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Sheraton New York Times Square Hotel

4.0 star property

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Photo gallery for Sheraton New York Times Square Hotel

Exterior
Bar (on property)
Bar (on property)
Meeting facility
55-inch flat-screen TV with cable channels, TV, pay films

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
811 7th Ave, New York, NY, 10019
  • Place, Broadway Theatre
    ‪1 min walk‬
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪21 min drive‬

Room options

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(227 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

7.8 out of 10
Good
(135 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(415 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed

7.2 out of 10
Good
(26 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Double Beds

7.2 out of 10
Good
(175 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, City View

Premier Room, 1 King Bed, City View | Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 1 King Bed, City View

8.2 out of 10
Very good
(43 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, City View

Premier Room, 2 Double Beds, City View | Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 2 Double Beds, City View

7.6 out of 10
Good
(25 reviews)
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

City view

Room, 1 King Bed

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.4 out of 10
Good
(19 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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Premium bedding, down duvets, pillow-top beds, in-room safe
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  • Pet-friendly
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  • Restaurant
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4.1 out of 5, Very good, 3,710 reviews
The price is €183
includes taxes & fees
4 Jan - 5 Jan 2026
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About this property

Sheraton New York Times Square Hotel

Hotel with a restaurant, steps from Broadway
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Sheraton New York Times Square Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Hudson Market, a café that serves American cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Broadway and 5 minutes on foot from Times Square
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Hudson Market – This café specialises in American cuisine and only serves breakfast.
Library Bar – This café specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Reviews

Sheraton New York Times Square Hotel Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 2169 out of 5813 reviews
Rating 8 - Good. 1326 out of 5813 reviews
Rating 6 - Okay. 1091 out of 5813 reviews
Rating 4 - Poor. 597 out of 5813 reviews
Rating 2 - Terrible. 630 out of 5813 reviews

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Aug 2025

4/10 Poor

Morgan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Sahrish, Palm Springs

Travelled with family, Travelled with group
Disliked: Staff & service
Property is under construction, they are very under staff took us 2 hours 30 mins in line to check in, never we had experienced such a long wait to check in at any hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Alex

Stayed 2 nights in Aug 2025

4/10 Poor

ashok

Disliked: Staff & service, property conditions & facilities
Terrible
Stayed 2 nights in Sep 2025

8/10 Good

Keith

Travelled with group
Liked: Cleanliness
Great location and good rates, reception and lines to get food in restaurant and cafe were too long.
Stayed 3 nights in Aug 2025

6/10 Okay

Selina

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hotel Construction made the stay challenging. Also, privacy blinds were broken most if the stay (9 nights). The carpet in the room was torn, the chair cushions were sunken, and the beds were too high. In addition the hot water faucet leaked on the countertop. A bug was seen crawling on the wall, and most of the TV functions did not work.
Stayed 8 nights in Aug 2025

2/10 Terrible

Guilene

Travelled with family
Disliked: Staff & service, amenities
The worst Sheraton I have ever stayed at. They over booked people. Not enough rooms and dirty rooms. Everyone was complaining. We didn't get our room keys until midnight. This is a 1st at hotel not 4. Don't waste your money.
Stayed 2 nights in Aug 2025

8/10 Good

alicia

Travelled with family
Liked: Cleanliness, staff & service
Excellent location
Stayed 3 nights in Aug 2025

8/10 Good

Donald

Stayed 1 night in Aug 2025

4/10 Poor

Mikayla

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Billing was an issue and getting ahold of anyone to address the issue was difficult.
Stayed 4 nights in Aug 2025

10/10 Excellent

Andrey

Stayed 8 nights in Aug 2025

10/10 Excellent

Alexandros

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a solid option when you are looking to travel to NYC. It was clean and comfortable however the shower was really small and uncomfortable. Do not use their parking!!! I ended up paying $90 per day. Find another parking in that area.
Stayed 4 nights in Aug 2025

8/10 Good

Suresh

Stayed 4 nights in Aug 2025

2/10 Terrible

Lauren

Stayed 3 nights in Aug 2025

2/10 Terrible

Abbie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible customer service!!

