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Tótem Madrid Hotel

4.0 star property
VIP Access

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Photo gallery for Tótem Madrid Hotel

43-inch flat-screen TV with digital channels, TV
Front of property
Gym
Check-in/check-out kiosk
Premium bedding, down duvets, pillow-top beds, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Pet-friendly
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Hermosilla, 23, Madrid, Madrid, 28001
  • Place, Paseo de la Castellana
    ‪2 min walk‬
  • Place, Calle de Alcalá
    ‪6 min walk‬
  • Place, Puerta de Alcalá
    ‪10 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪14 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room

Premium bedding, down duvets, pillow-top beds, minibar

Double Room

8.4 out of 10
Very good
(5 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Room

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Junior Penthouse

Premium bedding, down duvets, pillow-top beds, minibar

Junior Penthouse

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite, Corner

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, Corner

  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Studio Suite

Premium bedding, down duvets, pillow-top beds, minibar

Junior Studio Suite

  • 35 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Double Room Single Use

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Double Room Single Use

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room Single Use

Premium bedding, down duvets, pillow-top beds, minibar

Double Room Single Use

8.0 out of 10
Very good
(2 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Penthouse (single use)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Penthouse (single use)

  • 26 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Studio Suite (single use)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Studio Suite (single use)

  • 35 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite, Corner (Single Use)

Premium bedding, down duvets, pillow-top beds, minibar

Junior Suite, Corner (Single Use)

  • 32 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Tótem Madrid Hotel

Luxury hotel with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and self parking.
Tótem Madrid Hotel offers 64 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 43-inch flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Tótem Madrid Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Paseo de la Castellana. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • 11 minutes by foot from Puerta de Alcalá and a 2-minute drive from Gran Via
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Tótem Madrid Hotel. For a fee, parking is available.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 11 AM.
Tótem Madrid Hotel has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Small Luxury Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Parking on site (EUR 36 per night)

Food and drink

  • Daily continental breakfast available 7 AM to 11 AM for a fee: EUR 29 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Comprehensive food waste policy
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 28 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 77.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 29 per person
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: EUR 36 per night
  • Pet fee: EUR 28 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 77.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Tótem Madrid Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Totem Madrid
Hesperia Hermosilla Hotel
Hesperia Hermosilla Hotel Madrid
Hesperia Hermosilla Madrid
Totem Madrid
Tótem Madrid Hotel Hotel
Tótem Madrid Hotel Madrid
Tótem Madrid Hotel Hotel Madrid
TOTEM Madrid Small Luxury Hotels of the World

Tótem Madrid Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 530 out of 711 reviews
Rating 8 - Good. 141 out of 711 reviews
Rating 6 - Okay. 23 out of 711 reviews
Rating 4 - Poor. 10 out of 711 reviews
Rating 2 - Terrible. 7 out of 711 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Max

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Very nice hotel !
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil amical à l'arrivée et tout au long du séjour. Salle d'exercice avec appareils haut de gamme. Option de mobilité active mise en évidence avec le grand escalier. Le bar est cher pour la qualité des cocktails. La chambre est joliment décorée mais très compacte. Beau quartier tranquille près des transports en commun.
Stayed 5 nights in Aug 2025

10/10 Excellent

Varvara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a stylish hotel - I loved it and would definitely stay there again! The bathroom was really spacious, which we appreciated. The gym is very nicely equipped - with some cardio equipment but also nice set of free weights to build out a great workout! Staff were very pleasant.
Stayed 3 nights in Aug 2025

4/10 Poor

Ginny Hiu Kwun

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We did not have a good check-in experience. The lady who assisted us told us that my 3 year old counts as an adult and so they would charge us an extra 77euros a night, despite not being able offer us a cot/bed, and never mind that he sleeps in our bed anyhow while we travel. After being annoyed, she told us that they won't be charging us
Stayed 2 nights in Aug 2025

10/10 Excellent

Adrian

Stayed 1 night in Jul 2025

10/10 Excellent

Sofia

Stayed 2 nights in Jul 2025

10/10 Excellent

Ibrahim, LONDON

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno y acogedor
Stayed 1 night in Jul 2025

8/10 Good

Javier, Miami

Stayed 5 nights in Jun 2025

10/10 Excellent

Shaun

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel in an excellent location
Stayed 2 nights in Jun 2025

10/10 Excellent

Katharine

Business traveller
Liked: Amenities
Amazing
Stayed 4 nights in Jun 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Paulette Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2025

10/10 Excellent

Eduardo

Stayed 2 nights in Jun 2025

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable room, excellent service and very friendly.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located in a nice street and neighborhood. The hotel is modern and classy and staff were very helpful and very attentive. one elevator was not functioning but besides that, we had a great stay.
Stayed 2 nights in May 2025

8/10 Good

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Other hotels in Madrid offer better stay for the same money.
Stayed 2 nights in May 2025

8/10 Good

Mario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Jorge

Stayed 9 nights in Mar 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Leo

Stayed 3 nights in Mar 2025

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel boutique
Stayed 1 night in Feb 2025

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed a lot our stay . Everything was perfect!!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice and contemporary design. Staff is very friendly and helpful. Javier at the front desk and Thiago one of the bell boys are very helpful!! I will definitely stay back there very soon!
Stayed 2 nights in Jan 2025

10/10 Excellent

elle, san juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location. hotel is very clean and modern.
Stayed 2 nights in Jan 2025