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The Port-O-Call Inn & Suites

2.0 star property

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Photo gallery for The Port-O-Call Inn & Suites

Exterior
Two Queen Room | Bed sheets
Exterior
Family Suite, Multiple Beds, Garden View | Private kitchen | Mini-fridge, microwave, coffee/tea maker
Classic Suite, 1 Queen Bed, Ocean View | Living area | TV

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
505 Terminal Avenue North, Nanaimo, BC, V9S-4K1
  • Place, Old City Quarter
    ‪20 min walk‬
  • Place, Nanaimo Regional General Hospital
    ‪3 min drive‬
  • Place, Departure Bay Ferry Terminal
    ‪3 min drive‬
  • Airport, Nanaimo, BC (YCD)
    ‪16 min drive‬

Room options

View all photos for Queen Room

Queen Room | Bed sheets

Queen Room

7.4 out of 10
Good
(33 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Queen Room

Two Queen Room | Bed sheets

Two Queen Room

  • 23 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, Multiple Beds, Garden View

Bed sheets

Family Suite, Multiple Beds, Garden View

  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Double Beds

View all photos for Classic Suite

Bed sheets

Classic Suite

  • 27 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

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  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
4.0 out of 5, Very good, 544 reviews
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About this property

The Port-O-Call Inn & Suites

Motel with a restaurant, near Departure Bay Ferry Terminal
This motel features a restaurant, a garden and free Wi-Fi in public areas. Other amenities include a vending machine. Housekeeping is available on request.
The Port-O-Call Inn & Suites offers 42 accommodations. Televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit. Housekeeping is provided on request.
Our customers tell us that they can't get enough of the helpful staff at The Port-O-Call Inn & Suites. During your stay, you'll be within walking distance of Departure Bay Ferry Terminal. Features include free WiFi in public areas and a restaurant.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at the family restaurant
  • Amenities include a terrace and a vending machine
  • 12 minutes on foot from Maffeo Sutton Park and a 3-minute drive from Departure Bay Ferry Terminal
  • Pets welcome for a fee
There's a restaurant on site. Public spaces have free WiFi. A terrace, a vending machine, and a garden are also featured at The Port-O-Call Inn & Suites.

Smoking is allowed in designated areas at this Nanaimo motel.

Momji 310 – On-site family restaurant.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Restaurants on site

  • Momji 310

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • Vending machine

Guest services

  • Housekeeping on request

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open Sunday - Wednesday (9:00 AM - 9:00 PM) and Thursday - Saturday (9:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property's front desk is open during the following times:
  • Sunday - Wednesday: 9:00 AM - 9:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Port-O-Call Inn Nanaimo
Port-O-Call Inn
Port-O-Call Nanaimo
The O Call & Suites Nanaimo
The Port-O-Call Inn & Suites Motel
The Port-O-Call Inn & Suites Nanaimo
The Port-O-Call Inn & Suites Motel Nanaimo

The Port-O-Call Inn & Suites Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 216 out of 839 reviews
Rating 8 - Good. 278 out of 839 reviews
Rating 6 - Okay. 172 out of 839 reviews
Rating 4 - Poor. 91 out of 839 reviews
Rating 2 - Terrible. 82 out of 839 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Dj

Stayed 2 nights in Aug 2025

6/10 Okay

Jo-Anne

Travelled with family
Liked: Staff & service, property conditions & facilities
For an older Inn it was ok. I booked my daughter and i a room with a separate room and bed in main area. In the bedroom there were 2 holes in the wall. One was from the door and the other one looked like someone punched the wall. The room felt like there was to much items in the room due to an floor model AC and a fan. Bathroom was clean but toilet was dirty by the tub side. Overall not to bad of a stay.
Stayed 3 nights in Oct 2025

8/10 Good

JAIME

Liked: Staff & service, amenities
It was very quiet and the staff were wonderful
Stayed 6 nights in Sep 2025

10/10 Excellent

DAN

Liked: Cleanliness, staff & service, property conditions & facilities
All good for the price
Stayed 1 night in Oct 2025

6/10 Okay

Yuliya

Liked: Staff & service
Very bad smell in the room. But the front desk person was very welcoming and overall a good ballance of the price and the experience
Stayed 1 night in Oct 2025

