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Ensana Hvezda - Imperial

4.0 star property

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Garden
Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access | Minibar, in-room safe, desk, free WiFi
Reception
Indoor pool, pool loungers
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • 24/7 front desk
  • Pet-friendly
  • Gym
  • Parking available

Explore the area

Map
Goethovo Namsti 7, Marianske Lazne, 353 01
  • Marienbad Museum
    ‪1 min walk‬
  • Colonnade by the Singing Fountain
    ‪3 min walk‬
  • Spa Colonnade
    ‪6 min walk‬
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪48 min drive‬

Room options

View all photos for Imperial - Superior Plus Single Room with Wellness and Fitness Access

Imperial - Superior Plus Single Room with Wellness and Fitness Access | Minibar, in-room safe, desk, free WiFi

Imperial - Superior Plus Single Room with Wellness and Fitness Access

  • Sleeps 1
  • 1 Single Bed

View all photos for Hvezda - Premium Double or Twin Room with Wellness and Fitness Access

Hvezda - Premium Double or Twin Room with Wellness and Fitness Access | Minibar, in-room safe, desk, free WiFi

Hvezda - Premium Double or Twin Room with Wellness and Fitness Access

  • 2 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access

Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access | Minibar, in-room safe, desk, free WiFi

Imperial - Superior Plus Double or Twin Room with Wellness and Fitness Access

  • 22.0 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Neapol - Superior Double or Twin Room with Wellness and Fitness Access

Neapol - Superior Double or Twin Room with Wellness and Fitness Access | Minibar, in-room safe, desk, free WiFi

Neapol - Superior Double or Twin Room with Wellness and Fitness Access

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Hvezda - Junior Suite with Wellness and Fitness Access

Hvezda - Junior Suite with Wellness and Fitness Access | Minibar, in-room safe, desk, free WiFi

Hvezda - Junior Suite with Wellness and Fitness Access

  • Sleeps 3
  • 2 Large Single Beds

View all photos for Hvezda - Premium Single Room with Wellness and Fitness Access

Hvezda - Premium Single Room with Wellness and Fitness Access | Minibar, in-room safe, desk, free WiFi

Hvezda - Premium Single Room with Wellness and Fitness Access

  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Ensana Hvezda - Imperial

Family ski hotel with full-service spa
After a day on the slopes, return to Ensana Hvezda - Imperial to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a full-service spa.
Ensana Hvezda - Imperial offers 239 accommodations with minibars and a safe. This Marianske Lazne hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers, bathrobes, slippers and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
During your stay at Ensana Hvezda - Imperial, you're just a quick walk from Marienbad Museum. You'll find features such as free breakfast and free WiFi in public areas, plus a full-service spa.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body scrubs, deep-tissue massages or manicures and pedicures at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Steps from Marienbad Museum and Municipal Museum
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee
  • Dogs welcome for a fee
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is available daily. WiFi is free in public spaces. This ski hotel also offers an indoor pool, a sauna and a fitness centre. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Marianske Lazne hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Ensana Hvezda - Imperial has a restaurant on site.
Room service (during limited hours) is available.

Languages

Czech, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Train station shuttle on request
  • Train station drop-off (surcharge)
  • Onsite parking available only on request
  • Covered parking on site (EUR 14 per day)
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Ski passes

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 buildings
  • 4 floors
  • Built in 1819
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 18 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.04 per person, per night. This tax does not apply to children under 18 years of age.
  • Spa fee: EUR 0.6 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 135 per vehicle (maximum occupancy 3)
  • Covered self-parking fee: EUR 14 per day
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Ensana Hvezda - Imperial offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Ensana Hvezda - Imperial Hotel
Dhsr Hvezda Skalnik Hotel
Dhsr Hvezda Skalnik Hotel Marianske Lazne
Dhsr Hvezda Skalnik Marianske Lazne
Ensana Hvezda - Imperial Marianske Lazne
Ensana Hvezda - Imperial Hotel Marianske Lazne

Ensana Hvezda - Imperial Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 22 reviews
Rating 8 - Good. 13 out of 22 reviews
Rating 6 - Okay. 2 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

9.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bartosz

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2025

6/10 Okay

VOLODYMYR, Boca Raton

Stayed 6 nights in Apr 2024

8/10 Good

Ljuba

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

8/10 Good

Heidrun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gut
Stayed 3 nights in Oct 2024

