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Holiday Inn Express Brentwood South - Cool Springs by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Brentwood South - Cool Springs by IHG

Exterior
Lobby
Free daily buffet breakfast
1 bedroom, in-room safe, desk, laptop workspace
Exterior

Popular amenities

  • Gym
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
8097 Moores Lane, Brentwood, TN, 37027
  • CoolSprings Galleria
    ‪8 min walk‬
  • The Factory
    ‪7 min drive‬
  • Nashville Zoo
    ‪13 min drive‬
  • Nashville, TN (BNA-Nashville Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communication, Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

8.4 out of 10
Very good
(5 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(8 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(29 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

7.0 out of 10
Good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication Accessible)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communication Accessible)

9.6 out of 10
Exceptional
(4 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Tub)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility Tub)

8.0 out of 10
Very good
(16 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Franklin - Cool Springs by IHG

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (853)
The price is €79
for 1 room
includes taxes & fees
10 Aug - 11 Aug
Holiday Inn Franklin - Cool Springs by IHG

About this property

Holiday Inn Express Brentwood South - Cool Springs by IHG

Hotel with free breakfast, near CoolSprings Galleria
A fitness centre, a snack bar/deli and a business centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, concierge services and dry cleaning.
Holiday Inn Express Brentwood South - Cool Springs by IHG offers 111 air-conditioned accommodations with a safe and free newspapers. Televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Brentwood hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they enjoy the free breakfast at Holiday Inn Express Brentwood South - Cool Springs by IHG. During your stay, you'll be within walking distance of CoolSprings Galleria. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 5 minutes by car from CoolSprings Galleria and 10 minutes from The Factory
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 872 square feet (81 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Brentwood South - Cool Springs by IHG. Self parking is free.

This Brentwood hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 872 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Cool Springs
Holiday Inn Express Brentwood South Cool Springs
Holiday Inn Express Brentwood South Cool Springs Hotel Franklin
Holiday Inn Express Brentwood South Cool Springs Hotel
Holiday Inn Express Brentwood South Cool Springs Franklin
Holiday Inn Express Brentwood South Cool Springs
Holiday Inn Express Brentwood South Cool Springs by IHG
Holiday Inn Express Brentwood South Cool Springs an IHG Hotel
Holiday Inn Express Brentwood South - Cool Springs by IHG Hotel

Holiday Inn Express Brentwood South - Cool Springs by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 437 out of 1008 reviews
Rating 8 - Good. 292 out of 1008 reviews
Rating 6 - Okay. 149 out of 1008 reviews
Rating 4 - Poor. 82 out of 1008 reviews
Rating 2 - Terrible. 48 out of 1008 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Derek

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The location is nice, quiet. Rooms are a bit small and dated but more than sufficient for what we needed!
Stayed 2 nights in Apr 2025

10/10 Excellent

Derrell

Stayed 1 night in Apr 2025

6/10 Okay

Kim

Travelled with partner
Disliked: Amenities, property conditions & facilities
Easy on and off from I-65 with restaurant choices nearby. Floors were slanted in areas, to the point that bathroom floor tiles were lifting up, the hallways were dirty, the bathrooms (public) had toilet paper holders that were coming off the walls, the chairs in the dining area were stained and the only gluten free option for breakfast was fresh fruit and coffee. Not the best experience … wouldn’t take my shoes off while walking in the room. 😞
Stayed 1 night in Apr 2025

10/10 Excellent

Corley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great Place to Stay

we had a great stay. the staff were helpful and friendly. the breakfast was hot and delicious. would stay again.
Stayed 1 night in Apr 2025

4/10 Poor

Phillip

Stayed 1 night in Mar 2025

6/10 Okay

Jonathan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The building is clearly shifting making some floors buckle with loose tiles, and flooring. The floor actually felt springy in our room which points to structural problems with the building.
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities

Not a good stay

The Room was called handicap accessible, but a regular wheelchair 30" wide did not fit between beds and furnitures. Also, bath tab was not suited for handicap people. The Furniture in the room were falling apart. I reported a clogged-up toilet. The help I got was that someone brought me a plunger. That was it. Any calls with the complaint line of IHG was either disconnected, they could not find any information are the promised call back from the management never happened. This was one of the worst hotel experiences
Stayed 2 nights in Mar 2025

10/10 Excellent

Amanda

Stayed 1 night in Mar 2025

4/10 Poor

Adrienne

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The entire hotel seems to be settling. The floors are not level and the tiles are shifting. Beds were so hard I didnt sleep well. The staff were friendly though. Would look elsewhere for my next stay though!
Stayed 1 night in Mar 2025

6/10 Okay

Alex

The property overall was clean but not as pictured online
Stayed 1 night in Mar 2025

8/10 Good

Bhuvanesh

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Kelley

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We ran out of towels, was not able to get any till late, low on staff
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveller

Disappointed in Nashville

We stopped in Nashville because it was half way to our destination and it was late. We chose Holiday Inn Express since it is reputable, usually clean, and had free breakfast. This particular hotel had slanted floors throughout the building. I noticed it more the morning we were checking out. It certainly didn’t give me confidence in the structural integrity for the floors to be slightly slanted throughout the hallways. One of the big reasons we chose to pay more was the free breakfast. It was nothing to brag about. The pancake maker was down, the eggs, sausage, and gravy were simply warmed up. It just wasn’t worth the extra we paid to stay there.
Stayed 1 night in Mar 2025

8/10 Good

Annelisa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Feb 2025

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A litte upset

We were in a Handicap room and I DID NOT REQUEST one.
Stayed 1 night in Mar 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Feb 2025

6/10 Okay

lindsay

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff Clean rooms
Stayed 1 night in Mar 2025

8/10 Good

Dave

Liked: Staff & service
Disliked: Property conditions & facilities

Needs some repairs

Stayed 1 night in Mar 2025

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N.a
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Disappointing Stay – Not Up to Holiday Inn Express

I was looking forward to our stay, but unfortunately, it did not meet expectations. Upon arrival, our room had several issues—the AC unit was obnoxiously squeaking, making it difficult to relax, and the floors felt unstable, as if they might cave in at certain spots. I called the front desk, and the night staff provided excellent service by quickly offering another room. However, the new room had the same flooring issues, and the lighting was inadequate, making the space feel dim and unwelcoming. The bathroom was disappointing—the shower seemed questionable, and the caulking around the tub and sink fixtures looked like a rushed DIY job rather than a professional finish. There was also a faint, unpleasant smell in the room. The luggage carts are in ROUGH shape. I was worried it would fall to pieces with each turn we took… Breakfast was underwhelming compared to other Holiday Inn Express locations I’ve stayed at. The selection wasn’t exciting, and overall, it didn’t leave a good impression. The only truly positive aspect was the night staff, who were friendly and accommodating. I appreciated their efforts to make my family comfortable, but the condition of the hotel was a major letdown. I know Holiday Inn Express is capable of much better, which made this experience surprising and disappointing. The reviews did not reflect reality, and I personally will not be returning to this location. I do hope whomever is in charge will fix up the place for future guests.
Stayed 1 night in Mar 2025

2/10 Terrible

Michael

Stayed 1 night in Mar 2025

6/10 Okay

Clayton

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2025