See all properties

Sheraton New York Times Square Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Sheraton New York Times Square Hotel

Exterior
Bar (on property)
Premium bedding, pillow-top beds, in-room safe, desk
55-inch flat-screen TV with cable channels, TV, pay films
Fitness facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
811 7th Ave, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪29 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(257 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

7.6 out of 10
Good
(152 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(478 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed

7.4 out of 10
Good
(28 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Double Beds

7.2 out of 10
Good
(199 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 1 King Bed, City View

8.0 out of 10
Very good
(50 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, City View

Premier Room, 2 Double Beds, City View | Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 2 Double Beds, City View

7.4 out of 10
Good
(28 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.6 out of 10
Good
(25 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool
Hyatt Grand Central New York
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
4.1 out of 5, Very good, 6,470 reviews
The price is €171
includes taxes & fees
22 Feb - 23 Feb
Hyatt Grand Central New York

About this property

Sheraton New York Times Square Hotel

Hotel with a restaurant, steps from Broadway
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Sheraton New York Times Square Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Hudson Market, a café that serves American cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Steps from Broadway and 3 minutes on foot from Rockefeller Center
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Hudson Market – This café specialises in American cuisine and only serves breakfast.
Library Bar – This café specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 2499 out of 6828 reviews
Rating 8 - Good. 1503 out of 6828 reviews
Rating 6 - Okay. 1264 out of 6828 reviews
Rating 4 - Poor. 745 out of 6828 reviews
Rating 2 - Terrible. 817 out of 6828 reviews

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeancarlos

Liked: Cleanliness, staff & service, property conditions & facilities
yess
Stayed 4 nights in Nov 2025

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
The staff. Especially checking out with Chris
Stayed 2 nights in Nov 2025

6/10 Okay

Shawn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was fine. No food service. They didn't service the room one day.
Stayed 4 nights in Nov 2025

6/10 Okay

jesse

Travelled with partner
Liked: Cleanliness
The room was nice. Some of the staff were rude. I really don’t like the fact that they charge 35 a night to spend money on their store within. Especially since the food isn’t the greatest.
Stayed 2 nights in Nov 2025

6/10 Okay

Nadia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was good. The biggest issue with this hotel is the elevators. Not enough elevators for the amount of people. If you stay at this hotel, build in an extra 20 minutes for the elevators during peak times.
Stayed 3 nights in Nov 2025

2/10 Terrible

Maria C

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience con los elevators. Teníamos Que esperar por varios minutos. Se tardaron muchisimo rato para tenders en recepcion. Me Dijeron que me iban a far un crédito de 75.00 cuando lo reclame no me lo quisieron dar me dijeron Que ya lo avía perdido. Horrible experiencia en ese hotel, no lo recomiendo para nada.
Stayed 3 nights in Nov 2025

2/10 Terrible

Saranna

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Awful experience. Waited 45mins for a simple check in and that was in the Marriott club line
Stayed 1 night in Nov 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities
staff were very courteous and quick to bring clean towels when needed
Stayed 5 nights in Nov 2025

4/10 Poor

Renata, Toronto

Disliked: Cleanliness
The double beds were so small and so high. Hard to get on and off. We said we had 3 people in a room, they gave us 2 double beds that could not fit 2 people. Hot water was not working every morning. Check in line was a 2 hour wait.
Stayed 2 nights in Nov 2025

6/10 Okay

Davidica

Disliked: Staff & service, amenities, property conditions & facilities
This was one of the worst hotel experiences I’ve ever had. When we checked in, the man asked if we wanted to upgrade to the top floor. I was thrilled, even though it was an extra $45/night. What he didn’t mention is that the elevators are not equipped to make stops at the upper level! ONE elevator, out of eight, was shuffling people to floors 30-50. At one point, there were at least 60 people waiting for an elevator. I took photos because it was unbelievable! On Saturday evening around 6pm someone attempted to enter our room, of which the deadbolt was broken, but luckily I’d flipped the safety lock. He opened the door with me yelling that the room was occupied, but when he realized it was locked, he closed it completely and asked if I needed towels. At 6pm? The hotel gave us a $35/ hotel credit daily to use at the coffee shop, gift shop, or on an excursion . We tried to use it at the gift shop to purchase waters, but no good. The TV has minimal channels, which was fine, but not what I expected from a Marriott. The hotel rooms are dated, but even that would have been fine had the elevators worked, well, and everything else. The coffee maker inside the room only worked if I held the cord in place in the back. The phone in the room didn’t work except to call staff services, but that didn’t help as nobody ever showed up to assist with the elevators. The ONLY reason I gave any stars on my review is that the questions are too broad.
Stayed 3 nights in Nov 2025

