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Aparthotel

Smartr Madrid Atocha

4.0 star property

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Photo gallery for Smartr Madrid Atocha

Down duvets, memory-foam beds, desk, iron/ironing board
Duplex, 1 Bedroom (3 pax) | Bathroom | Shower, free toiletries, hair dryer, towels
Apartment, 2 Bedrooms (4 pax) | Living area | 47-inch TV with cable channels
Full-sized fridge, microwave, stovetop, coffee/tea maker
Apartment, 1 Bedroom (4 pax) | Living area | 47-inch TV with cable channels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Washing machine
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Calle Santa Maria, 36, Madrid, Community of Madrid, 28014
  • Place, Plaza de Santa Ana
    ‪5 min walk‬
  • Place, Museo Nacional Centro de Arte Reina Sofía
    ‪6 min walk‬
  • Place, Plaza Mayor
    ‪13 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Apartment, 1 Bedroom (4 pax)

Apartment, 1 Bedroom (4 pax) | Living area | 47-inch TV with cable channels

Apartment, 1 Bedroom (4 pax)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms (4 pax)

Apartment, 2 Bedrooms (4 pax) | Living area | 47-inch TV with cable channels

Apartment, 2 Bedrooms (4 pax)

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms, 2 Bathrooms (6 pax)

Down duvets, memory-foam beds, desk, iron/ironing board

Apartment, 2 Bedrooms, 2 Bathrooms (6 pax)

  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Duplex, 1 Bedroom (3 pax)

Duplex, 1 Bedroom (3 pax) | Living area | 47-inch TV with cable channels

Duplex, 1 Bedroom (3 pax)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Duplex, 2 Bedrooms, 2 Bathrooms (6 pax)

Duplex, 2 Bedrooms, 2 Bathrooms (6 pax) | Living area | 47-inch TV with cable channels

Duplex, 2 Bedrooms, 2 Bathrooms (6 pax)

  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Duplex, 3 Bedrooms, 2 Bathrooms (8 pax)

Duplex, 3 Bedrooms, 2 Bathrooms (8 pax) | Down duvets, memory-foam beds, desk, iron/ironing board

Duplex, 3 Bedrooms, 2 Bathrooms (8 pax)

  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds, 2 Single Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Smartr Madrid Atocha

Express check-out, tour/ticket assistance and a front desk safe are available at this smoke-free aparthotel. WiFi in public areas is free. Other amenities include multilingual staff assistance. Each apartment provides a TV with cable channels, plus a kitchen with a fridge, a stovetop and a microwave. Comforts include a memory foam bed and a down duvet, and guests will also find conveniences, such as a washing machine and a coffee/tea maker. Housekeeping is available on request.
Smartr Madrid Atocha offers 15 air-conditioned accommodations with coffee/tea makers and a hairdryer. Memory foam beds feature down duvets. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Cable televisions are provided. Housekeeping is provided on request.

During your stay at Smartr Madrid Atocha, you're just a quick walk from National Prado Museum. Features include free WiFi in public areas and a round-trip airport shuttle (surcharge). Built in 1932, this upmarket aparthotel has 15 apartments over 4 floors. Each apartment offers free WiFi and a kitchen.
  • Each apartment offers a kitchen, a washing machine and a memory foam bed
  • Free WiFi
  • Amenities include a front desk safe, multilingual staff and a lift
  • Within a 10-minute walk of Plaza de Santa Ana and National Prado Museum
  • Airport shuttle service available for a fee
Smartr Madrid Atocha offers its guests multilingual staff, tour/ticket assistance, and express check-out. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Smartr Madrid Atocha also features a front desk safe and a lift.

