See all properties

Sheraton New York Times Square Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton New York Times Square Hotel

Exterior
55-inch flat-screen TV with cable channels, TV, pay films
Bar (on property)
Bar (on property)
Meeting facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
811 7th Ave, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Place, Rockefeller Center
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪21 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(211 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed

7.8 out of 10
Good
(127 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(399 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed

7.2 out of 10
Good
(25 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 2 Double Beds

7.4 out of 10
Good
(164 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Premier Room, 1 King Bed, Non Smoking, City View

8.2 out of 10
Very good
(41 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premier Room, 2 Double Beds, Non Smoking, City View | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Premier Room, 2 Double Beds, Non Smoking, City View

7.6 out of 10
Good
(25 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.4 out of 10
Good
(19 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Premier Room, 2 Double Beds (Ball Drop View) | City view
Millennium Hotel Broadway Times Square
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.9 out of 5, Good, 5,989 reviews
The price is €185
includes taxes & fees
23 Nov - 24 Nov
Millennium Hotel Broadway Times Square

About this property

Sheraton New York Times Square Hotel

Hotel with a restaurant, steps from Broadway
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Sheraton New York Times Square Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Hudson Market, a café that serves American cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Steps from Broadway and 5 minutes on foot from Times Square
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Hudson Market – This café specialises in American cuisine and only serves breakfast.
Library Bar – This café specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 1996 out of 5364 reviews
Rating 8 - Good. 1248 out of 5364 reviews
Rating 6 - Okay. 1002 out of 5364 reviews
Rating 4 - Poor. 550 out of 5364 reviews
Rating 2 - Terrible. 568 out of 5364 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Sally

Stayed 6 nights in Aug 2025

8/10 Good

Raman

Liked: Cleanliness
Location
Stayed 4 nights in Aug 2025

4/10 Poor

James K

Stayed 4 nights in Aug 2025

10/10 Excellent

Nthombizodwa

Liked: Staff & service
The hotel is dilapidated and bathroom was not clean. The bed was comfortable.
Stayed 5 nights in Aug 2025

10/10 Excellent

Letrionne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cleanliness & super friendly staff!
Stayed 2 nights in Aug 2025

6/10 Okay

Angie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Construction at hotel made navigation difficult. You had to walk through the restaurant to get in and out of the building while people were dining. Maze of signs and loops. Still had to pay the resort fee but never found the hotel bar.
Stayed 3 nights in Aug 2025

6/10 Okay

Saif

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Joseph, Sumter

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was poorly maintained, cramped, and the service was poor. In the bathroom theres no lock on the door, theres no fan, and there is no shower door. The lack of a door means water very quickly pools on the floor causing our clothes to get wet. The entry to the shower is a slit to slide in, and as an overweight person, I had to slide in sideways so that I fit. The pooling water also caused rotting or chipping at the bottom of the door, making it ugly, and causing me to question the cleanliness. The air conditioner in the room was inconsistent. It kept resetting itself to 72 degrees, and non-responsive buttons made it difficult to change. This led to a sleepless night since we like the temp at 68. The room was missing the tv remote, and we called to get one. The phone didn't work right; hanging the phone up did not work. I had to figure out how to turn the phone off, rather than just picking it and putting it back on the receiver. It took about 30-45 minutes for them to get it to us, which felt too long. In general, it was just enough of these little issues that added up and really kind of spoiled our stay. Additionally, we visited the lobby bar all three nights we were there. With perfect and exceptional service the first and second night, but the third was awful. The server took 20 minutes to get 2 drinks to us, and then never came back. I would have liked to order another drink or two, but after waiting 30 minutes, we decided to go to bed. They were not busy!
Stayed 3 nights in Aug 2025

10/10 Excellent

Bret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience with a great location. The only issue is a mandatory $35 for each night stayed that can be used at the coffee shop or bar. The coffee shop’s line was over 30 minutes and the bar was outrageously expensive. The $35 fee each day is borderline fraudulent as if you don’t go to the coffee shop or bar you lose your money.
Stayed 3 nights in Aug 2025

2/10 Terrible

Harpal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel has no business staying open to customers while renovating the property at the extent that they are. It was a maze to access the 24th floor, having to take three separate elevators to make my way up. Breakfast was inaccessible. The Starbucks entry was closed and it took a magician to find a way to access Starbucks. This hotel should be closed until renovations are completed.
Stayed 1 night in Aug 2025

