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White Lace Motor Inn

4.0 star property

Choose dates to view prices

Photo gallery for White Lace Motor Inn

Outdoor pool, open 7:30 AM to 8:00 PM, pool loungers
Desk, iron/ironing board, free WiFi, bed sheets
BBQ/picnic Area
One Bedroom Apartment | Private kitchenette | Microwave, coffee/tea maker, electric kettle, toaster
Front of property

Popular amenities

  • Parking available
  • Pool
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

Map
73 Nebo Rd, West Mackay, QLD, 4740
  • Mackay Base Hospital
    ‪2 min drive‬
  • Caneland Central
    ‪2 min drive‬
  • Harrup Park
    ‪3 min drive‬
  • Mackay, QLD (MKY)
    ‪6 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

8.8 out of 10
Excellent
(10 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | Living area | 32-inch flat-screen TV with cable channels, TV, first-run films

One Bedroom Apartment

  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Disabled Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Disabled Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Queen

Superior Queen | Desk, iron/ironing board, free WiFi, bed sheets

Superior Queen

9.6 out of 10
Exceptional
(9 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Room

Standard Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

8.6 out of 10
Excellent
(31 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Spa

Superior Spa | Desk, iron/ironing board, free WiFi, bed sheets

Superior Spa

7.6 out of 10
Good
(7 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Two Bedroom Family Room

Two Bedroom Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Two Bedroom Family Room

8.6 out of 10
Excellent
(8 reviews)
  • 40 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed

View all photos for Courtyard Twin

Courtyard Twin | Desk, iron/ironing board, free WiFi, bed sheets

Courtyard Twin

9.2 out of 10
Wonderful
(10 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Bed

View all photos for Studio 6

Studio 6 | Desk, iron/ironing board, free WiFi, bed sheets

Studio 6

10.0 out of 10
Exceptional
(1 review)
  • 86 sq m
  • Sleeps 6
  • 4 Single Beds and 1 King Bed OR 6 Single Beds

Disabled Twin Room

  • Sleeps 3
  • 1 Single Bed and 1 King Bed

Standard Queen

  • Sleeps 2
  • 1 Queen Bed

Family Two-Bedroom Suite

  • Sleeps 5
  • 1 Single Bed and 2 Queen Beds

Superior SPA Room

  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed

Standard Twin

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Courtyard Twin

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Superior Queen

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

One-Bedroom Apartment

  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

Budget Room

  • Sleeps 3
  • 1 Queen Bed

Studio (6 Guests)

  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

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About this property

White Lace Motor Inn

Colonial motel with free breakfast and outdoor pool
An outdoor pool, a snack bar/deli and dry cleaning are available at this motel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, laundry facilities, tour/ticket assistance and a garden are on-site.
White Lace Motor Inn offers 37 accommodations, which are accessible via exterior corridors and feature complimentary bottles of water and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels and first-run films.

Bathrooms include complimentary toiletries and hairdryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the motel include an outdoor pool.

Children aged under 13 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at White Lace Motor Inn. During your stay, you'll be within walking distance of Mackay Base Hospital. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 1-minute drive from Mackay Regional Botanic Gardens and a few minutes from Caneland Central
There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. An outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly White Lace Motor Inn. Self parking is free.

Smoking is allowed in designated areas at this 4-star Mackay motel.

Guests are served a free on-the-go breakfast on weekdays from 7:30 AM to 10:30 AM and at the weekend from 8:00 AM to 10:30 AM. The motel hosts a free manager's reception daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Free Light Breakfast Bar

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Freezer
  • Microwave
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 7:00 PM) and Saturday - Sunday (8:30 AM - 7:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
On-site parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 7:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

White Lace Motor Inn West Mackay
White Lace Motor Inn
White Lace Motor West Mackay
White Lace Motor
White Lace Motor Inn Motel
White Lace Motor Inn West Mackay
White Lace Motor Inn Motel West Mackay

