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Torel Palace Lisbon

5.0 star property
VIP Access

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Photo gallery for Torel Palace Lisbon

Restaurant
Building design
Penthouse, 2 Bedrooms, Balcony, City View | Living area | 24-inch LCD TV with cable channels, TV, pay films
Exterior
Villa, 1 Bedroom, Jetted Tub | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Room service

Explore the area

View in a map
Rua Câmara Pestana, 45, Lisbon, 1150-082
  • Avenida da Liberdade
    ‪3 min walk‬
  • Rossio Square
    ‪5 min walk‬
  • Santa Justa Elevator
    ‪8 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room (Master)

Double Room (Master) | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Double Room (Master)

8.8 out of 10
Excellent
(3 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Double or Twin Room, City View

Premier Double or Twin Room, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Premier Double or Twin Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Apartment, 2 Bedrooms, City View

Deluxe Apartment, 2 Bedrooms, City View | Living area | 24-inch LCD TV with cable channels, TV, pay films

Deluxe Apartment, 2 Bedrooms, City View

10.0 out of 10
Exceptional
(1 review)
  • 95 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Suite, City View

Deluxe Suite, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Deluxe Suite, City View

  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Royal Double Room, Jetted Tub, City View

Royal Double Room, Jetted Tub, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Royal Double Room, Jetted Tub, City View

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite, City View

Presidential Suite, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Presidential Suite, City View

  • 80 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Standard Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, City View

Standard Double Room, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Standard Double Room, City View

10.0 out of 10
Exceptional
(2 reviews)
  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite

Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Suite

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Living area | 24-inch LCD TV with cable channels, TV, pay films

Standard Apartment, 1 Bedroom

  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Royal Suite, City View

Royal Suite, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Royal Suite, City View

  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Balcony, City View

Apartment, 1 Bedroom, Balcony, City View | Living area | 24-inch LCD TV with cable channels, TV, pay films

Apartment, 1 Bedroom, Balcony, City View

  • 55 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double Room, City View

Executive Double Room, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Executive Double Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Penthouse, 2 Bedrooms, Balcony, City View

Penthouse, 2 Bedrooms, Balcony, City View | Living area | 24-inch LCD TV with cable channels, TV, pay films

Penthouse, 2 Bedrooms, Balcony, City View

10.0 out of 10
Exceptional
(1 review)
  • 130 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms, Jetted Tub

Apartment, 2 Bedrooms, Jetted Tub | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Apartment, 2 Bedrooms, Jetted Tub

  • 155 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Royal Double Room, City View

Royal Double Room, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Royal Double Room, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Villa, 1 Bedroom, Jetted Tub

Villa, 1 Bedroom, Jetted Tub | Terrace/patio

Villa, 1 Bedroom, Jetted Tub

  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

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4.9 out of 5, Exceptional, (552)
The price is €508
for 1 room
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About this property

Torel Palace Lisbon

Luxury hotel with 2 restaurants and 24-hour front desk
2 restaurants, an outdoor pool and a bar/lounge are available at this smoke-free hotel. Other amenities include a poolside bar, a snack bar/deli and valet parking. Change of towels is available on request
Torel Palace Lisbon offers 39 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 24-inch LCD televisions come with cable channels and pay-per-view films.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include safes and telephones. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us that they can't get enough of the helpful staff at Torel Palace Lisbon. During your stay, you're just a quick walk from Avenida da Liberdade. Features include 2 restaurants, an outdoor pool and a poolside bar.
  • The 2 restaurants, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Within a 10-minute walk of Avenida da Liberdade and Rossio Square
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at the luxury Torel Palace Lisbon. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8 AM to 11 AM.
Black Pavilion – On-site restaurant. Guests can enjoy drinks at the bar.
2Monkeys- 1 MICHELIN * – On-site fine-dining restaurant. Reservations are required. Open selected days.
24-hour room service is available.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 1 metre; reservations required
  • Offsite parking; reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Secured, covered valet parking on site (EUR 30 per night)
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 8 AM to 11 AM for a fee: EUR 25 for adults and EUR 12.50 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 2Monkeys- 1 MICHELIN *
  • Black Pavilion

Things to do

  • Outdoor pool

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • Lift

More

  • 2 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1902
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 24-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 65 per pet, per night
  • Weight limit: 22 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 75.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 12.5 for children
  • Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 2)
  • Valet parking fee: EUR 30.00 per night
  • Pet fee: EUR 65 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Torel Palace Lisbon offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
Property Registration Number 12268
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Torel
Torel Palace
Torel Palace Hotel
Torel Palace Hotel Lisbon
Torel Palace Lisbon
Torel Palace Hotel
Torel Palace Lisbon
Torel Palace Hotel Lisbon
Torel Palace
Torel Palace Lisbon Hotel
Torel Palace Lisbon Lisbon
Torel Palace Lisbon Hotel Lisbon

