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Lion Quays Hotel & Spa

4.0 star property
VIP Access

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Photo gallery for Lion Quays Hotel & Spa

Indoor pool
Business centre
Exterior
Garden
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

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Moreton, Oswestry, England, SY11 3EN
  • Place, Lion Quays Spa
    ‪3 min walk‬
  • Place, Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Place, Chirk Castle
    ‪10 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
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Room options

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Executive Double Room, Canal View

8.4 out of 10
Very good
(8 reviews)
  • 20 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(25 reviews)
  • 20 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite, Canal View

Luxury Suite, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Luxury Suite, Canal View

  • 30 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

Deluxe Twin Room, 1 Bedroom, Balcony, Garden View | In-room safe, individually decorated, desk, iron/ironing board

Deluxe Twin Room, 1 Bedroom, Balcony, Garden View

  • Sleeps 2
  • 1 Single Bed

Twin Room

  • Sleeps 2

Double Room

  • Sleeps 2

Luxury Suite With Canal View

  • Sleeps 2

Executive Room with Canal View 1 Double bed

  • Sleeps 2

Suite

  • Sleeps 2

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About this property

Lion Quays Hotel & Spa

Riverfront hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and outdoor tennis courts are on-site.
Lion Quays Hotel & Spa offers 82 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Lion Quays Hotel & Spa. During your stay, you're just a quick walk from Lion Quays Spa. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Modern European cuisine while dining at The Waterside
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with aromatherapy, hydrotherapy or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
  • Steps from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct
Lion Quays Hotel & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A health club, a sauna, and a terrace are also featured at the business-friendly Lion Quays Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Oswestry hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
The Waterside – This restaurant specialises in Modern European cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Nicos Brasserie – This brasserie specialises in Fusion cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Cafe Ash – On-site café. Open daily.
Late-night fare is available from 24-hour room service.

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 381 out of 912 reviews
Rating 8 - Good. 268 out of 912 reviews
Rating 6 - Okay. 137 out of 912 reviews
Rating 4 - Poor. 80 out of 912 reviews
Rating 2 - Terrible. 46 out of 912 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

4/10 Poor

debbie

Travelled with group
Disliked: Amenities, property conditions & facilities
Had a spa weekend and dinner booked. There was a whole host of issues with our stay. - started the day at the spa where we were all booked in for treatments. 2 out of the 4 of us didn’t get the treatment we’d booked. - after the treatments we wanted to use the pool and other facilities but the doors to the steam room and sauna were broken so couldn’t use them. - After the spa we went into the spa cafe. No one else was in the cafe, but the service was incredibly slow just for the 4 of us. Then my friend asked for a glass of water, and was told NO with no further explanation. - We then went to check in. We had booked the hotel well in advance, and had made a request that our two rooms we’d booked were close to each other. When we checked in, we were on different floors. There was a broken mirror in the bathroom. -Went for dinner to find that the ‘kitchen was having some problems’ and that there were only 2 main dishes available from the whole menu. Was advised that it wasn’t likely to be sorted, so when we asked should we find somewhere else to eat, was told that we probably should. So we left the hotel and went somewhere else for dinner. - Went back to the hotel and couldn't sleep as the rooms were so warm. There looked to be an AC unit, but it wouldn’t work. The rooms were also very noisy. Overall, we found the staff to be fairly unhelpful, and inexperienced. And the hotel was dated and in need of some TLC.
Stayed 1 night in Jun 2025

4/10 Poor

Chris

Disliked: Staff & service, property conditions & facilities

Not the best - dated decor and casual servcie

Hotel was tired . Fells more like a pub with a hotel annexe . Room ok but bathroom absolutely minscule and potrallly dangerous as door knowns in to morrow or anyone wh is in there . restart smielled of fish [ or the cooking ] Dark . Tvales sticky [ even after having been wiped ] Food was ok but serve very crucial and sloppy /
Stayed 1 night in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loverly Night Treat

What a beautiful hotel, in a surprising location, very well maintained, in a great setting.
Stayed 1 night in Jun 2025

