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SureStay Plus Hotel by Best Western Mountain View

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Mountain View

A hotel room with two beds, a desk with a chair, a television, a mirror, and a picture on the wall.
A room with a large window, a dark wooden cabinet, a wicker bench with cushions, and a potted plant.
A hotel reception area with a counter, a flat-screen TV, a coffee machine, and a refrigerator.
A home gym with a treadmill, weight machine, and a TV mounted on the wall.
A swimming pool with a tiled deck, lounge chairs, and umbrellas.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Mountain View, CA
  • Place, San Andreas Fault Trail
    ‪2 min walk‬
  • Place, San Antonio Shopping Center
    ‪11 min walk‬
  • Place, Rengstorff Park
    ‪11 min walk‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

A hotel room with two beds, a nightstand with a lamp, and two framed pictures on the wall.

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, a window with curtains, a door, and a framed picture on the wall.

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, bedside tables, a TV, a desk, and a chair.

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(18 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a mirror, and two framed pictures on the wall.

Standard Room, 2 Queen Beds, Non Smoking

7.2 out of 10
Good
(7 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

2 Queen Beds, Non-Smoking, Wi-Fi

  • Sleeps 4
  • Free Wi-Fi

1 King Bed, Non-Smoking, Wi-Fi

  • Sleeps 2
  • Free Wi-Fi

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About this property

SureStay Plus Hotel by Best Western Mountain View

This smoke-free hotel features an outdoor pool, a fitness centre and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business centre and concierge services are on-site.
SureStay Plus Hotel by Best Western Mountain View offers 71 accommodations, which are accessible via exterior corridors and feature fireplaces and free newspapers. This Mountain View hotel provides complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Mountain View. During your stay, you're just a quick walk from San Andreas Fault Trail. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a business centre, multilingual staff and a fireplace at reception
  • On-site recreation includes a gym
  • 7 minutes by car from Shoreline Amphitheatre and 7 minutes from Stanford University
  • Pets welcome for a fee
SureStay Plus Hotel by Best Western Mountain View offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is served. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Mountain View. Free self parking is available. You'll have access to the outdoor pool at a partner property.

This Mountain View hotel is smoke free.

Guests are served a free breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 01 May and close on 31 October.
  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Mountain View
Best Western Mountain View
Best Western Mountain View Inn
Best Western Plus Mountain View
Best Western Plus Mountain View Inn
Mountain View Best Western
Best Western Plus Mountain View Hotel Mountain View

SureStay Plus Hotel by Best Western Mountain View Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 264 out of 1004 reviews
Rating 8 - Good. 328 out of 1004 reviews
Rating 6 - Okay. 215 out of 1004 reviews
Rating 4 - Poor. 119 out of 1004 reviews
Rating 2 - Terrible. 78 out of 1004 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely vibe staying here. Will definitely book my next stay here
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was difficult but room was nice. Staff was nice.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Will definitely be my place to book again
Stayed 15 nights in Feb 2026
Verified

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always accommodating. Friendly staff, Front Desk, Cleaners, Breakfast Room. This is a repeat stay because I was impressed previously. I’ll be back I am sure!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience staying here.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Gene

Disliked: Amenities, property conditions & facilities
The staff is friendly. The rooms are clean. The breakfast is mediocre. The hotel is not ideal for business travellers.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kelli

Not swim season
Stayed 1 night in Jan 2026
Verified

8/10 Good

Marco

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, good value, friendly staff
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jaylynn

Liked: Cleanliness, property conditions & facilities
The room was nice and clean. The front desk staff were great and helpful. I would go back again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Hye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building itself seems old but the overall condition was quite clean. Good restaurants were nearby.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice and quiet..staff was friendly..no complaints at all from me
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

William Lucas

Disliked: Cleanliness
Bed was hairy. I asked for it to be changed, and they gave me another room for the night. Other room was hairy on bed too. Stayed in original bed and cleaned it off. Later in the stay they changed the sheets and the bed was hairy again
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Judi

Liked: Cleanliness, property conditions & facilities
All those at the front desk were excellent!
Stayed 1 night in May 2025
Verified

10/10 Excellent

Jurgen

Liked: Cleanliness, staff & service, amenities
Great location, in more ways than advertised. Had to bring my car to service for a day and was able to take the bus, bus stop 1 block away.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Angielyn

Front desk staff is friendly. Approachable. Although room smells, because it’s an old building, room is clean.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price, friendly and helpful staff, quiet, close to all. Enjoyed our stay.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Tao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, safe and quiet neighborhood, nice walking around
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly staff.
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Andie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean and efficient for a business trip!
Stayed 1 night in Sep 2022
Verified

8/10 Good

Gian

Liked: Cleanliness, staff & service
Clean room and comfortable bed. That’s all we needed for one night.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quite, nice breakfast, friendly staff. I would stay here again.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Staff was very friendly.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was close to Stanford, very clean, near shops and restaurants.
Stayed 2 nights in Dec 2022
Verified

4/10 Poor

Danny

Disliked: Cleanliness, amenities, property conditions & facilities
Filthy bathroom floors our shoes were sticking to the floor I used a hand towel to clean and it turned black the floor was disgusting, holes in walls, dirty stained carpet, curtains broken and not attached to rails, AC unit stoped working no plug for microwave behind it so you had to move it to plug in somewhere else and the hairdryer was broken. The hot breakfast was not hot. The outside walkways looked like they never clean them. Definitely do not recommend can’t believe this was a AAA recommended hotel.
Stayed 6 nights in Mar 2026