This 4-star Madrid aparthotel is smoke free.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Toaster

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 47-inch TV with cable channels

Laundry

  • Washing machine

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Smoke-free property

Services and conveniences

  • Housekeeping (on request) (for a fee)
  • Iron/ironing board
  • Mobile key entry
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance
  • Virtual front desk

Location highlights

  • In a historical district
  • In the city centre
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Window guards

General

  • 1 building
  • 15 units
  • 4 floors
  • Built in 1932
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an access code
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 50 per stay
  • A damage deposit of EUR 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 30 (one-way), (up to 2 years old)
  • Cleaning/housekeeping/linen fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include window guards
This property is professionally cleaned
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions. A virtual front desk provides assistance to guests. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Madrid4Rentals Barrio las Letras
SmartRentals Atocha Apartment Madrid
SmartRentals Atocha Apartment
SmartRentals Atocha Madrid
SmartRentals Atocha
Madrid SmartRentals Atocha Apartment
Madrid SmartRentals Atocha Apartment Madrid
Madrid SmartRentals Atocha Madrid

Smartr Madrid Atocha Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 98 out of 231 reviews
Rating 8 - Good. 75 out of 231 reviews
Rating 6 - Okay. 28 out of 231 reviews
Rating 4 - Poor. 13 out of 231 reviews
Rating 2 - Terrible. 17 out of 231 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Yessica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place
Verified

10/10 Excellent

Dmitriy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location with walking distance to the most attractions. Had everything we need for a family vacation
Stayed 3 nights in Aug 2023
Verified

6/10 Okay

Diana

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked the property it is less that shows in the picture but it has everything you might need. Great location
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very comfortable and large space to relax when not out exploring Madrid. A little loud on a Saturday night, but otherwise it was great!
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities, communication
Loved it
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Erik

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a great place in a very walkable neighborhood near the subway and the Prado. They made everything easy, providing all the information we needed and answering our questions, and then leaving us to just live in the apartment. Highly recommended!
Stayed 7 nights in Jul 2024
Verified

8/10 Good

Denise

Liked: Cleanliness, amenities, property conditions & facilities, communication
Modern and spacious for 5 people. Great location, walking distance to Prado museum and city center. Very nice to have 2 bathrooms. Beds were comfortable. Entry codes were sent at last minute and our phone service wasn't working, so a bit clunky check in.
Verified

6/10 Okay

claire

The property was average. You get what you pay for.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

PD

Liked: Cleanliness, communication

good property

Clean and tidy 2 room apartment, comms were excellent, although had to wait until exactly the start of reservation. no option for early check in. but good overall experience.
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Nicolas

Liked: Cleanliness, property conditions & facilities, communication
Everything goof
Stayed 4 nights in May 2023
Verified

10/10 Excellent

sohail

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to most sites. Easy to hail a taxi if needed. Lots of food choices. Felt safe with lots of police presence, there was a police station close by. Wish they had a dryer. We could not hang laundry outside because it rained a lot during our stay. Wish we had a face to face contact during checkin. We did not do any cooking but it looked like there were plenty of pots and pans to do so
Stayed 4 nights in May 2023
Verified

6/10 Okay

Alexander

Liked: Room comfort

Our family vacation in Madrid

Check-in was a bit difficult, but they were responsive over the phone and we did manage to check-in after about an hour. The place can definitely use some updates to the bathroom, shower door was not closing in the downstairs bathroom and the upstairs shower the water was backing up. Beds were comfortable, but some of the radiators didn't work in the apartment and it was colder in the first floor bedroom. Overall this place was OK but can definitely use some TLC.
Stayed 3 nights in Jan 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Communication

Could be better

Problems getting into the hotel. When we arrived no one on site to give us keys and it took us time to contact people to tell us how to get the keys. Once in things went better. Stairs to second level ( bedrooms) were long and had no rail to help with navigation. Would not recommend if over 50.
Stayed 3 nights in Oct 2023
Verified

2/10 Terrible

Thomas

Liked: Cleanliness
Disliked: Communication
Terrible mess getting codes for entry. I sent all info and credit card deposit in advance. Expected codes on date of stay. No response from property. Phone turned off. No response to text. Finally Hotel. Com sent me to the wrong property management office address . It was a mess!
Stayed 1 night in Sep 2024
Verified

4/10 Poor

Rodrigo

Disliked: Cleanliness, room comfort, communication

Totally ghetto

First thing we got as welcome greeting a set of buckets and moping set ! Then, the rooms could never be chilled due to the A/C would not work properly. The attic is right under the Madrid sun , we spent the time sweating like in a sauna ! Unfortunately, we could not move out due to summer time and places were completely book. I will definitely want my money back !
Next to the sink a welcome set on buckets and moping stick !
Stained furniture
The walls with freak old designs
More stain furniture. Not welcome to seat there !
Stayed 3 nights in Jun 2024
Verified

