Heritage Hotel

2.5 star property

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Photo gallery for Heritage Hotel

Front of property
Reception
Fitness facility
Lobby lounge
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • 24/7 front desk

Explore the area

View in a map
18 West 25th Street, New York, NY, 10010
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Madison Square Park
    ‪2 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪54 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(135 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Single Beds, Non Smoking

8.4 out of 10
Very good
(39 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Standard Room, 3 Single Beds, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

Standard Room, 2 Full Beds, Non Smoking

7.4 out of 10
Good
(25 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 2 Full Beds, Sofa, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Family Suite

8.8 out of 10
Excellent
(16 reviews)
  • 32 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Petite Room, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(25 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

1 King Bed, Empire State Building View

8.4 out of 10
Very good
(17 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Heritage Hotel

A 24-hour fitness centre, a 24-hour business centre and concierge services are available at this hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, a computer station and tour/ticket assistance. Housekeeping is available on request.
Heritage Hotel offers 111 accommodations with a safe and a hairdryer. Televisions come with premium satellite channels. Bathrooms include baths or showers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Heritage Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, a 24-hour gym and a 24-hour business centre are available.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the location
  • Steps from Madison Square Park and 3 minutes on foot from Flatiron Building
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Heritage Hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking; discounts available

Things to do

  • 24-hour gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch TV with premium satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:30 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Heritage Hotel New York
Heritage Hotel Hotel
Heritage Hotel New York
Heritage Hotel Hotel New York

Heritage Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 743 out of 1703 reviews
Rating 8 - Good. 526 out of 1703 reviews
Rating 6 - Okay. 250 out of 1703 reviews
Rating 4 - Poor. 88 out of 1703 reviews
Rating 2 - Terrible. 96 out of 1703 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Jalisa

Travelled with group
Liked: Staff & service
Disliked: Amenities
The heating in the room was very annoying, it would either get super hot with dry heat or cold. We couldn’t find a neutral. Also booked the family room. It was quite annoying to only have one bathroom. The location was convenient. The front desk were pretty friendly overall. Probably would not stay here again, but it wasn’t terrible.
Stayed 2 nights in Nov 2025

6/10 Okay

Raymond

Stayed 1 night in Nov 2025

8/10 Good

Yaritza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Small but enough space. Garbage pickup interrupted sleep from 7-8am but otherwise, very nice place!!
Stayed 1 night in Nov 2025

6/10 Okay

Brittany

Business traveller
Liked: Staff & service
Disliked: Amenities
Hotel was ok, not awful but not good. Very old but moderately clean. Biggest complaint was the old heat/AC unit was SO incredibly loud, I had to turn the heat off and just be cold all night or else I couldn’t go to sleep.
Stayed 1 night in Nov 2025

2/10 Terrible

Corey

Disliked: Cleanliness, property conditions & facilities
I didn’t stay in the room or the hotel. My room smelled very bad. It was heavily orderized to mask whatever smell that was in there. I went to from the desk to explain and ask for another room. They didn’t have any other rooms. I took my bags, went to my dinner meeting. I tired to find another option but had to stay at a family members house out in NJ - all other NYC area hotels were sold out or profoundly expensive
Stayed 1 night in Nov 2025

8/10 Good

Suwanna

Stayed 2 nights in Nov 2025

6/10 Okay

Anisa

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No room cleaning during our Fri-Sun stay, which was surprising
Stayed 2 nights in Nov 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a
Stayed 1 night in Nov 2025

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the heater worked well and we had a nice view of the Eiffel Tower! Centrally located. Will be staying here again.
Stayed 1 night in Nov 2025

10/10 Excellent

Jaroslaw

Stayed 4 nights in Nov 2025

10/10 Excellent

Edward Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, front desk was helpful. They even have a baggage storage service. Would recommend this hotel for a stay in New York
Stayed 4 nights in Nov 2025

8/10 Good

Alberto

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A/C is comfortable. Staff is ok, miscommunication regarding making the room, guest should have been alerted that they need to tell guest services that room need to made instead of sign outside room.
Stayed 5 nights in Nov 2025

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location! My daughter and I stayed four nights. The location of the hotel was fantastic for getting to the subway, shopping and food. I felt safe staying here & was able to be out late with no issues. This was a no frills kind of place. We requested an extra blanket & the room continently had a mini fridge. The room & bathroom were clean and cozy. The bed was comfortable. The only complaints I would have is the beds roll around on the floor and do not stay put and the neighboring room’s door closed very loudly.
Stayed 4 nights in Nov 2025

10/10 Excellent

joann, VENTURA

Liked: Cleanliness, amenities, property conditions & facilities
Very large room for NY hotel. Had an amazing view of Empire State. Good location. Had coffee pot, small refrigerator, plenty of room for luggage. Would stay again!
Stayed 3 nights in Nov 2025

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service
Staff were nice. Able to safely store our bags before check in and after check out.
Stayed 2 nights in Nov 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service
Great area, clean room, nice bed, friendly staff.
Stayed 1 night in Nov 2025

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean room, small of course, it's NY, good location for what I needed
Stayed 1 night in Nov 2025

8/10 Good

dina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful, kind staff.
Stayed 3 nights in Nov 2025

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and friendly staff
Stayed 1 night in Nov 2025

4/10 Poor

Sayed Ali Akbar

beds shaking a lot bed sheet did not look clean
Stayed 2 nights in Nov 2025

10/10 Excellent

Nelida

Travelled with group
Liked: Cleanliness, staff & service, amenities
Me gusto la ubicacion la limpieza el cambio de toallas y la super atencion del petsonal
Stayed 7 nights in Nov 2025

10/10 Excellent

Jessica

Stayed 2 nights in Nov 2025

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy access to so many different places to explore.
Brooklyn Bridge
Stayed 3 nights in Nov 2025

10/10 Excellent

Monica

Stayed 7 nights in Nov 2025