, very clean room
Stayed 1 night in Oct 2025

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