8/10 Good

Claudia

Travelled with family
Liked: Staff & service, amenities
Constructions in the hotel. We were not expecting that.
Stayed 4 nights in Aug 2025

8/10 Good

Teruyuki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Convenient location. Hotel is under renovation and the registration location is a bid complicated, and you need to go through the restaurant who only opens in the morning to room elevators. Sheraton has no parking. I heard that the parking garage next to the Sheraton is not related each other.
Stayed 3 nights in Aug 2025

10/10 Excellent

Carlos, W VALLEY CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience and everything was close and easy to get around
Stayed 6 nights in Aug 2025

4/10 Poor

Anshika

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor stay. Poor quality rooms. Moldy bathrooms. Super small and not at all updated. Not what you expect from Sheraton.
Stayed 2 nights in Aug 2025

4/10 Poor

Tam

Liked: Cleanliness, property conditions & facilities
no fridge, no microwave and a tiny tub,toilet dirty,parking ,is far to expensive 95$ a day
Stayed 1 night in Aug 2025

6/10 Okay

Kaitlynn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The construction here was really frustrating. The lack of signage when they changed from one day to a next how to get out of the building or to your rooms. I understand that construction caused a change in route, But the lack of signage was unacceptable. Check-in took too long. Also they advertise a Starbucks but it's run by the hotel and the lines and offerings are not Starbucks quality. No water in rooms. Rooms were rundown. Shower was clogged. Not what I was looking for
Stayed 4 nights in Aug 2025

6/10 Okay

Angela, Saint Louis

Travelled with family
Disliked: Staff & service, amenities
The front desk lady was kind after the man who checked me in was rude and unfriendly
Stayed 3 nights in Aug 2025

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable bed with plenty of space. Lift was not working, but customer service was good.
Stayed 1 night in Aug 2025

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NEEDS CLEANING

Going through a Remodel does not mean you should neglect the operating side of the hotel. It was VERY dirty in common areas. The room was “okay” but could have used more effort in vacuuming as I kept finding pretzels all over the room. Ugh! It is a Non-Smoking Hotel but they failed to enforce it. Halls smell like weed and cigarettes. On Check in day there was a French Fry on front door stairs, 4 days later same French fry had made it to the lobby. This place needs attention. Location: Very convenient near a variety of food places and transportation.
Stayed 3 nights in Aug 2025

6/10 Okay

David

Travelled with group
Liked: Room comfort
Disliked: Cleanliness

Outdated

While it would’ve been nice to know the hotel was under renovations, my review is mainly based off of the fact we found old food in our fridge, the bed was not cleaned when we arrived and the rooms are very VERY outdated.
Stayed 4 nights in Aug 2025

10/10 Excellent

Rosemary

Stayed 1 night in Jul 2025

4/10 Poor

Vincent

Travelled with family
Disliked: Staff & service

Stay Away - Under Construction!

If it were not for the construction I would assume this hotel is decent. I lived the in the NYC area most of my life and know the city well. PRO - location is good and at an E Line subway stop. CONS - Lots. The front entrance is closed and only one small side entrance is available for unloading with little curb length between the door and parking garage entrance. Check in personnel were nice, but the hotel is using a temp lobby on the lower level - the line to check in took over an hour. I was surprised by a $35.00 destination fee counted with a $35.00 voucher for drinks or food. The only problem was the restaurant was closed. We never found the bar - it seems the main lobby level was closed. $6.00 per bag to hold luggage for a few hours. I travel the word for work and regularly spend 300-400 at hotels. Pricing for NYC as fine, but provide the service of a normal hotel at least. I could go on, but I won't. Call the hotel ahead of staying. If the construction is still underway I suggest you select a different location.
Stayed 1 night in Aug 2025

4/10 Poor

luis, Miami

Disliked: Property conditions & facilities
La propiedad está bajo renovación y no lo decía al momento de hacer la reserva. Muy incómodo el acceso a las habitaciones. Anoche no pude dormir porque a las 5 de la mañana llegó seguridad y mantenimiento a la habitación de en frente a desarmar una puerta.
Stayed 2 nights in Aug 2025

2/10 Terrible

MELISSA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025