10/10 Excellent

Virgilio

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Estupendo hotel. Buena ubicación
Stayed 2 nights in Nov 2025

4/10 Poor

Karen

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2025

6/10 Okay

Deborah

Stayed 2 nights in Nov 2025

4/10 Poor

James

Disliked: Cleanliness, amenities, property conditions & facilities
Amenities were lacking Elevators didn’t work much of the time & when they did it was a 10-15 minute wait on our floor for it to come. Water pressure was pitiful in the shower…which had half a door, so hot steamy showers were next to impossible. Faucet at sink leaked terrible. Had a difficult time getting in the front door because of all of the vendors, sellers, and miscellaneous people standing around. Honestly, just a very underwhelming facility and location. I’ve stayed a Super 8’s that were cleaner, more attentive, and had better amenities.
Stayed 3 nights in Nov 2025

4/10 Poor

Nathaniel

Travelled with family
Disliked: Property conditions & facilities
Location was the only redeeming factor… the line to check in took almost an hour on a Friday evening, and most of the elevators were broken so it takes forever to go up to the room and come back down. There is also a mandatory $35 fee collected for us to spend on restaurants/grab and go every day and that also has long lines…
Stayed 2 nights in Nov 2025

6/10 Okay

Luigi

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Positives: great location, clean room, friendly staff (especially the cleaning crew) Negatives: front desk severely understaffed. 4pm check-in had a line up nearly to the door, and I noticed this trend every day of my stay. Elevators, despite being numerous, were woefully slow, we had to budget at least 10-15 minutes every time we planned to leave the hotel, and the elevators were always fully packed with people at all times. Not fun.
Stayed 3 nights in Nov 2025

10/10 Excellent

Arturo Cabrera

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, very helpful. Rooms are cleaned everyday, very comfortable. Would definitely be staying again when visiting the city.
Stayed 3 nights in Nov 2025

6/10 Okay

Vivian

Disliked: Property conditions & facilities
The elevators were a nightmare waiting to come down was 30-45 minute wait. I have never witnessed anything like it. Very frustrating
Stayed 3 nights in Nov 2025

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Bed was very comfortable. Room did not have a refrigerator or microwave, very disappointing. Had minor fixes in the room needed. We chose the wrong day because there were long lines for checkin and baggage hold and breakfast. They might have had a computer system breakdown. They charged us $6 per bag to hold the for 6 hours! I have never had that happen! But the hotel was in a great place in the city! And the breakfast buffet was delicious.
Stayed 2 nights in Nov 2025

6/10 Okay

THOMAS

Travelled with family
Liked: Cleanliness
There were water leaks in the bathroom. The lobby needs updating. The destination fee was complicated. There’s a $6 baggage storage fee per piece per day.
Stayed 2 nights in Nov 2025

2/10 Terrible

Scott

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The absolutely terrible elevator system clouded our entire stay. Worst ever experienced in over 50yrs of hotel stay. Elevator crowds stacked up 100+ people. Those that have stayed here before say "it's normal" for this Sheraton. Don't stay here if you want a less that 45min we to go up and 20min to go down.
Stayed 1 night in Nov 2025

10/10 Excellent

Farah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, just the double beds were smaller than I thought they’d be but other than that. 5/5 just one night one of the security spoke to us rudely because he thought we wasn’t staying there. Might be racially biased but we move on I guess
Stayed 5 nights in Nov 2025

2/10 Terrible

Dana

Business traveller
Disliked: Staff & service, amenities
We waited in a long line for about 1 h to get checked in . The furniture was outdated and there was no minibar. In order to take the elevator up and down we had to wait about 20 minutes .We had included our breakfast when we booked . But when we went to get breakfast, each day they gave us a 65$ bill and asked us to sign and put our name and room number. The overloaded our bill with destination fees and in the end we payed over 400$ per night.
Stayed 2 nights in Nov 2025

4/10 Poor

katrina

Liked: Cleanliness, amenities, property conditions & facilities
Didn't feel welcome and too loud through hallways and outside. Couldn't sleep.
Stayed 4 nights in Nov 2025

8/10 Good

Jason Wayne

Stayed 3 nights in Nov 2025