4/10 Poor

Daniel

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The gym had some excellent equipment and the pool and spa looked good (I did not use the pool or spa). The bar had a good selection of drinks and the restaurant had good menu options. However, my room and the general condition of the hotel fell significantly below my expectations for a spa hotel (considering the rating on Expedia). The accommodation was very dated and in urgent need of refurbishment. The bathroom was very small, there was barely any space to open/close the bathroom door.
Stayed 2 nights in Jun 2025

8/10 Good

Milda

Liked: Amenities
Stayed 1 night in Jun 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Stayed 1 night in Jun 2025

4/10 Poor

Georgie

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needed updating massively, window wouldn’t open, tv wouldn’t work and uncomfortable bed
Stayed 1 night in Apr 2025

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the room we stayed in, good space , bathroom was great big bath with TV, good shower aswell, bed comfortable, view over canal was nice, had breakfast lovely, spa was a 2 min walk, garden was nice, overall excellent
Stayed 1 night in Jun 2025

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for only a brief trip but was very enjoyable
Stayed 1 night in Jun 2025

4/10 Poor

Duncan

Business traveller
Disliked: Cleanliness
Second visit and this time the room was quite a disappointment, very small and run down probably due to being the last room available. Half of the spa was also out of order.
Stayed 1 night in Jun 2025

8/10 Good

Gemma

Liked: Staff & service, room comfort
Overall we enjoyed our stay. The spa facilities were fantastic however when we arrived we were informed it was open till 10pm. We assumed this was for the whole of the weekend stay however when we went on the 2nd day they were closing. The breakfast was amazing couldn't fault anything. The room was an executive room. It was comfortable but required refreshing as paint was stained. We would return
Stayed 2 nights in Jun 2025

10/10 Excellent

Andrew

Liked: Staff & service, room comfort

Excellent

The hotel all staff are amazing the food was excellent and so was the breakfast. The spa was great but the hotel it's self is looking tiered definitely needs a lick of paint especially the bedrooms. Thanks for the staff putting a chocolate muffin in the room for my wife's birthday
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Liked: Cleanliness, room comfort
We enjoyed it tremendously
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Stayed 1 night in May 2025

8/10 Good

Ashley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, room comfort
We were really happy with our stay.
Stayed 2 nights in Jun 2025

4/10 Poor

Paul

Disliked: Amenities, property conditions & facilities
This hotel advertises as a luxury hotel with a spa. The hotel reception was uninviting and nothing like a luxury hotel. The first receptionist was polite but took some time to find our key and book us in. She didn't know a lot about the hotel. No concierge service or help with luggage. Weekend reception staff not friendly. We booked a suite and were booked into the Cariad Suite. When we walked in there was a stale damp smell, not a clean fresh smell that you would expect for a room at almost £300 per night. The room had a nice layout but that was it. It was cleanish but the couch in the sitting area looked as though several people had been sitting on it. The juliette balcony was filthy, the bed linen was clean but the cushions and throw smelt dirty. The floor was clean. The toilet was ok but smelt a bit. The big glass mirror was broken on three edges. Bath was nice. His and Her sinks were nice but nowhere to put toiletries. Back in the main room and bed area it was tired with cracks and marks in decor. The restaurant had lovely staff particularly the young waitress who greeted us but the food was not pleasant, it wasn't cheap so we assumed it would be good quality but it wasn't. We went for lunch and had booked dinner but cancelled dinner because lunch was so awful. Also a lot of the chairs were tired looking and sunk down when you sat on them. Not a spa hotel either just access to one up the road!
Cracked glass in bathroom (same on 3 corners)
Dirty shower head
Loose panel by window
Hole in wall
Stayed 2 nights in Jun 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness
Nice and friendly, staff was very helpful.
Stayed 1 night in Jun 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Sharon

Hotel and staff is lovely. Spa is amazing! Only thing it’s getting a bit dated now. Rooms need a lick of paint and new tiles in the bathrooms. Other than that just lovely. Thank you! Just one thing would also make the outside area better - heated outside patio. Would be nice to sit out around such a lovely place
Stayed 1 night in Jun 2025

6/10 Okay

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Duncan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place, only complaint was being shuffled in a corner near the till for food
Stayed 1 night in Jun 2025

10/10 Excellent

Bavnit

Stayed 1 night in Jun 2025