Sheraton New York Times Square Hotel

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Dates

April 2026

May 2026

Premium bedding, pillow-top beds, in-room safe, desk

55-inch flat-screen TV with cable channels, TV, pay films

Overview
Rooms
Location
Policies

Good

Popular amenities

Pet-friendly
Free Wi-Fi
Restaurant
Air-conditioning
Breakfast available

Explore the area

811 7th Ave, New York, NY, 10019

Place, Broadway
‪1 min walk‬
Place, Rockefeller Center
‪3 min walk‬
Place, Times Square
‪5 min walk‬
Airport, Newark Liberty Intl. Airport (EWR)
‪29 min drive‬

Room options

Traditional Room, 1 Queen Bed

Good

23 sq m
1 bedroom
Sleeps 2
1 Queen Bed

Traditional Room, 1 King Bed

Good

23 sq m
1 bedroom
Sleeps 2
1 King Bed

Traditional Room, 2 Double Beds

Good

23 sq m
1 bedroom
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed

Good

23 sq m
1 bedroom
Sleeps 2
1 King Bed

Superior Room, 2 Double Beds

Good

23 sq m
1 bedroom
Sleeps 4
2 Double Beds

Premier Room, 1 King Bed, City View

Good

City view
23 sq m
1 bedroom
Sleeps 2
1 King Bed

Premier Room, 2 Double Beds, City View

Good

City view
23 sq m
1 bedroom
Sleeps 4
2 Double Beds

Room, 1 King Bed

City view
23 sq m
Sleeps 2
1 King Bed

Room, 2 Double Beds

City view
23 sq m
Sleeps 4
2 Double Beds

Executive Suite, 1 King Bed with Sofa bed

46 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Good

23 sq m
1 bedroom
Sleeps 4
2 Double Beds

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

23 sq m
1 bedroom
Sleeps 4
2 Double Beds

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Very good

23 sq m
1 bedroom
Sleeps 2
1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

23 sq m
1 bedroom
Sleeps 2
1 King Bed

Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

23 sq m
1 bedroom
Sleeps 2
1 Queen Bed

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

23 sq m
1 bedroom
Sleeps 2
1 King Bed

Similar properties

Pet-friendly
Free Wi-Fi
Air-conditioning
Gym

includes taxes & fees

19 Apr - 20 Apr

About this property

Sheraton New York Times Square Hotel

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.

Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Sheraton New York Times Square Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.

Free Wi-Fi in some public areas
Enjoy a bite to eat at Hudson Market, a café that serves American cuisine
Buffet breakfast served daily for a fee
WiFi for a fee
Self-parking available for a fee
Services include dry cleaning/laundry, a concierge and a porter
On-site recreation includes a 24-hour gym
Guests have great things to say about the local sightseeing and the clean guestrooms
Steps from Broadway and Broadway Theatre
Dogs welcome for a fee

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.

Hudson Market – This café specialises in American cuisine and only serves breakfast.

Library Bar – This café specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Starbucks – On-site coffee shop. Open daily.

Property amenities

Internet

Available in all rooms: WiFi (USD 19.95 per day)
Available in some public areas: Free WiFi

Parking and transport

Parking on site (USD 75 per day)
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
A bar/lounge
A coffee shop/cafe
A restaurant
Snack bar/deli

Restaurants on site

Hudson Market
Library Bar
Starbucks

Things to do

24-hour gym
Shopping

Family friendly

Grocery/convenience store
In-room cot
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Wedding services

Business services

33 meeting rooms
Business centre
Conference centre (36,000 square foot of space)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
10 accessible parking spaces
Assistive listening devices
Braille/raised signage
Grab bar in shower
Grab bar near toilet
Hand-held showerhead
Handrails in stairways
Height-adjustable showerhead
Lift
Low-height counter and sink
Low-height door lock
Low-height electrical sockets in bathroom
Low-height view port in door
Phone accessibility kit
Raised toilet seat
Transfer shower
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible bathroom vanity
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-width doorways

1,962 buildings
50 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

55-inch flat-screen TV with premium cable channels
Pay films

Food and drink

Coffee/tea maker

Air conditioning (climate-controlled)
Desk
Desk chair
Energy-saving switches in guestrooms
Heating (climate-controlled)
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: USD 100.00 per accommodation, per stay
Only dogs are allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 35 to 40 per person
Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
Self-parking fee: USD 75 per day
Pet fee: USD 100.00 per accommodation, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square

New York Times Square Sheraton

Sheraton New York City

Sheraton Hotel New York Times Square

Sheraton New York Times Square

Sheraton New York Times Square Hotel

New York City Sheraton

Sheraton Hotel New York

Sheraton New York Times Square

Sheraton New York Hotel & Towers

Sheraton New York Hotel And Towers

Sheraton New York Towers

Sheraton New York Times Square Hotel Hotel

Sheraton New York Times Square Hotel New York

Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

10/10 Excellent

r m

Travelled with family

29 Dec 2025

Liked: Cleanliness, staff & service, amenities

Great location.