2/10 Terrible

Ali

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Soggy bed, multiple unsafe electrical outlets and existing damage to room and appliances
Stayed 1 night in Oct 2025

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Disliked: Amenities
Decent place. Clean room
Stayed 1 night in Sep 2025

2/10 Terrible

Liette

Disliked: Staff & service
I went to check in and I waited to be told they were waiting for housekeeping and to come back later. I couldn't come back later because I was playing in a tournament and didn't finish till midnight. To drive there to find it closed and I had no place to stay. I had to sleep in my vehicle. This was not acceptable. Terrible service
Stayed 2 nights in Oct 2025

6/10 Okay

Rita

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
There was no 24 Hour service for someone at the front desk on the weekend. We drove down from Port Hardy after a hockey game so we checked in a bit late and after my kid had a shower We realize that there was no towels in the room. The TV didn’t work. Nobody at the front desk to get assistance from and the area is very noisy with people partying outside. Nobody was clearly monitoring the place.
Stayed 1 night in Oct 2025

8/10 Good

Noor

Stayed 3 nights in Oct 2025

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Called numerous times, Precheckin they didnt answer. Door lock hard to open. Coffee packs unwrapped. Sink drain leaks. Husband wenr to the front desk back door because they wouldn't answer phone. Requested extra pillows when I booked online and they weren't in room. Husband went again to bad door of hotel request the pillows, as they didnt answer the phone again. Husband went again to say tv didn't work. Room was small. Bed was uncomfortable. I was shocked by the lack of maintenance outside and on grounds.. We definitely will not stay again and will not recommend this hotel to anyone. We stayed sept 27 and 28th and were charged $168.20 extra for unknown reasons; I will try call them again Oct 2 to see why.
Stayed 1 night in Sep 2025

2/10 Terrible

Dave

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had a bottom suite originally was so noisy had to upgrade for a fee to second floor. Very suspicious people staying there banging loud all night. Had a window ac hooked up to blow out window. No covers on any light fixutres. Pool of watet under wobbly bar fridge etc etc place should be shut down
Stayed 1 night in Sep 2025

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! Its a total dump .When we saw the room we went to the front desk and told them there was no way we were staying there.They promised a refund but later denied it. Filthy place
Stayed 1 night in Sep 2025

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Won't recommend or stay there again!

We arrived in Nanaimo later than planned so i called the hotel a couple time to let them know we'd be late, all times noone answered. We arrived at hotel checked in and went to the room, we had an extremely hard time opening the door. I requested extra pillows when i booked online, but there was only 2 pillows. My husband called yhe front desk several times, all uneventful so he went to front desk to get th extra pillows. I tried turning tv on, didnt work. My husband called front desk again, no answer so he went up to let them know. Bed was uncomfortable. Sink leaked. Grounds were a mess and dirty. We will never stay there again, nor would we recommend this place. I tried dropping room cards at 8:45am at front desk but it was locked. I seen a female and tried to get her attention without luck.
Stayed 1 night in Sep 2025

8/10 Good

Laureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was staying there while my husband was in hospital. Just a few minutes from the hospital.
Stayed 1 night in Sep 2025

10/10 Excellent

Syed Kshaf Abbas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 2 nights in Sep 2025

10/10 Excellent

DAN

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place for the price.
Stayed 1 night in Sep 2025

2/10 Terrible

Ran vijay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Barbara

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No coffee tea was open packages open tea bags no proper servuces it was so noisy i should have just stayed at a shelter shd quite honestly too i was in a pet ropm no pets the bed moved the whole place wasnt proper didnt seem like presentable to walk in nothing was refreshed in it serviettes ect supplies for the stay for shower tea was justbagsno coffee ect n no creamer also too thet kept pulling then putting in the deposit than took it again ☹️
Stayed 1 night in Sep 2025

10/10 Excellent

Amy, Kamloops

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely employees.
Stayed 4 nights in Sep 2025

4/10 Poor

Pam

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Had a late arrival and was unable to check in as phone number was not connecting. Had to find somewhere else to stay.
Stayed 1 night in Sep 2025

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were good too bad they have to work in that environment and setting. Please ensure staff defrost the fridge/ freezer periodically
Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Sep 2025

8/10 Good

Verified traveller

It was good enough for one night.
Stayed 1 night in Sep 2025