Sheraton New York Times Square Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton New York Times Square Hotel

Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Bar (on property)
55-inch flat-screen TV with cable channels, TV, pay films
Fitness facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
811 7th Ave, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪29 min drive‬

Room options

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(265 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Traditional Room, 1 King Bed

7.6 out of 10
Good
(156 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(488 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed

7.4 out of 10
Good
(28 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds

7.2 out of 10
Good
(199 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premier Room, 1 King Bed, City View

8.0 out of 10
Very good
(52 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Double Beds, City View

7.4 out of 10
Good
(29 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.6 out of 10
Good
(25 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Sheraton New York Times Square Hotel

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Sheraton New York Times Square Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Hudson Market, a café that serves American cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the local sightseeing and the clean guestrooms
  • Steps from Broadway and 3 minutes on foot from Rockefeller Center
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Hudson Market – This café specialises in American cuisine and only serves breakfast.
Library Bar – This café specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 2600 out of 7094 reviews
Rating 8 - Good. 1563 out of 7094 reviews
Rating 6 - Okay. 1305 out of 7094 reviews
Rating 4 - Poor. 777 out of 7094 reviews
Rating 2 - Terrible. 849 out of 7094 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Chikako

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very old and small, no mini refrigerator. Have to actually go to the mini shop to get the complementary water. Location is the only excellent part for this hotel. It’s not worth the money that I paid for.
Stayed 5 nights in Nov 2025

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!!
Stayed 3 nights in Nov 2025

8/10 Good

Yuliia

Stayed 3 nights in Nov 2025

8/10 Good

Monique

Liked: Cleanliness
Stayed 3 nights in Nov 2025

10/10 Excellent

Consuelo

Stayed 2 nights in Nov 2025

10/10 Excellent

Harvey David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit and this hotel was an excellent choice!
Stayed 5 nights in Nov 2025

2/10 Terrible

Sharon

Stayed 4 nights in Nov 2025

6/10 Okay

Hossam

Travelled with family
Liked: Cleanliness, amenities
Staff
Stayed 1 night in Nov 2025

6/10 Okay

Priscilla

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property is not prepared for a fully booked hotel. Elevators took a while to arrive at each floor and they were understaffed in restaurants for breakfast and dinner.
Stayed 5 nights in Nov 2025

10/10 Excellent

Gina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Didnt see ànu business facilities. Didnt see any free breakfast . The $30 dining credit daily was nice hoever
Stayed 4 nights in Nov 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, amenities
Room was Ok but lobby organization was hopeless. Was far too few reception staff for such a large hotel - always massive lines and the elevator system is crazy with 10+ minute waits to get into one.
Stayed 1 night in Nov 2025

8/10 Good

Graziella

Una Amore Real Que Amal referred the district Parmore M Bhuiyan configure OK wait wait OK
Stayed 2 nights in Nov 2025

2/10 Terrible

Kieren

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely disappointing stay and nowhere near the standard expected of a top hotel. Check-in took over an hour, and on our first day it took 3+ hours just to get a lift to our room. Every lift that arrived was full, and we regularly waited 30 minutes or more just to get inside one. The lifts also felt unsafe – they bounced like a trampoline when people stepped in and the floor was uneven with the lobby, causing guests to trip repeatedly. Because of this chaos, we missed the first quarter of the NBA game we travelled from Australia to see. When we called reception for help, we were told “too bad, you just have to wait.” We were told security would come, but no one showed, and follow-up calls went straight to voicemail. Queues for lifts and reception were out the door daily, and despite raising concerns four times, nothing improved. We were charged $35 per night and given a $35 food voucher, but were never told Starbucks closed early. Each day we were given different closing times, and another day the queue was over 30 people long. When we called to ask, staff rudely told us it was “too bad” if we didn’t use it. At checkout, two staff members confirmed our account would be at $0 and all holds released. Once home, we found an unauthorised charge of $150.89. Only $115.86 has been refunded, and we are still chasing the rest. Overall, the stay was stressful, unsafe, and poorly managed. We will not return and do not recommend this hotel.
Poor check-in service
Poor check-in service
Elevator issues
Elevator issues
Stayed 4 nights in Nov 2025

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very professional
Stayed 7 nights in Nov 2025

2/10 Terrible

Edwin Figueroa

Travelled with partner
Disliked: Amenities, property conditions & facilities
At the conclusion of my stay, I requested to speak with a manager. Unfortunately, although the manager was visible from where I stood, they did not make themselves available. This was disappointing, and I sincerely hope this feedback is shared with both the manager and the appropriate supervisor. On a positive note, the hotel’s location is excellent, and the rooms are reasonably comfortable for the price paid. However, I encountered two significant issues: • Elevator System: The elevators were consistently problematic and created unnecessary frustration throughout my stay. • Incorrect Charge: I was billed for a beverage I did not consume, and the front desk insisted I was responsible for the charge. Combined with the manager’s unwillingness to engage with me, these experiences left me with the impression that guest concerns are not a priority at this property. It feels as though the hotel relies on its location and brand reputation rather than delivering attentive service, efficient operations, and fair treatment. As a result, I have decided to discontinue staying at Marriott properties for my personal travel. I will continue to use Hilton, where I have consistently experienced better service and accountability.
Stayed 5 nights in Nov 2025

10/10 Excellent

Mari, Pittsburg

Liked: Cleanliness, property conditions & facilities
Nice stay
Stayed 3 nights in Nov 2025

10/10 Excellent

Francisco

It was a good hotel
Stayed 5 nights in Nov 2025

8/10 Good

Sean

Stayed 3 nights in Nov 2025

8/10 Good

Eduardo

Stayed 5 nights in Nov 2025

10/10 Excellent

Sharon

Stayed 3 nights in Nov 2025

8/10 Good

Priyanka

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was good play to stay near time square everything is at walking distance
Stayed 2 nights in Nov 2025

10/10 Excellent

Antonio

Stayed 3 nights in Nov 2025

10/10 Excellent

Ivana, Nantucket

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, ideal hotel for a quick stay in NYC.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ramon Gabriel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very disappointed with the additional fee’s that were charged on a nightly basis and the failure of the staff to properly explain them. We were told we had a daily credit to use at the hotel and it was a use it or lose it. What they failed to tell you was there is a daily fee that would otherwise offset that credit. So you end buying meals or drinks to use your credit only to find those were all full charges. We’re already paying good money to stay here for a week no need to try to get a couple more hundred dollars out of me
Stayed 6 nights in Nov 2025

4/10 Poor

austin

Stayed 3 nights in Nov 2025