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BYPILLOW The Citadel

3.0 star property

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Photo gallery for BYPILLOW The Citadel

Exterior
Triple Room | Living area | Flat-screen TV
Double Room (Interior) | Bathroom | Shower, hair dryer, towels
Standard Double Room, 1 Double Bed | Desk, free cots/infant beds, free WiFi, bed sheets
Superior Double Room | Desk, free cots/infant beds, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013
  • Place, Royal Palace of Madrid
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Gran Via
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Desk, free cots/infant beds, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | Desk, free cots/infant beds, free WiFi, bed sheets

Superior Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Desk, free cots/infant beds, free WiFi, bed sheets

Triple Room

9.0 out of 10
Wonderful
(4 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Double Room (Interior)

Double Room (Interior) | Desk, free cots/infant beds, free WiFi, bed sheets

Double Room (Interior)

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room | Desk, free cots/infant beds, free WiFi, bed sheets

Twin Room

8.6 out of 10
Excellent
(4 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

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About this property

BYPILLOW The Citadel

Tour/ticket assistance and free Wi-Fi in public areas are available at this hostal.
BYPILLOW The Citadel offers 10 air-conditioned accommodations, with a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower. This Madrid hostal provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at BYPILLOW The Citadel. During your stay, you're just a quick walk from Plaza Mayor. Features include free WiFi in public areas and a round-trip airport shuttle (surcharge).
  • Free WiFi
  • Services include tour or ticket assistance
  • Steps from San Miguel Market and 3 minutes on foot from Plaza Mayor
  • Airport shuttle service available for a fee
BYPILLOW The Citadel offers its guests tour/ticket assistance and a lift. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • In-room cot

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 floor

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

The front desk is open daily from 2:00 PM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 2:00 PM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Citadel Pillow Hostel Madrid
Citadel Pillow Hostel
Citadel Pillow Madrid
Citadel Pillow
Citadel Pillow Hostal Madrid
Citadel Pillow Hostal
The Citadel by Pillow
BYPILLOW The Citadel Hostal
BYPILLOW The Citadel Madrid
BYPILLOW The Citadel Hostal Madrid

BYPILLOW The Citadel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 187 out of 336 reviews
Rating 8 - Good. 105 out of 336 reviews
Rating 6 - Okay. 22 out of 336 reviews
Rating 4 - Poor. 13 out of 336 reviews
Rating 2 - Terrible. 9 out of 336 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Sarah

Disliked: Cleanliness
The location was amazing, the bed was comfortable, and the room was quite nice, but the bathroom smelled like sewage. Had to keep the bathroom door pulled all the way shut and it was still intolerable.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Ria

Liked: Cleanliness, amenities, property conditions & facilities
Central location - just some noise late at night- we walked up the stairs as we didn’t notice elevator- carpet is hallway which I always find dirty but bed area was tile. Bathroom light is dark. Supplied with fridge and coffee/ tea
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

HE

Liked: Cleanliness, amenities, property conditions & facilities
The room is kinda of smelly (probably a smoking room)
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great.
Stayed 1 night in Sep 2022
Verified

8/10 Good

María Dolores

Liked: Staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in May 2024
Verified

10/10 Excellent

adriana aranda

Liked: Cleanliness, property conditions & facilities
Todo excelente
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

Really service minded staff
Stayed 1 night in May 2025
Verified

8/10 Good

Sam

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Maria Teresa

Liked: Cleanliness, staff & service
I love the location of the property and the room is very spacious, very clean. The only thing that I don’t like is the check in time. Nobody is at the property. After 14 hours of flight you want to check in. But nobody is there until 2:00. So we just waited about 5 hours iand it’s freezing. And one more thing at night there is no hot shower. I already complain about it Still water is cold during the night times
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

We had a nice stay! The staff is really friendly and helpful, and the hotel is in a great location with both sightseeing and shopping at walking distance. There are also a lots of restaurants and cafés close by.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Mohammed Suhel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Mariella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!! Just across mercado san miguel ! Great location
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Daron

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property and rooms were spacious and clean. Drinking bar at reasonable prices. I would definitely be back at this hotel when I visit again.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Junming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and nice, even though the hotel is in a very old building.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for City Centre

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Walking distance to many tourist destinations. Very thin walls between rooms, so bring ear plugs.
Stayed 2 nights in May 2023
Verified

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to most of attractions, in walkable distance. Cross the street, Mercedo de San Miguel there, a lot of choices for delicious food, you can find whatever you like there.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Leopoldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central place to stay. Too bad the elevator was not working; not good for us seniors.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Julie the receptionist was extremely helpful and friendly.
Stayed 1 night in May 2023
Verified

8/10 Good

Shirin

Liked: Cleanliness, property conditions & facilities, room comfort

Centrally situated in Madrid

nice price/quality for a stay in Madrid, reception is not always manned so take your precautions very clean and in good shape
Stayed 3 nights in Jun 2024
Verified

8/10 Good

CARLOS

Liked: Cleanliness, staff & service
A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
Stayed 3 nights in Feb 2024