Wouldn’t normally write a bad review, however I feel this hotel needs to be avoided! They are currently going through renovations, which, is great for them! I’m sure it will look great once finished as the hotel is very dated. My problem wasn’t so much with the massive inconvenience walking round the whole hotel to get to such a short distance, it was with the service of the staff! The staff were so rude, especially the bar, waiting staff. We ended up staying in another hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

jose antonio, gaffney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Amarish

Liked: Cleanliness, amenities
Location
Stayed 2 nights in Aug 2025

4/10 Poor

AJ

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Property under renovation, hotel bathroom was dirty and old
Stayed 1 night in Aug 2025

10/10 Excellent

Ruby

Stayed 2 nights in Aug 2025

2/10 Terrible

Angel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely leave reviews, but this hotel experience was so frustrating I feel I have to. If I could give zero stars, I would. When my husband and I arrived, we discovered the hotel was under major construction — something never disclosed when booking. Dust was everywhere, and the front desk had been moved to the lower level. At 2 p.m., the line for check-in was already long with only two staff working. After a 15-minute wait, the receptionist said no rooms were ready (understandable since we were early) but promised one within 20–30 minutes and that they’d call. We chose to leave our bags and go explore, only to be charged $6 per item — even for backpacks. I’ve stayed at Hilton, Hyatt, and others, and never been charged luggage fees as a paying guest. When we returned at 4 p.m., no call had come, phones weren’t answered, and the line was worse. After waiting nearly an hour, we were told again no room was ready. Returning at 11 p.m., the line was still long, and staff ignored us until a large airline crew arrived and were helped immediately. We finally got a key, only to find a tiny, outdated room. On top of that, there’s a $35 daily fee you can “use” for food, but with $8 water bottles and long café lines, it’s worthless. Overall: poor disclosure, understaffed, endless waits, hidden fees, and subpar rooms. Easily one of my worst hotel stays — I would never return or recommend it.
Stayed 3 nights in Aug 2025

6/10 Okay

duong

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Carol

Travelled with family
Liked: Amenities
Hotel undergoing renovation. The normal elevators were shut down. Family member got stuck in the elevator for 15 minutes because we were using the elevator used by housekeeping. Other than that, we had a great stay and room was clean and nice.
Stayed 2 nights in Aug 2025

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities
We arrived during lobby renovations not aware of, so this seemed a bit chaotic with drop sheets and construction noise and workers everywhere, desk staff working off temporary tables. After our 4 night stay, the lobby was re-assembled and it looked fabulous. Was unaware of additional $40. per night 'destination fee', but they gave a daily $35 credit to use in their lobby starbucks and restaurants. The rooms need some renos, and the elevators are a challenge to navigate BUT we loved the proximity to Times Square, Central Park and walkable to many attractions. Even the Big Bus stops were close by! Really in the heart of it all!
Sheraton Times Square
Skyline from the water of Circle Cruise
The lady
iconic Radio City
Stayed 4 nights in Aug 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This weekend at the Sheraton was the worst experience. First off hotel was under renovations, and we weren’t notified about this. The hotel made us use employee elevators that where not in the best conditions for guests to use. It was full off towels/ and essentials to stock up rooms, and mini fridges inside the elevator. Our friends had to stay in our room which made a total of 8 ppl because the line wrapped around the hotel, with only two people at the check in desk because according to employees, people called out, our friends didn’t get to the room until midnight which made it an inconvenience for us, we had to miss out on excursions and lost on $ because of this, when they finally got there room, they only had one bed available when they requested two for 4 ppl. The next day we had to wait again because they were going to switch their room, so they had to checkout and check in again, at this point the hotel wrapped around still. There was no staff for room service. Tv didn’t work. And staff was very rude and unprofessional. When they finally got elevators working, they closed off the employee ones and we were never told the others where functioning now, so we literally walked around the hotel for 30 mins trying to find an elevator. This was our first time visiting NY and staying at the Sheraton and it was truly one we will remember and not for a good reason. The Sheraton is one of our top options when are traveling anywhere we have never had a problem like this.
Stayed 4 nights in Aug 2025