Stayed 4 nights in Nov 2025

10/10 Excellent

Josue Enrique

29 Dec 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

MICHELE, BELOIT

29 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Our room was so clean and comfortable! The staff were friendly and helpful- we ate at the Hudson Market and the night bar. We loved the location to Rockefeller Center and Times Square. The elevators were a bit congested and it took some time to get up and down to our room during busy times. But we would stay there again!

Stayed 3 nights in Dec 2025

8/10 Good

Jennifer

Travelled with family

29 Dec 2025

Liked: Cleanliness, property conditions & facilities

Facility is close to Times Square and in a great location unless you drive. This was hard to get to by car due to congestion and also no parking. Long wait time to check in. Otherwise ok. Rooms were clean and comfy

Stayed 1 night in Dec 2025

6/10 Okay

Christopher

29 Dec 2025

Stayed 4 nights in Dec 2025

2/10 Terrible

Monica

Travelled with family

29 Dec 2025

Disliked: Amenities, property conditions & facilities

Staff were rude and not helpful, I reserved a room for my family and we had to stay on different floors than my children. The staff was not accommodating. The refrigerator did not work and the front desk lied about a voucher for drinks and food. We were charged additional charges.

Stayed 4 nights in Nov 2025

10/10 Excellent

Erick David, McAllen

Travelled with family

29 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Maybe the traffic at elevators, but it’s normal

Stayed 2 nights in Dec 2025

6/10 Okay

yomiris, tampa

28 Dec 2025

Disliked: Staff & service

The services is terrible they don’t have any costumer services

Stayed 2 nights in Dec 2025

6/10 Okay

Marsha

28 Dec 2025

Stayed 1 night in Dec 2025

4/10 Poor

Jane, Worcester

Travelled with family

28 Dec 2025

Liked: Cleanliness

Disliked: Amenities

I've used Expedia for a couple of decades now and I feel i need to speak up about this simple overnight stay in a city I know very well. 1. We were given a $35 meal voucher for the onsite restaurant. Only we could never use it bc they were so understaffed making it more than difficult for anyone to be served let alone find a seat. People werent being moved in and out! 2. Elevators weren't working well. Left in plenty of time to walk to a show but arrived 2 mins to bc of the elevator situation. No stairs for guests to use? 3. The check baggage line always had 20 or so guests waiting to check a bag. We didnt even try. We had to bring our luggage to the show! R U kidding me? 4. Parking--what a mess. Guys working hard, believe me. But the wait was intense! The price you, Expedia, showed us online was $85 for our 1 day stay. You know how much they charged me? $173! Holy crap!!!! For 24 hours? They told me it was bc I had an oversized car. I did? Its a 4cly Toyota Rav 4. Same size as a Camry.where waa this written in my paperwork? Why wasnt I told? $644 for one night stay plus $173 to park a car still for 24hrs on property? Worse than Disney World, Expedia! I want restitution! I am a fabulously consistent member. I dont deserve this treatment!

Stayed 1 night in Dec 2025

6/10 Okay

Brittney C

Travelled with family

28 Dec 2025

Liked: Cleanliness, property conditions & facilities

There were major issues with the elevators during our entire stay. It was worse at check in time every day. There are not enough elevators! One day, it took an hour for me to get to my room on the 40th floor. My husband climbed the stairs. We always had to add extra travel time in case the elevators caused a delay. This caused very much frustration with all of the guests, especially since we pay extra for a high floor! The market and restaurant/bar were always overcrowded. The staff always seemed overwhelmed. It definitely seemed that the hotel is not equipped for the amount of guests in the hotel! As for positives, the room was clean and housekeeping staff were very accommodating. Great location and has a subway station outside the hotel.

