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Comfort Suites Airport

2.5 star property

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Photo gallery for Comfort Suites Airport

Lobby
Exterior
Indoor pool
Lobby
Free daily buffet breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
12570 Jefferson Ave, Newport News, VA, 23602
  • Patrick Henry Mall
    ‪2 min drive‬
  • Christopher Newport University
    ‪9 min drive‬
  • Fort Eustis
    ‪10 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪40 min drive‬

Room options

View all photos for Room, Multiple Beds, Accessible, Non Smoking

Room, Multiple Beds, Accessible, Non Smoking | Bathroom | Combined shower/bathtub, hair dryer, slippers, towels

Room, Multiple Beds, Accessible, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Suite, Multiple Beds, Non Smoking | In-room safe, individually decorated, individually furnished, desk

Suite, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(75 reviews)
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(14 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Microwave

Suite, 1 King Bed, Non Smoking, Microwave | In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking, Microwave

9.2 out of 10
Wonderful
(13 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(87 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Comfort Suites Airport

Beach hotel with indoor pool
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre or a picnic area.
Comfort Suites Airport offers 104 accommodations with DVD players and a safe. This individually decorated and furnished accommodation has separate sitting areas and includes double sofa beds. 37-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, slippers and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Comfort Suites Airport. During your stay, you'll be within walking distance of Mary Immaculate Hospital. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 9 minutes by car from Fort Eustis and 9 minutes from Christopher Newport University
Comfort Suites Airport offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. The business-friendly Comfort Suites Airport also features a vending machine, a picnic area, and complimentary newspapers in the lobby. Self parking is free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:30 AM.
Comfort Suites Airport has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:30 AM
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Suites Airport
Comfort Suites Airport Motel Newport News
Comfort Suites Airport Newport News
Comfort Suites Airport Hotel Newport News
Comfort Suites Airport Hotel
Comfort Suites Airport Newport News
Comfort Suites Airport Hotel Newport News

Reviews

Comfort Suites Airport Reviews

8.8

Excellent

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 598 out of 1007 reviews
Rating 8 - Good. 265 out of 1007 reviews
Rating 6 - Okay. 70 out of 1007 reviews
Rating 4 - Poor. 35 out of 1007 reviews
Rating 2 - Terrible. 39 out of 1007 reviews

Reviews

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the stay, from the front desk and breakfast area staff, to the cleanliness of the room was awesome.
Stayed 1 night in Jun 2025

10/10 Excellent

latoya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, in a great location, had great amenities/shopping and the staff was very professional!
Stayed 2 nights in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except for one thing. I cannot tell you why, but the rug in the room was damp. It could've been anything, but it felt damp as I walked across
Stayed 2 nights in Jun 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Jill Michelle

Stayed 2 nights in Jun 2025

10/10 Excellent

Kelichia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!!
Stayed 2 nights in May 2025

4/10 Poor

Kenneth

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was clean but the service was poor. The exercise room was terrible and old. The pool was broken and not usable. The breakfast ended to early.
Stayed 3 nights in Jun 2025

8/10 Good

CHERIE, ESTERO

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in May 2025

6/10 Okay

Alexandrovitch, Winston-Salem

Liked: Cleanliness
Comfortable bed!
Stayed 2 nights in May 2025

10/10 Excellent

John

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
.
Stayed 1 night in May 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities
The indoor pool was not heated during our stay. The receptionist was very friendly and welcoming even when several guests were checking in at the same time and taking several phone calls.
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Disappointed

Pool was freezing cold so my son was very disappointed! Gave up time with his friends at an outdoor pool because we thought the indoor pool would be heated as it stated on description …
Stayed 2 nights in May 2025

10/10 Excellent

Michael, Glendale

Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were incredibly friendly and helpful. There was a problem with the room keys not working.
Stayed 2 nights in Mar 2025

10/10 Excellent

THERESA

Stayed 3 nights in May 2025

10/10 Excellent

Carisa

Stayed 2 nights in Feb 2025

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going thru life right now & walking into comfort suites, Amy at the front desk smile was so bright. Welcoming was so warming & heart felt, I immediately forgot what I was going thru. She’s a true gem! I enjoyed my stay from beginning to end. I enjoyed seeing her bright smile everyday! Thank you for your hospitality Amy! I appreciate you!! :)) SN: Amy needs a raise & a vacation!! :) <33
Stayed 1 night in May 2025

8/10 Good

Kristen

Stayed 2 nights in May 2025

8/10 Good

Tracey

Friendly staff convenient to restaurants and 15min from Busch Gardens,
Stayed 2 nights in May 2025

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted to say the lady at the front desk is awesome this is the second time i have stayed and each time see was very nice and caring.. way to go on the customer service dont change for noone we need more people in this world like u .. ur smile lights up the room
Stayed 2 nights in May 2025

2/10 Terrible

sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Trip

I had a reservation at this location because I was scheduled to attend a funeral the next day. Unfortunately, my flight was canceled. I was instructed to forward the airline cancellation email to the hotel manager, which I did. I also contacted everyone involved. I informed them that there were no other flights from my city that night or the following day. The manager requested proof of cancellation. I forwarded the email to two different accounts I received. When I called to discuss the refund, the manager did not answer. I have left my phone number at this location to be called back. I did not receive a call. I am hoping that this matter can be resolved.
Stayed 2 nights in May 2025

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

Ishmael

Travelled with family, Travelled with family and small children
Liked: Amenities
A little disappointed experience. I booked a room through a third party for six people and we ended up with a room with 2 queen beds with NO sofa bed. I reached out to the lady at the front desk about the room being booked for six people and she informed me that all their two queen room accommodate 6 people. I was like really? Three people on a queen size bed? Anyway, besides the bad experience to begin our stay, we noticed mold in the bathroom and could not get the room to keep cool. Somehow, the AC runs like 3-5 mins intervals. Breakfast was good.
Stayed 1 night in May 2025

10/10 Excellent

Dayton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025