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Hilton Garden Inn New York/Manhattan-Chelsea

3.0 star property

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Photo gallery for Hilton Garden Inn New York/Manhattan-Chelsea

Exterior
Lobby
Premium bedding, desk, laptop workspace, blackout curtains
Reception
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
121 W 28th St, New York, NY, 10001
  • Madison Square Garden
    ‪5 min walk‬
  • Empire State Building
    ‪8 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪15 min drive‬

Room options

View all photos for One King Bed Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed Roll In Shower

8.2 out of 10
Very good
(19 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Beds City View

Premium bedding, desk, laptop workspace, blackout curtains

Two Queen Beds City View

8.4 out of 10
Very good
(72 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Double Beds Roll In Shower

Premium bedding, desk, laptop workspace, blackout curtains

Two Double Beds Roll In Shower

7.4 out of 10
Good
(22 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for King Evolution

Premium bedding, desk, laptop workspace, blackout curtains

King Evolution

8.6 out of 10
Excellent
(201 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

2 Queen Beds

7.8 out of 10
Good
(122 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for One King Bed City View

Premium bedding, desk, laptop workspace, blackout curtains

One King Bed City View

8.2 out of 10
Very good
(23 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Non Smoking (Higher Floor)

8.0 out of 10
Very good
(63 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Higher Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (Higher Floor)

8.6 out of 10
Excellent
(92 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Garden Inn New York/Manhattan-Chelsea

Hotel with a 24-hour business centre, a short walk to 5th Avenue
Along with a snack bar/deli, this smoke-free hotel has a 24-hour business centre and self parking. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services and a 24-hour front desk.
Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The shopping around Hilton Garden Inn New York/Manhattan-Chelsea gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features such as free WiFi in public areas, plus a snack bar/deli and a 24-hour business centre.
  • Free WiFi and wired Internet
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests really like the accommodation for the overall comfort and cleanliness
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business centre. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Hilton Garden Inn New York/Manhattan-Chelsea. Parking is available for a fee.

This 3-star New York hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 25 for adults and USD 10 to 25 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 22 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25.00 for adults and USD 10 to 25.00 for children
  • Covered self-parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel New York/Chelsea
Hilton Garden Inn New York/Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea
Hilton Garden Inn York/Manhattan-Chelsea
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
Hilton York Manhattan Chelsea
Hilton Garden Inn New York/Manhattan-Chelsea Hotel
Hilton Garden Inn New York/Manhattan-Chelsea New York
Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

Hilton Garden Inn New York/Manhattan-Chelsea Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1312 out of 3071 reviews
Rating 8 - Good. 936 out of 3071 reviews
Rating 6 - Okay. 485 out of 3071 reviews
Rating 4 - Poor. 191 out of 3071 reviews
Rating 2 - Terrible. 147 out of 3071 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness
Great location near Penn station & subway stations for exploring! Air conditioning was too noisy to sleep with it but clean & comfy room! Tea/coffee machine & microwave (bring your own plates & cutlery if heating food! Staff welcoming and helpful!
Stayed 6 nights in Jun 2025

10/10 Excellent

NICHOLAS

Stayed 2 nights in May 2025

4/10 Poor

Johanna

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Given that our go-to hotel in Chelsea was not available, this hotel caught my attention due to consistently positive reviews emphasizing its cleanliness. Unfortunately, my experience was very different. While the room itself was modest and functional, the level of cleanliness left much to be desired. Upon arrival, I noticed hairs in the bathtub and grime lingering in the bathroom corners, suggesting a lack of thorough cleaning. The walls had stains and scratches, and the bed comforters appeared worn and dated. Additionally, a large brown stain on the desk chair deterred us from using it altogether. These details give the impression that the housekeeping standards are far from meticulous. To add to my disappointment, the checkout experience was less than satisfactory. After managing my luggage solo to the lobby, the attendant offered to take the cart outside to meet my husband. During this, he accidentally tore two of my shopping bags containing laundry. Although I understood it was unintentional and reassured him it was fine, his subsequent comment — “well, you’re going home, right?” accompanied by a laugh — struck me as unprofessional. The condition of my belongings & the inconvenience caused should not be dismissed lightly, regardless of the circumstances. Overall, while the location is convenient, I believe the hotel would benefit from heightened attention to cleanliness and improved staff training to ensure guests feel respected.
Stayed 4 nights in Jun 2025

10/10 Excellent

CELESTE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Jun 2025

4/10 Poor

Jessica

Stayed 3 nights in Jun 2025

10/10 Excellent

Suparna

Liked: Cleanliness, amenities, property conditions & facilities
It is a good value hotel in Chelsea.
Stayed 2 nights in Jun 2025

6/10 Okay

Marilynn, Spokane

Travelled with family
Mattresses and pillows were worn out and should be replaced.
Stayed 4 nights in Jun 2025

8/10 Good

Herbert, Jacksonville

Stayed 3 nights in Jun 2025

8/10 Good

Maria, Oakley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It’s a good experience to stay at Hilton. I love the location. Close to mostly every place that we wanted to go. The complimentary coffee in the morning was really good!
Stayed 2 nights in Jun 2025

6/10 Okay

stephanie

Liked: Cleanliness, property conditions & facilities
It was good for what it was. The location is the best feature. The rooms are pretty basic. But it fit the bill and was decently priced.
Stayed 3 nights in Jun 2025

8/10 Good

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was perfect for what we needed. We did find a hair in the drain of shower but that was it, also ice machine wasnt working on our floor. Other than that great location.
Stayed 3 nights in May 2025

6/10 Okay

Thanh Cong

Travelled with family
It’s ok to stay
Stayed 3 nights in May 2025

10/10 Excellent

Alejandro Malanche

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 5 nights in Jun 2025

10/10 Excellent

Naomi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything, quiet and comfortable, reasonable price, friendly staff. The bathroom lack an air vent however, and b/c it was an ADA accessible bathroom, water accumulation on the floor caused a serious mildew odor.
Stayed 4 nights in Jun 2025

8/10 Good

Alexis, FORREST CITY

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 4 nights in Jun 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not very clean, the bathroom smelled constantly, and the ice machine and the elevator were broken.
Stayed 2 nights in Jun 2025

10/10 Excellent

Meliawati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Mikhail was helpfull n kind, room spacious n nice, love the free coffee in the morning n infused water every afternoon , good area too
Stayed 4 nights in May 2025

8/10 Good

Pasqualino

Liked: Cleanliness, amenities
Absolute fantastic location close to Madison Square Garden not far from Times Square plenty of subway trains nearby beautiful flowers everywhere
Stayed 7 nights in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and
Stayed 3 nights in Jun 2025

6/10 Okay

Don Clark

Stayed 7 nights in May 2025

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thoroughly loved the area we were in. All the flowers were just gorgeous! It was very convenient to most of the places we wanted to go.
Stayed 2 nights in May 2025

10/10 Excellent

AMY

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location. Location. Location.. it was exactly what I wanted for our trip
Stayed 4 nights in Jun 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, amenities
Great location for Subway Access.
Stayed 3 nights in May 2025

8/10 Good

Laura

Travelled with family
Liked: Amenities, property conditions & facilities
Close to every thing, comfortable and clean.
Stayed 4 nights in Jun 2025