White Lace Motor Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 422 out of 888 reviews
Rating 8 - Good. 320 out of 888 reviews
Rating 6 - Okay. 93 out of 888 reviews
Rating 4 - Poor. 33 out of 888 reviews
Rating 2 - Terrible. 20 out of 888 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
It was good and close to everything
Stayed 2 nights in Apr 2025

8/10 Good

Lindall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and friendly, room clean though a little dated. Value for money We will definitely consider staying here next time we are in mackay.
Stayed 1 night in Apr 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Bed was uncomfortable
Stayed 1 night in Apr 2025

4/10 Poor

Brad

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet and interior very old and outdated. Shower taps didn’t stop dripping all night.
Stayed 1 night in Mar 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sue

Liked: Amenities
The room was lovely and clean. The bed was extremely comfortable and relaxing. Check in was easy and friendly. I will be staying here again.
Stayed 1 night in Feb 2025

6/10 Okay

Leon

Travelled with family
Stayed 3 nights in Jan 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Sertpornsiri

Travelled with partner
Liked: Staff & service
Not to bad
Stayed 1 night in Jan 2025

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location but very noisy an property could do with refurbishment
Stayed 1 night in Jan 2025

2/10 Terrible

Zane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service and Rooms are SICKENING

I arrived at 12pm and the reception was unmanned so I rang the number on the door and the man said, yeah mate someone will be back in an hour! (Which Hotel or Motel closes during the day for lunch). So that’s the first issue. The man was very short and sharp with greeting me when I came back and made a major point that breakfast is closed at 8:30AM sharp. I got to the room after taking a while to find it coz all the signage has come off and I sat on the bed and it collapsed. I looked underneath and the two end wheels had clearly come out but no one bothered to put them back in. They were just shoved under the bed. I then heard this vibrating noise every 30 seconds to a minute and it was annoying so I complained about that and advised him of the bed and he says, oh **** No mention of changing rooms or fixing it. He said, Monday morning we will attend to it. I then contacted Hotels.com and asked what can I do about a refund or get a free night the next night. They contacted him and he was obviously having a bad day and he came over, knocked on the door, Told me to leave the property and I had 15 minutes to get out. He was looking around the room for the key and snatched it off me and stormed off. I tried to reason with him but he was not having anything to do with it. I don’t recommend to stay in the White Lace. Extremely bad service and rooms and just a bit of a joke.
Stayed 1 night in Dec 2024

2/10 Terrible

Jay

Disliked: Staff & service, property conditions & facilities
Didn’t serve Breakfast after being mention that it’s including stay.
Stayed 1 night in Dec 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Twilla

Stayed 1 night in Dec 2024

4/10 Poor

Sarah

Travelled with family
Disliked: Property conditions & facilities
The rooms are vey dated and need renovating badly. The free breakfast was terrible all the cereals were stale.
Stayed 1 night in Dec 2024

8/10 Good

Abbey

Stayed 2 nights in Nov 2024

2/10 Terrible

Ryan

Disliked: Cleanliness
Unfortunately had car trouble & didn’t get there
Stayed 1 night in Dec 2024

6/10 Okay

Deborah

Travelled with partner
Liked: Property conditions & facilities
Property was very dusty and also had hairs in the bathroom from the previous clients Room smelt very musty
Stayed 1 night in Nov 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Property has character
Stayed 3 nights in Nov 2024

6/10 Okay

Sonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t as clean as it should be bed linen didn’t fit the entire bed only came up half way so only the body was only on half mattress Aircon very dirty not cleaned Mould on the door and hinges
Stayed 1 night in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Suzanne

Disliked: Property conditions & facilities, room comfort
Omg , we stayed in number 27 ,paid for a double bed and queen , then person next door was screaming cause kids were playing the game knocking and run omg, the the reception manager was abrupt and bid rude , however room clean establishment little bit run down , felt unsafe
Stayed 1 night in Nov 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024