10/10 Excellent

Ursula

Stayed 4 nights in Oct 2024

10/10 Excellent

Burkhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Μας ειχαν δωσει ενα δωμάτιο το οποιο δυστυχώς ειχε 24 ωρες το 24ωρο ενα βουητο.θα μπορουσα να τον περιγραψω οπως ο ηχος απο εναν απορροφητηρα. Η τουαλέτα δυστυχώς δεν ηταν πολυ καθαρη!Ειχε γινει και ενα μπέρδεμα με την κράτησή μας σε σχεση με την κατηγορία του δωματιου μας.Ενω ειχαμε πληρωσει χρήματα για ενα συγκεκριμένο δωμάτιο με επισήμανση διπλο κρεβάτι απο την Expedia, μας ειχαν πει απο το ξενοδοχείο πως δεν γνωριζαν και ειχαν αλλη ενημέρωση για χαμηλότερη κατηγορία με λιγότερα χρήματα φυσικα .Μετα απο απαίτηση μας ,δείχνοντας φυσικα τα email τα οποια αποδεικνυαν την κράτησή μας ακριβως, μας εδωσαν ενα δωματιο καλύτερο απο οτι μας ειπαν ,σε σχεση με αυτο που θελανε να μας δωσουν απο την αρχη.Αλλο οχι φυσικα αυτο που ειχαμε κλείσει απο την αρχη.
Stayed 3 nights in Aug 2024

8/10 Good

Matthias

Stayed 9 nights in Mar 2024

8/10 Good

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wunderbar, aber …

Positiv: Sehr sauber, freundliches Personal, gutes Frühstück, Büfett am Abend okay. Städtchen ist fantastisch (Weltkulturerbe) Nicht Positiv: extrem lange Wege zu den Zimmern, wenn gebucht zu den Anwendungen, zum Speisesaal, dem Römerbad etc. In den unterirdischen Katakomben verlaufen sich viele Gäste.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ina Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Volker

Stayed 3 nights in Feb 2024

8/10 Good

Heiner

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
sehr angenehmer Aufenthalt. Das gastronomische Angebot entspricht nicht dem Anspruch des Hauses. Qualtäts des Frühstücks und Abendessens verbesserungswürdig. Sauna und Wellnessbereich unter Standart.
Stayed 3 nights in May 2023

10/10 Excellent

Olaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen fantastischen Kurzurlaub und können das Hotel und die Umgebung auf jeden Fall allen empfehlen.
Stayed 2 nights in Apr 2023

6/10 Okay

Jürgen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Der Hotelkomplex, der mit weiteren verbunden ist, ist abschnittsweise sehr schön und avantgardistisch. Dennoch lässt der Service und insbesondere die Freundlichkeit an der Rezeption zu wünschen übrig. Teilweise sind die Wege schlecht beschildert. Insgesamt haben wir uns mehr erwartet.
Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Sergej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel imperial ist einfach super!!! Wir kommen gerne wieder.
Stayed 11 nights in Oct 2022

8/10 Good

Bernadett

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
mooie ruime kamer
Stayed 4 nights in Oct 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 6 nights in Oct 2019

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Janis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Great access to 2 spas

Great that you have access to both the spa of the hotel as well as the roman baths in the 5 star hotel Nove Lazne, we really enjoyed that. The "tunnel" as they say is eventually a series of corridors that connect all the neighboring hotels Hvezda, Imperial, Maria, Central and Nove Lazne. This corridor is actually a very pleasing and entertaining walk with pictures, music and fountains of mineral water taps that you can stop and drink, but it is a series of elevators and many turns that you need to navigate. Also the breakfast was great. Things to improve. The lady at the reception Olga needs to loose her attitude and listen more carefully to what the customer is saying and asking as well as give her responses in a more polite and respectful manner. There were other staff who did great job in assisting us with some issues we had but I am sorry that because of Olga I cannot give the reception a higher valuation. Our check-in took 1.5hrs mainly because they were changing the door lock system, and at the end we were still given the wrong keys. When we entered the room there was some wood dust on the floor from the drilling they did to install the new locks. The car parking is confusing with different levels and elevators, they should specifically take the client to the parking and show which elevator goes where, otherwise the client needs to wander around and look for himself. Overall they should really explain the layout of the hotel property at the check in.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2019