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SureStay Plus by Best Western Mobile I-65

2.5 star property

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Photo gallery for SureStay Plus by Best Western Mobile I-65

Reception
Daily self-service breakfast for a fee
Lobby
Exterior
Desk, laptop workspace, iron/ironing board, free WiFi

Reviews

6.6 out of 10

Popular amenities

  • Breakfast available
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
180 W Interstate 65 Service Rd S, Mobile, AL, 36608
  • Dauphin Street
    ‪11 min walk‬
  • Spring Hill College
    ‪13 min walk‬
  • University of South Alabama
    ‪7 min drive‬
  • Mobile, AL (MOB-Mobile Regional)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Quality Inn & Suites at Airport Blvd I-65

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
3.9 out of 5, Good, (130)
The price is €56
for 1 room
includes taxes & fees
17 Jun - 18 Jun
Quality Inn & Suites at Airport Blvd I-65

About this property

SureStay Plus by Best Western Mobile I-65

Hotel in Mobile with fitness centre and 24-hour business centre
A fitness centre, a 24-hour business centre and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and laundry facilities are on-site.
SureStay Plus by Best Western Mobile I-65 offers 94 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Mobile hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus by Best Western Mobile I-65. During your stay, you'll be within walking distance of Dauphin Street. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free WiFi
  • Free self-parking
  • Self-service breakfast served daily for a fee
  • Amenities include a 24-hour business centre, meeting rooms and laundry facilities
  • On-site recreation includes a gym
  • 6 minutes by car from University of South Alabama and 11 minutes from Mobile Bay
WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly SureStay Plus by Best Western Mobile I-65. Free self parking is available.

This Mobile hotel is smoke free.

For a fee, guests can enjoy a self-service breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to 9:00 AM for a fee
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Inn Hotel Mobile
Comfort Inn Mobile
Surestay Plus By Mobile I 65
Comfort Inn I 65 at Airport Blvd
SureStay Plus by Best Western Mobile I 65
SureStay Plus by Best Western Mobile I-65 Hotel
SureStay Plus by Best Western Mobile I-65 Mobile
SureStay Plus by Best Western Mobile I-65 Hotel Mobile

SureStay Plus by Best Western Mobile I-65 Reviews

Reviews

6.6
Rating 10 - Excellent. 82 out of 242 reviews
Rating 8 - Good. 43 out of 242 reviews
Rating 6 - Okay. 32 out of 242 reviews
Rating 4 - Poor. 27 out of 242 reviews
Rating 2 - Terrible. 58 out of 242 reviews

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Allana

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and was infested with roaches. They switch out room but it was still dirty with no towels or tissue. We checked out early because of it.
Stayed 3 nights in Feb 2025

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Rachel

Travelled with family and small children
The place was relatively clean, however the rooms are kind of dark, and we had to ask for a few items that should have been in the room already.
Stayed 2 nights in Feb 2025

8/10 Good

Naveed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Shanethia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Aleshia

Disliked: Cleanliness, property conditions & facilities
This hotel could be a gem, but needs some deep cleaning. Staff friendly and courteous.
Stayed 1 night in Feb 2025

10/10 Excellent

Antman

Liked: Cleanliness
Stayed 1 night in Feb 2025

2/10 Terrible

Rebekah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Took 4 rooms to find a clean one

The first room I was given, I walked into water bottles on the bedside table, the beds still messed up from the last guests and trash in the receptacles. Room number two the beds were “made” but there was makeup on the pillows and hair on the fitted sheet. There was also hair in the tub, no drain cover and no shower curtain. The third room… beds still had pillow cases that looked unchanged, the blanket had dirt/debris on it and the tub was not all the way clean. Room number FOUR was on a different floor and appeared to be clean. Bedtime came and my daughter found a piece of metal in/on the blanket and then this morning woke up to go to the restroom and found a bug crawling on the toilet seat. The manager stated she didn’t know how to give me a discount due to having booked through a third party, but gave me her personal cell number and requested that I call her directly the next time we’re in town and she would give me a discount and it would “be better” next time and that they’d only taken over management of the hotel two weeks ago. The maintenance man, walked with me to try and find a clean room. He was amazing. The front desk attendant was also great. She actually stated she knew the way to do a discount and was trying to show the GM. Who then stated she would discount this stay and still wanted me to come back and try the hotel again. I went to check out this morning to find no discount had been done. So the managed lied to my face. Why would I want to try again!?!
Hair on the fitted sheet
Makeup on one of the many dirty pillowcases
Hair…
More hair, dirty and no drain cover
Stayed 1 night in Feb 2025

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was.quiet. i didnt like the breakfast.
Stayed 2 nights in Feb 2025

6/10 Okay

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
This particular lodge was tolerable at best. My room was clean and comfortable. However, I had to request a wastepaper basket because there was none in my room. Also, the ironing board was broken. Luckily, room service replaced it upon my request.
Stayed 3 nights in Feb 2025

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Need to do a better job clearing snow
Stayed 1 night in Dec 2024

2/10 Terrible

Sed

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE!!! Read the reviews, they will blatantly double charge you and lie about it! The rooms are trashy and there are bugs crawling around everywhere. You will have a much better experience sleeping in your car in the surestay parking lot than in one if their rooms
Stayed 2 nights in Feb 2025

10/10 Excellent

Darla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a stay for Feb. 14-15 I didn't get the guy's name who was working the front desk that evening when I checked in.He did an exceptional job.He was doing everything,from checking in,changing rooms,taking care of the quest needs.I saw no one else there.He was also there when I checked out the next day.Get the guy some help!!!
Stayed 1 night in Feb 2025

4/10 Poor

james

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
No breakfast to speak of, although breakfast was supposedly included.
Stayed 1 night in Feb 2025

8/10 Good

Sherry

Liked: Property conditions & facilities, room comfort
Nice friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Shanethia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Thieves. Would not refund my money and took payment for a room I did not stay in. Will never stay at a best western anywhere.

10/10 Excellent

Shanethia

Travelled with family
Stayed 6 nights in Jan 2025

8/10 Good

Timothy

Liked: Staff & service
Disliked: Amenities
Pretty nice rooms, some updateing has been done. Comfortable beds, the first room they gave me did not have a refrigerator, new room I was given did not have a glass bottom in microwave. Not bad, Seen Worse.
Stayed 4 nights in Jan 2025

2/10 Terrible

Ireonna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I like that it was quiet and I don’t like the stay
Stayed 1 night in Jan 2025

8/10 Good

Yassir

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Marrius

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Tyler

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mini fridge was leaking soaking the entire carpet floor, only sheets on the bed (they had no blankets or real pillows) microwave didn’t have glass plate inside to be able to cook food, they had no shampoo/conditioner. The manager Serina refused to give me my deposit bc I left two dollar general bags of trash by the door bc I didn’t have trash bags or a trash can and the man who was working night shift told us to sit it by the room door. The manager also refused to let me back into my room for the last few hours of my stay to the point I had to call the police and corporate to be able to get back into my room. I took pictures of the CLEAN room. I will NEVER stay here again. That woman shouldn’t have a job after how unprofessional and nasty she acted today.
Stayed 1 night in Jan 2025

8/10 Good

Aurelia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

John, Batavia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They had to move me to 3 different rooms to get me one with a working TV. No cups in room. Rusty fixtures. Broken microwave.
Stayed 1 night in Jan 2025