Torel Palace Lisbon Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 375 out of 467 reviews
Rating 8 - Good. 66 out of 467 reviews
Rating 6 - Okay. 15 out of 467 reviews
Rating 4 - Poor. 6 out of 467 reviews
Rating 2 - Terrible. 5 out of 467 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to spend my partners 40th birthday. The staff weee exceptional making sure we had everything we needed and more to enjoy our stay. Definitely a 5 star luxury experience.
Stayed 1 night in Mar 2025

10/10 Excellent

Zach

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and accessible service, spacious room with a great view.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Love Torel Palace!!
Stayed 4 nights in May 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly.
Stayed 2 nights in Apr 2025

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel situated on top of the city right beside the Lavra Funicular giving direct access to the theatre district; the Metro; and all the sights and sounds of the city within a few minutes walk. The staff are all incredible - totally discrete, professional and personal service from the Concierge, to the serving staff and the cleaners (hotel is utterly spotlessly clean!) - call out for Sonia in the breakfast room who was just lovley; to DiDi in the bar who makes the meanest spicy margaritas! Our 6 year old son Abel (and his 'companion' Mr Bear) was treated with such respect, care and attention - cannot fault any aspect of our stay!
Stayed 3 nights in Apr 2025

4/10 Poor

Clara, London

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I wish I had lovely things to say about this property but it’s vastly overrated and not at all worth the high price point. We paid over 600 euros for a “Royal Room with jetted tub”. The room was small, with damp patches, slightly rub down. The view was incredible but the tub was unclean, the balcony was unclean. And the tub was never able to be used because after they cleaned it it stayed cold. We were refunded 100 euros for the night and offered a complimentary drink each. We were promised a discount to match a much nicer and larger “executive room” that was 200 euros a night cheaper than we had paid and a complimentary 1-2 night stay but this was reneged on as soon as we left the hotel. We were offered a comp one night stay but the idea of going back is not appealing. We paid 200 euros a night extra for a dirty jacuzzi that didn’t work. Also a lamp outside that was not properly secured to the ceiling shattered and left glass everywhere. One of the pools was closed. The other is unheated. The complimentary yoga advertised on the website does not exist. This hotel is like a pretty painting - just don’t looks to closely or you’ll find it’s dated and u loved. If you have money to splurge I would spend it elsewhere. This hotel only looks glam in photos and on instagram. The reality is very disappointing.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gautier

Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough about this property. The staff's manners are immaculate. Everyone is professional yet kind, warm, and accommodating. We received a room upgrade, which was fabulous. Both of our rooms were beautifully appointed and easily were the nicest I've ever stayed in. The bar, restaurant, and outside lounging areas were charming, comfortable, and lovely. We had an amazing stay here.
Stayed 4 nights in Mar 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, hidden, special property that is only a funicular ride away from the hustle and bustle of Avenida de Libertade. Loved the hotel! Stayed in a 2 Bedroom Apartment with my wife and two adult daughters. Spacious, clean, well appointed. Would highly recommend this property and hope to return some day!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Amie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the end of February and absolutely loved this hotel. It had such charm and the most picturesque views. The staff were fantastic and could not do enough for you. Breakfast was delicious. Conveniently located and a good base for exploring all Lisbon had to offer
Stayed 3 nights in Feb 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are so friendly, pro active and couldnt have been nicer.
Stayed 4 nights in Mar 2025

10/10 Excellent

Gerard

Stayed 3 nights in Feb 2025

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel, staff excellent, facilities luxurious and we were well looked after throughout. Breakfast offered was phenomenal. Stunning views of the city too!
Stayed 3 nights in Feb 2025

10/10 Excellent

stacie

Stayed 2 nights in Feb 2025

10/10 Excellent

Leon

Stayed 2 nights in Feb 2025

8/10 Good

Michelle Nowak

Stayed 1 night in Feb 2025

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, the room was very cute and staff was amazing!
Stayed 4 nights in Feb 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Beautiful hotel, our suite was really comfortable and a great size. Breakfast was also very good. The views were amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and hotel were lovely and very helpful. Beautiful facility. Location was away from activities and restaurants other than onsite ones. At the top of very steep hill, which would have been fine if funicular had been operable
Stayed 3 nights in Jan 2025

10/10 Excellent

JOAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

James

Stayed 1 night in Jan 2025

10/10 Excellent

Steven, Davie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We purposely were looking for a property with old style charm rather than the typical big box/big brand modern hotels, and we definitely found that at Torel. We loved the property and our welcome host, Nicholas (I believe his name was), gave us one off the best welcome tours we have ever had. He’s a superstar. His energy, overview of the property, and overall service was amazing. One of his recommendations was the onsite Michelin restaurant, which he was able to get us into, and had an stunning culinary experience. When we return to Lisbon, we will absolutely stay again. The location, service, charm, and food was all perfect. We're very discerning travelers and was blown away with the experience.
Stayed 1 night in Jan 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis in the heart of the City. Elegant, mixing what you expect from a palace with modern amenities. Dining patio overlooking the City, pool and gardens. Very private. Great food. Funicular steps away. Very professional courteous staff. Just excellent.
Stayed 1 night in Jan 2025

10/10 Excellent

Talal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 3 nights in Dec 2024

10/10 Excellent

Bayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024