6/10 Okay
Dane
23 Apr 2025
Liked: Property conditions & facilities
The lobby and garden and breakfast buffet are best in Manila. Other things could be vastly improved:
* My lover unexpectedly stained the duvet and cover with blood, not realizing she had her period. I brought this to the house-keepers attention and they changed them, not mentioning any charge. Then I got a 6,000p bill at check out. Apparently the house cleaners could not remove the stain, which was absurd for a hotel 100 years old. I had to stand at reception for almost an hour, get a youtube video, call the house-cleaner and get them to watch the video on how to remove blood in 20 minutes for 100p in materials. It literally took two managers and a total of seven staff to make this happen, upon which my bill was reduced from 6,000p to 1,000p. I removed a similar stain at my laundry shop for 200p and it would be far more classy not to mention it and simply train the hotel staff some time in the past 100 years to remove blood from sheets.
Then there is the check in: When the curtains were open, the street could look right into my bed because the window went all the way to the floor. So I asked for the room where the window starts 4' off the ground and was instead moved into a separate wing which I had asked not to be moved into. After 20 minutes of waiting around I went along with it, rather than starting all over again. The new room let people from the swimming pool look right into my bed, so they did not even grasp the purpose of the move. Not a 5 star experience.
Dane
Stayed 1 night in Apr 2025