Stayed 4 nights in Dec 2025

2/10 Terrible

jeremy

Travelled with family, Travelled with family and small children

28 Dec 2025

Disliked: Cleanliness, amenities, property conditions & facilities

After prepaying for a 2 night stay , we stand in line for 45 min , get to the check in desk and they say they have no reservation , after checking with manager I find out they are sending us to another hotel due to the hotel being overbooked. The manager said that they do this all the time , So my wife and my small kids have to walk in a literal Blizzard to the Millennium hotel 10 blocks where they put the overbooked guests , they gave no apologies no credits just bad attitude, when I got to the Millennium hotel they book only for one night so we have to go back to the Sheriton the next day back though the snow… this place is dirty and old , with the worst customer service in the city

Stayed 2 nights in Dec 2025

4/10 Poor

Simon

Travelled with family

28 Dec 2025

Liked: Cleanliness, room comfort

Disliked: Staff & service

Overbooked and didn't have our room with 2 beds. Forced our family of 3 to sleep in a king bed. There was a line at reception of 100ppl all week. Half of their elevators don't work and it was a disaster and large waiting lines to get up and down. I don't recommend this place. Their main restaurant is closed. And their small corner one couldn't keep up.

Stayed 7 nights in Dec 2025

6/10 Okay

Douglas

Travelled with partner

28 Dec 2025

Liked: Cleanliness

Staff were not friendly. Rooms have damages. Check-in time is super late and one has to pay to check-in luggages while waiting for room. One also has to pay for wifi. Shockingly, this was probably one of the worst Sheratons I have been to.

Stayed 3 nights in Dec 2025

8/10 Good

Jesse

28 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Dec 2025

10/10 Excellent

Jose

28 Dec 2025

Liked: Amenities

Amazing time in New York time square for xsmas

Stayed 4 nights in Dec 2025

8/10 Good

Stefani

28 Dec 2025

Stayed 4 nights in Dec 2025

10/10 Excellent

Steve

28 Dec 2025

Stayed 4 nights in Nov 2025

2/10 Terrible

SHANNON, Kenneth City

Travelled with family

28 Dec 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is the worst hotel I have ever stayed in in my life and I’ve stayed in a lot of hotels. We had no hot water for the entire four days we were there. They never offered to move us to a room with hot water. It was freezing in New York City and we had to take cold showers every day. You could not get on the elevators they overbooked that hotel. I will never stay at a hotel that big again ever.

Stayed 3 nights in Dec 2025

8/10 Good

Jessica

Travelled with group

28 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room was small and had no face cloths but it was a place to sleep. The door man was the BEST ever- he was so helpful and always watched out for us and made sure we knew where we were going. The location for us was perfect!

Stayed 3 nights in Dec 2025

2/10 Terrible

Jacqueline

Travelled with family

28 Dec 2025

Disliked: Amenities, property conditions & facilities

Was promoted to check in online via the Sheraton/Marriot App ahead of arrival and received check in confirmation and was interdicted to pick up key Al front desk upon arrival. Check in was at 4pm. Arrived at 7:30 after a long flight and was told the hotel doesn’t have online check in despite my confirmation and informed that they did not have my room available and they would not give me an ETA for when it would be ready of even confirm it would be ready anytime that evening. Was asked to leave and come back. Staff was extremely rude. Will never stay at a Sheraton again.

Stayed 2 nights in Dec 2025

10/10 Excellent

Christina

28 Dec 2025

Stayed 2 nights in Nov 2025

8/10 Good

Lynn, Clinton

Travelled with family

28 Dec 2025

Liked: Staff & service, property conditions & facilities

Only half the elevators were working and the Liberty bar/starbucks was lacking with super long lines. Great location for the price.

Stayed 2 nights in Dec 2025

10/10 Excellent

Cynthia

28 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great location

Stayed 1 night in Dec 2025

6/10 Okay

Jeff

Travelled with partner

28 Dec 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

The location is great, and the view from our window was nice. However, the elevators were very slow, and check-in took nearly an hour. We requested an extra blanket three separate times and never received one. We were also charged a $40-per-night destination fee. We’ve stayed in NYC many times, and unfortunately, this was the worst hotel experience we’ve had. We would probably not stay here again

Stayed 3 nights in Dec 2025

Sheraton New York Times Square Hotel

Choose dates to view prices

Photo gallery for Sheraton New York Times Square Hotel

Reviews

Popular amenities

Explore the area

Room options

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

Traditional Room, 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Traditional Room, 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View

View all photos for Premier Room, 2 Double Beds, City View

Premier Room, 2 Double Beds, City View

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

View all photos for Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

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About this property

Sheraton New York Times Square Hotel

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Sheraton New York Times Square Hotel Reviews

Reviews

Good

7.8/10

7.6/10

7.0/10