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Sheraton New York Times Square Hotel

4.0 star property

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Exterior
55-inch flat-screen TV with cable channels, TV, pay films
Bar (on property)
Fitness facility
Premium bedding, pillow-top beds, in-room safe, desk

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
811 7th Ave, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(273 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

7.6 out of 10
Good
(163 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(514 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed

7.4 out of 10
Good
(29 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Double Beds

7.2 out of 10
Good
(212 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 1 King Bed, City View

7.8 out of 10
Good
(55 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, City View

Premier Room, 2 Double Beds, City View | Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 2 Double Beds, City View

7.4 out of 10
Good
(34 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.6 out of 10
Good
(26 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Sheraton New York Times Square Hotel

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Sheraton New York Times Square Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Hudson Market, a café that serves American cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the local sightseeing and the clean guestrooms
  • Steps from Broadway and Broadway Theatre
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Hudson Market – This café specialises in American cuisine and only serves breakfast.
Library Bar – This café specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 2773 out of 7443 reviews
Rating 8 - Good. 1629 out of 7443 reviews
Rating 6 - Okay. 1355 out of 7443 reviews
Rating 4 - Poor. 801 out of 7443 reviews
Rating 2 - Terrible. 885 out of 7443 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We waited in line to check in at the Sheraton for almost an hour and still weren’t close to the front of the line. No idea why the line was so long, and there were only a couple staff checking people in. Had to leave so we could get to the Broadway show on time. Had to check in bags at the hotel because we didn’t have a room and couldn’t take them to the show, and the hotel charged us $6 a bag.
Stayed 1 night in Jan 2026

6/10 Okay

Heather

Stayed 2 nights in Jan 2026

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Long lines to check in. Rude staff. Hotel in poor shape. Stayed at this hotel many times over the past 20 years. It has significantly declined. A shame.
Stayed 1 night in Jan 2026

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Nice hotel, great location but the elevator situation is like the gates of hell.
Stayed 1 night in Dec 2025

8/10 Good

Amer

Stayed 4 nights in Oct 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

2/10 Terrible

Monica, Beavercreek

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was too small. The heat did not work it was blowing out cool air. The water pressure in the shower was horrible. It was so much trash on the right side of hotel. The hotel was overcrowded!!!
Stayed 3 nights in Dec 2025

8/10 Good

matt

Liked: Staff & service
Overall good location. Room was small and dated. Elevators were always busy. Friendly staff
Stayed 7 nights in Dec 2025

8/10 Good

Victor

Stayed 7 nights in Dec 2025

2/10 Terrible

Cameron

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Long lines, horrible elevator system, extremely small rooms, no hot water, poor service, not friendly
Stayed 4 nights in Dec 2025

2/10 Terrible

VIMAL D

Travelled with family
3-plus hours check-in line in the lobby.
Stayed 2 nights in Jan 2026

6/10 Okay

Tiana

Stayed 3 nights in Dec 2025

4/10 Poor

Salil

Travelled with family
Disliked: Staff & service, amenities
Booked through hotels.com, was told the price is "all-inclusive" and that *no other* charges will be applied. At checkin, front-desk promptly handed me a doc saying they will be applying $35 "destination charge" per day. Go figure. A particular front-desk lady (forgot to take note her name down) was especially rude even by NYC standards. When I approached her with a question/request, her response was dismissive, her tone condescending and her overall attitude projected an utter lack of hospitality. Imagine, this is the front desk! Two other front-desk folks (Alex, Beth) were nice. The hotel is dated, the rooms have peeling paint/wallpaper, the plumbing had issues. They offer free credits per day to use in the in-house starbucks to offset the destination fees. That starbucks sells expired chips and is always out-of-stock for anything worth buying. You basically pay for to location, and sign up for an utterly disappointing experience in return.
Stayed 7 nights in Dec 2025

2/10 Terrible

Colleen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Check in took hours. (Waited in line 3 times for an hour each). Was given incorrect information by front desk agent, then treated poorly and called a liar about it by the manager who walked away mid conversation without any resolution. The concierge also mocked my concerns about trying to check in. Had to wait an hour to check in our luggage while we waited a full 8 hours to actually get into our room. Have never been treated so poorly overall. Room was dated, and in need of repair. (Holes in wall, beat-up furniture). Mini fridge had someone’s left overs in it when we arrived, and some disgusting dirty shoe insert in one of the drawers in the room. Would NEVER return or recommend this hotel!
Stayed 1 night in Jan 2026

2/10 Terrible

Tamara

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Absolutely worst stay if my life. Not ready for the crowd. Waited hours to check in. Have never experienced anything like it. Made us let yo dinner and our show. Parking garage was a disaster; bag check disaster - they did not have enough staff and everything took way too long. Terrible experience. Ruined our trip.
Stayed 1 night in Jan 2026

2/10 Terrible

Nina

Stayed 1 night in Dec 2025

6/10 Okay

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was in good condition. Elevators definitely could not keep up with demand. Staff was attentive but not able to add my Mariott Bonvoy number since room was not booked under my husband’s name , yet it was a surprise for him so I couldn’t book under his name. Location and proximity to Broadway and all other things NYC was great.
Stayed 1 night in Dec 2025

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
We had no complaints about our stay. However I do see what people were saying about the long check in line and the elevators. We got there at 930 am on New Years Eve and were able to check right in. On New Year’s Day the check in line was out of control. When we returned about 930 pm New Year’s Day the elevators were packed and only a few working.. would still go back again and stay at the same place. New York City in Time Square you have to be prepared for a lot of people and a few lines to wait in.
Stayed 2 nights in Dec 2025

10/10 Excellent

Damian G

Liked: Cleanliness, staff & service, property conditions & facilities
Very good attention
Stayed 1 night in Dec 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and very nice staff
Stayed 6 nights in Dec 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Dec 2025

2/10 Terrible

Monica, Beavercreek

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The heat did not work in the room. The hotel room was way too small for 2 people. The room was outdated. Staff was friendly in the restaurant
Stayed 3 nights in Dec 2025

10/10 Excellent

Shelby

Stayed 4 nights in Dec 2025

4/10 Poor

Jennifer

Disliked: Property conditions & facilities
The evelators were not working and there were huge line ups to wait for them. Very inconvenient. No free wifi in the room which I think is a downfall of this hotel. No free leaving your bags before check in and after check out. I never been to a hotel that charges for keeping bags. The room had mold in the corners.
Stayed 2 nights in Dec 2025