Sheraton New York Times Square Hotel

4.0 star property

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Photo gallery for Sheraton New York Times Square Hotel

Exterior
Fitness facility
Premium bedding, pillow-top beds, in-room safe, desk
55-inch flat-screen TV with cable channels, TV, pay films
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
811 7th Ave, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪5 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪29 min drive‬

Room options

Traditional Room, 1 Queen Bed

7.8 out of 10
Good
(273 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Traditional Room, 1 King Bed

7.6 out of 10
Good
(163 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Double Beds

7.4 out of 10
Good
(516 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed

7.4 out of 10
Good
(29 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Double Beds

7.4 out of 10
Good
(213 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Premier Room, 1 King Bed, City View

7.8 out of 10
Good
(55 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Double Beds, City View

7.4 out of 10
Good
(34 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 King Bed with Sofa bed

  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

7.8 out of 10
Good
(27 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 Queen Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Sheraton New York Times Square Hotel

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Sheraton New York Times Square Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Hudson Market, a café that serves American cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the local sightseeing and the clean guestrooms
  • Steps from Broadway and Broadway Theatre
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Hudson Market – This café specialises in American cuisine and only serves breakfast.
Library Bar – This café specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar
  • Starbucks

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1,962 buildings
  • 50 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 2780 out of 7460 reviews
Rating 8 - Good. 1632 out of 7460 reviews
Rating 6 - Okay. 1358 out of 7460 reviews
Rating 4 - Poor. 801 out of 7460 reviews
Rating 2 - Terrible. 889 out of 7460 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan

Stayed 1 night in Dec 2025

4/10 Poor

Eva

Disliked: Cleanliness
Stayed 3 nights in Jan 2026

6/10 Okay

Manuel

Travelled with partner
Liked: Cleanliness, amenities
The elevator at this location had issues our entire stay pretty disappointing!
Stayed 2 nights in Jan 2026

10/10 Excellent

Larry D

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice staff
Stayed 4 nights in Jan 2026

4/10 Poor

LUCERO

Stayed 5 nights in Dec 2025

8/10 Good

Merlyn De la cardidad

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice and pleasant, the rooms are good and clean, and they are cleaned every day. I liked it quite a bit, but their elevator system is terrible. There are long lines to get on the elevator, and if too many people get in, it doesn't work and can even get stuck, which we witnessed happening. As constructive criticism, I think they should improve that, as well as the fact that you have to pay to eat breakfast at their restaurant.
Stayed 4 nights in Jan 2026

10/10 Excellent

Lilybeth, Aguada

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I had a wonderful time, the room as clean. The only bad thing was the check in and long line! It took me about one hour to reach the counter. There should be a line for people with special needs.
Stayed 4 nights in Jan 2026

8/10 Good

Victor

Travelled with family and small children
Liked: Cleanliness, amenities
Elevators not working properly, gym equipment had issues at times.
Stayed 5 nights in Dec 2025

6/10 Okay

Jannerys

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was overcrowded and customer service was not up to part. Milly at front dest was the best she saved the customer experience. Hotel outdated.
Stayed 3 nights in Jan 2026

8/10 Good

Sylvia Santos

Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint was the long line for check in.
Stayed 3 nights in Jan 2026

10/10 Excellent

ernest

Stayed 2 nights in Jan 2026

6/10 Okay

Mark

Great location with subway station right outside the front entrance. If you stay here plan to have lots of patients. Be prepared to wait hours for check in. You can check your bag for a small feet and check in around midnight to skip the line. Also the wait for the elevators is also very frustrating. We ended up using stairs instead of waiting 10 min + every time.
Stayed 2 nights in Jan 2026

2/10 Terrible

laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Took 6 hours to get room and when did room so small for 4 people ask for upgrade said no. Room wasn’t clean right hair on restroom wall shower l, stains on sheets and housekeeper didn’t take trash out. Elevator move slow. Charge 35 per person attraction fee didn’t use any or credits and didn’t get refunded. Customer service at desk rude.
Stayed 4 nights in Jan 2026

6/10 Okay

Liubov

Stayed 4 nights in Jan 2026

8/10 Good

Diem H, Mesa

Stayed 3 nights in Jan 2026

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2025

10/10 Excellent

Anthony

Liked: Cleanliness
Stayed 4 nights in Dec 2025

2/10 Terrible

Ann Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
I realize that this is a busy time of year for the location and so in knowing this, the hotel should be better equipped to handle check ins for guests and having rooms available. I waited in line over two hours to check into the hotel, only to find out the room's weren't yet available. I then had to wait 8 hours to get a room - only to find out the room was still not available, so I was given another room, where the room key didn't work, to then have to get yet another room which was gross. There was what looked like a blood stain on the comforter, the wallpaper was peeling off the walls, it was just overall gross. In addition to that, the elevators barely worked (only so many were in service) and you had to wait in a very long line each time you needed to ask the front desk any question - even a quick question like asking where the gift shop was. I've stayed at this hotel before and the experience was not like this in the past - over a similar time period. Overall, won't be coming back to this hotel again. Learned my lesson the hard way.
Stayed 2 nights in Jan 2026

8/10 Good

Jason Aaron

Stayed 4 nights in Dec 2025

2/10 Terrible

Nadia

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Our stay at the Sheraton New York Times Square was extremely disappointing and stressful, especially as we were traveling with children. We arrived late, expecting a smooth check-in, but our room was not ready. We ended up waiting until 1:30 a.m. before the hotel could finally provide us with two separate rooms because there were no rooms available with two beds, which we had reserved. As a family, we were forced to split up and sleep in two different rooms on different floors, which was very inconvenient and unacceptable, particularly with kids after a long day of travel. To make matters worse, the rooms were not properly cleaned. The sheets were dirty and had blood stains on them, and we have photos as proof. This is completely unacceptable and raises serious concerns about hygiene and housekeeping standards.
Stayed 4 nights in Dec 2025

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service
Yes
Stayed 3 nights in Jan 2026

6/10 Okay

Sanyukta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was crowded due to the holiday season. Expected better prepardeness from a name brand chain like Sheraton for the holiday rush. The staff was overwhelmed all the time and evidently ‘doing their job’. Guests were there on vacation. There should have been some empathy from the staff in their interactions. Supremely disappointing
Stayed 3 nights in Dec 2025

10/10 Excellent

IRYNA

Stayed 3 nights in Jan 2026

2/10 Terrible

Pedro

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We had a terrible experience during the check in time. We got to the hotel at noon, check in was not until 4 which is understandable. The hotel had a luggage room, which was not complementary we had to pay $6 per luggage. At 4 pm check in process started the line was extremely long and they only had 4 staff working on check in. Stood in line for 30 mins and did not move. Decided to go eat and come back to give time for the line to go down. We came back and still stood in line for almost 4 hours. By the time we checked in it was already 1:30 am. We lost a whole night of sleep because the hotel was understaff. Totally unacceptable, when we asked about the night we lost, because we checked in on the 2nd and not the first, the manager did not answer, just told the employee to print our portfolio and put it on her desk. We never received an answer from anyone at the hotel. All that ruin our whole intinerary, since we couldn’t rest the night before. It was incredible to be in a hotel as big as the Sheraton in the heart of NYC during a high season working with only 4 employees and by 10 pm there were only 2 staff doun check in. People that were able to check in early still were waiting around 10pm because there room were not clean and ready for them.
Stayed 3 nights in Jan 2026

10/10 Excellent

Rosa, Fort Worth

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms
Stayed 2 nights in Oct 2025