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Quality Inn

2.5 star property

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Photo gallery for Quality Inn

Standard Room, 2 Double Beds | Tempur-Pedic beds, in-room safe, desk, laptop workspace
Standard Room, 1 King Bed with Sofa bed, Jetted Tub | Tempur-Pedic beds, in-room safe, desk, laptop workspace
Reception
Exterior
Food court

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
551 S Transit St, Lockport, NY, 14094
  • Place, Four Seasons Players
    ‪1 min drive‬
  • Place, Erie Canal Discovery Center
    ‪2 min drive‬
  • Place, Lockport Caves
    ‪2 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪33 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Accessible

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Jetted Tub

Standard Room, 1 King Bed with Sofa bed, Jetted Tub | Tempur-Pedic beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed, Jetted Tub

7.6 out of 10
Good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Tempur-Pedic beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.2 out of 10
Good
(27 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

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The price is €86
includes taxes & fees
30 Apr - 1 May
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About this property

Quality Inn

Along with a fitness centre, this smoke-free hotel has a business centre and a 24-hour front desk. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include express check-out, free newspapers and a TV in a common area.
Quality Inn offers 50 accommodations with a safe and coffee/tea makers. Beds feature Tempur-Pedic mattresses. 40-inch LED televisions come with digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn. During your stay, you'll be within walking distance of Four Seasons Players. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Just a 2-minute drive from Big Bridge and a few minutes from Flight of Five Locks
  • Dogs welcome for a fee
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is served daily. A fitness centre, a vending machine, and complimentary newspapers in the lobby are also featured at the business-friendly Quality Inn. Free self parking is available.

This Lockport hotel is smoke free.

Guests are served a free buffet breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LED TV with digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Comfort Inn Hotel Lockport
Comfort Inn Lockport
Lockport Comfort Inn
Quality Inn Lockport
Quality Lockport
Quality Inn Hotel
Quality Inn Lockport
Quality Inn Hotel Lockport

Quality Inn Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 167 out of 655 reviews
Rating 8 - Good. 196 out of 655 reviews
Rating 6 - Okay. 125 out of 655 reviews
Rating 4 - Poor. 85 out of 655 reviews
Rating 2 - Terrible. 82 out of 655 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Rosemary

Travelled with partner
Disliked: Staff & service, amenities
Parking was okay. Staff friendly but not attentive to a complaint of sink not draining properly. Had to chase down staff to obtain fresh towels after five days. Trash not emptied. When asked to have trash emptied,we were told to secure the bag(s) and place it in the hall! Breakfast options adequate and fresh. Would not recommend for families.
Stayed 7 nights in Jan 2026

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Yes
Stayed 2 nights in Jan 2026

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, amenities
They didn't even have the heat on.
Stayed 1 night in Dec 2025

8/10 Good

Jared

Stayed 1 night in Dec 2025

4/10 Poor

Eric

Disliked: Staff & service
Hi
Stayed 2 nights in Nov 2025

4/10 Poor

Barbara

Disliked: Amenities, property conditions & facilities
I have never been in a hotel that did not have carpeting in the room. I did not bring slippers, so walking on the bare floor was uncomfortable. The bed mattress was super soft and the multiple pillows had no support even when doubled up. Very unpleasant room.
Stayed 1 night in Oct 2025

6/10 Okay

Marianne

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a large field behind the hotel to walk . It wasn't lighted.
Stayed 2 nights in Oct 2025

2/10 Terrible

cheruku

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I never experienced this terrible experience, room was very dirty.
Stayed 1 night in Oct 2025

6/10 Okay

Delilah

Stayed 2 nights in Aug 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing I didn’t like the breakfast …
Stayed 1 night in Sep 2025

6/10 Okay

Rachel

Travelled with group
Liked: Staff & service, property conditions & facilities
Decent room, a little rough around the edges. Staff was friendly. You definitely get what you pay for
Stayed 2 nights in Sep 2025

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Shakonwaretsi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The location of the hotel is what matters the most since my family lives nearby. The staff has been friendly each time we stay. I like that we do not get disturbed by cleaning or other guests. It’s not fancy, but the beds are comfortable.
Stayed 2 nights in Sep 2025

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
No elevator, TV & bedside lamp did not work, mattresses sagged, curtains were not designed to be closed to block out light, door keycards did not work well, shower curtail would not stay closed because it was installed improperly, and breakfast juices were watered down. Price paid was way too high for condition of property. This motel tarnishes Quality Inn's good name.
Stayed 3 nights in Sep 2025

6/10 Okay

Kyle

Stayed 3 nights in Sep 2025

10/10 Excellent

Natalia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good service. I got a disable room and quite close to the lobby and couldn’t really sleep the last night due to some noise. Other than that it was great!
Stayed 3 nights in Sep 2025

10/10 Excellent

Luz

Travelled with family
They didn’t clean the room
Stayed 2 nights in Aug 2025

4/10 Poor

Jair

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom fan was so noisy, the breakfast was so poor, not even a fruit in their selection.
Stayed 1 night in Aug 2025

10/10 Excellent

Elliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great host!!! Manager Harry gave us good recommendations for places to visit. Friendly and good accommodating staff. Thank you for having us. Highly recommended for friends and family.
Stayed 2 nights in Aug 2025

10/10 Excellent

Kenda

Stayed 1 night in Aug 2025

2/10 Terrible

Pawankumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Whe
Stayed 2 nights in Aug 2025

8/10 Good

Shakonwarétsi

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent place, close to everything
Stayed 2 nights in Aug 2025

8/10 Good

Larry

Travelled with family
Liked: Amenities
Bed mattress was bad
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

It was an okay stay

Bed was comfortable, toilets flushed, shower was hot and the AC worked. Staff was friendly and always available to assist. Sheets had stains. Need to remove the old stained chairs and lampshades from the bedrooms! There were no protein options for breakfast, mainly carbs, so no options for diabetics. The hotel is in need of maintenance. Our room had a very old pocket door for bathroom that was broken and would not completely shut. The window lock was broken in my moms room so the first floor window was open to outside with no screen (we got it to lock using a knife). Drapery is old, ripped and stained. First thing you see when you walk into the lobby is a 10Ft dead tree. Not all rooms have privacy locks on the door. Very poor lighting in the rooms. Mini fridge worked, but there was food left in it from a previous guest. They were unable to accommodate my mom with a room near the rest of the family, she was on the opposite end of hotel down a long smelly hallway (with a broken window lock), we ended up having her stay with another family member.
Stayed 1 night in Jul 2025

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