4/10 Poor

Rodrigo

Disliked: Cleanliness, room comfort, communication

Totally ghetto

First thing we got as welcome greeting a set of buckets and moping set ! Then, the rooms could never be chilled due to the A/C would not work properly. The attic is right under the Madrid sun , we spent the time sweating like in a sauna ! Unfortunately, we could not move out due to summer time and places were completely book. I will definitely want my money back !
Next to the sink a welcome set on buckets and moping stick !
Stained furniture
The walls with freak old designs
More stain furniture. Not welcome to seat there !
Stayed 3 nights in Jun 2024
Verified

4/10 Poor

Cristina

Liked: Cleanliness
Disliked: Communication

Disappointed

Had two call many times to get info about my key and the shower was blocked so I had to call them and complain. They did fixed it later on the day but it should not happen in the first place.
Stayed 3 nights in Sep 2022
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness

No hot water

Pros 1.- good location 2.- spacious living areas ( kitchen, living room etc) Cons 1.- No hot water, it seams they have a water heater for the building so if someone on another apartment takes a shower , you are out of luck and it’s freezing cold water for you . ( I contacted them and in 4 days they never took care of it ) 2.- thin walls, so if you get a noisy neighbor… So if you like cold showers then this is the place for you .
Stayed 4 nights in Dec 2023
Verified

2/10 Terrible

Maria

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Although the apartment was ok and clean, it is not what I was looking for. It is advertised as a hotel room and it is not. I wasn’t informed I needed to do an online check-in otherwise I didn’t have the code to enter the building. I didn’t know I had to wait outside on the street until 3:00pm to get a code to enter. I didn’t know their “lobby” was in another address very far away. So I was on the street until found wifi from a shop who told me they were frustrated bcse this was a continuous situation of miss information that customers were getting every time they booked this place.
Stayed 1 night in Nov 2023
Verified

4/10 Poor

Joe peter

Liked: Cleanliness
Disliked: Communication
The Space within the unit was good....But the condition of the unit was definitely not up to standard. We could not lock the lower washroom door as it was jammed and the handle on the inside was broken. Also one of the bedroom's headroom was all scraped up and the surface was not pleasant to look at... The main area of disappointment was the lack of Service and Courtesy. When we arrived at the building we could not get in as there was no one there to welcome us. We tried to email and to text but nothing worked. We only managed to get into the building when a guest was kind enough to let us in and gave us the telephone number to make contact.. When we did make contact the person from SmartRental said that we had to make a payment of Euro 200 in case we damage something in the condo.I said ok and gave my Visa number which he said did not work. so i gave my Master Card which he said also did not work. Then Smartrental said i would have to make the payment in person and to do that i would have come to where he was located. He gave me the address of his location. I got a Taxi and after a 15 minute drive ( one way) I got to the location where two guys were sitting behind a Desk in a Hallway. This looked to me as being rather suspicious. Anyway I gave my Visa Card, and for whatever reason the Visa card worked this time. ( It did not work when I was giving the number over the phone) I only hope this was Not a scam, because I left the Unit in perfect condition ( as i found it )
Stayed 7 nights in Jul 2022
Verified

10/10 Excellent

ROBERTO

Liked: Cleanliness, room comfort, communication

Excelente opción de hospedaje en Madrid

Excelente opción para hospedaese y explorar la ciudad, espacios muy comodos.
Stayed 2 nights in Oct 2024
Verified

2/10 Terrible

KAORU

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Stayed 1 night in Aug 2024
Verified

4/10 Poor

Enrique

Liked: Cleanliness
Disliked: Property conditions & facilities
Escalera interior incomoda. Aislamiento luminico en mal estado. Palomar en la ventana. Aire acondicionado estropeado Techo bajo en baño.
Stayed 1 night in May 2024
Verified

6/10 Okay

Pablo Calderon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Hay todo un procedimiento para hacer el check in en linea pero no lo contactan a uno pars explicarle.. tuve q estar una hora afuera del lugar haciendo el check in pese haberlos contactado un dia antes
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Francisco Javier

Liked: Cleanliness, property conditions & facilities, communication
Buen Bien en General
Stayed 1 night in Dec 2023