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Lion Quays Hotel & Spa

4.0 star property
VIP Access

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Photo gallery for Lion Quays Hotel & Spa

Indoor pool
Couples treatment room(s), sauna, hot tub, steam room
Lounge
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

Explore the area

Map
Moreton, Oswestry, England, SY11 3EN
  • Lion Quays Spa
    ‪3 min walk‬
  • Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Chirk Castle
    ‪10 min drive‬
  • Liverpool (LPL-John Lennon)
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Room options

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View | 1 bedroom, in-room safe, individually decorated, desk

Executive Double Room, Canal View

  • River view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, in-room safe, individually decorated, desk

Standard Twin Room

  • Resort view
  • 20 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, in-room safe, individually decorated, desk

Standard Double Room

  • Resort view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite, Canal View

Luxury Suite, Canal View | 1 bedroom, in-room safe, individually decorated, desk

Luxury Suite, Canal View

  • River view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

Twin Room

  • Sleeps 2
  • 2 Single Beds

Double Room

  • Sleeps 2
  • 1 Double Bed

Suite

  • Sleeps 2
  • 1 Double Bed

Executive Room with Canal View 1 Double bed

  • Sleeps 2
  • 1 Double Bed

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About this property

Lion Quays Hotel & Spa

Riverfront hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and outdoor tennis courts are on-site.
Lion Quays Hotel & Spa offers 82 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Lion Quays Hotel & Spa. During your stay, you're just a quick walk from Lion Quays Spa. Enjoy features like free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Modern European cuisine while dining at The Waterside
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with body wraps, hot stone massages or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
  • Steps from Lion Quays Spa and a 2-minute drive from Pontcysyllte Aquaduct
Lion Quays Hotel & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A health club, a sauna, and a terrace are also featured at the business-friendly Lion Quays Hotel & Spa. Self parking is free.

Smoking is allowed in designated areas at this 4-star Oswestry hotel.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
The Waterside – This restaurant specialises in Modern European cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Nicos Brasserie – This brasserie specialises in Fusion cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Cafe Ash – On-site café. Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, Polish, Slovak, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Ash
  • Nicos Brasserie
  • The Waterside

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:30 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 339 out of 803 reviews
Rating 8 - Good. 235 out of 803 reviews
Rating 6 - Okay. 117 out of 803 reviews
Rating 4 - Poor. 72 out of 803 reviews
Rating 2 - Terrible. 40 out of 803 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gwinz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful with excellent customer service and room had lovely views and came with a balcony !
Stayed 1 night in Mar 2025

8/10 Good

Manon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Christopher

Stayed 2 nights in Feb 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Comfortable room, Very good breakfast
Stayed 1 night in Mar 2025

10/10 Excellent

Ziada

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very accommodating, respectful. It really made our stay more enjoyable
Stayed 2 nights in Feb 2025

8/10 Good

Gemma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy stay

I've stayed here before and after a second trip I feel I can make a fair assessment. The room was fairly newly decorated, neutral, comfy and clean. Walls very thin though TV was great, you can screen mirror from your phone or tablet which made our movie night. Bathroom was dated and shower desperately needs updating along with improved water pressure. Ladies we need a movable shower head don't we? Fan didn't work with no bathroom window which isn't ideal (room 302). The showers in the club room were far better pressure wise so we used those, sadly the water went off for an hour during our stay, no idea if it was coincidence or something that happens regularly. Room service food was of a good standard, was a little cold by the time it reached us, but they can't work miracles. It was super tasty. Pool was very clean and so were the ladies changing areas. They are in the process of updating lockers, good timing as they are all fairly useless and don't lock. The pool offers family times which is great, however there's no 'shallow end' and actually nowhere for kids to use apart from the lane swimming with everyone else. We ended up playing by the steps. If your child is too old to be held in the water but not old enough to swim I wouldn't come here. My son (8) swims well so we were ok. Breakfast wasn't included in our deal so we didn't use the Waterside, it was lovely last time I stayed. Staff were all friendly, polite and professional. Would I come back? Yes, on a deal.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Heledd

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Jo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Need to resolve the water issue.

I booked this hotel for a belated valentine's treat for my partner and I only booked this place because of the spa facilities. I booked treatments in. We got to the spa (leisure centre) the water wasn't working the lockers didn't work. I got a shower back in the room the hot water went off in our room no hot water the day after either. I spoke with a number of people who said it's a common occurrence with the water as there is no main feed which is not good if your advertising it as a spa
Stayed 1 night in Feb 2025

10/10 Excellent

Michelle

Stayed 1 night in Feb 2025

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Samuel

Stayed 5 nights in Feb 2025

4/10 Poor

Laura

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First room - no main light, shower trickled, no heating, road noise so couldn’t sleep as well as waking up cold as sheets thin and no blankets. Moved to another room which was better however alot smaller, shower tiles disgustingly dirty, marks on walls and curtains, doors water damaged. Just not the quality I was expecting and was very disappointed. Would not return.
Stayed 2 nights in Feb 2025

8/10 Good

Chris

Stayed 2 nights in Jan 2025

10/10 Excellent

Megan

Stayed 1 night in Feb 2025

8/10 Good

Jason

Stayed 4 nights in Feb 2025

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another Great Stay

I have stayed at Lion Quays on a number of occasions. It is always a pleasure to be there. A comfortable night and breakfast is always first class. Add to this the use of the spa and you have yourself a wonderful bargain
Stayed 1 night in Feb 2025

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and beautiful place
Stayed 1 night in Feb 2025

8/10 Good

Radoslaw

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities
N/A
Stayed 1 night in Feb 2025

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro's - location, rooms were spacious, very clean, all staff very polite. Con's - jacuzzi and steam out of order I would definitely stay here again
Stayed 2 nights in Jan 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, lovely staff.

The stay was great, staff are excellent. The room was lovely and clean, slight down was the walls were marked but everything that could be cleaned was spotless. I marked down as on our last morning there was no hot water, this was due to their boiler breaking down so not a fault of the hotel, the reception apologised and said that we were welcome to use the showers in the spa! But unfortunately it was freezing outside and it's a bit of a walk to the spa so a cold wash had to do!! Will stay there again without any qualms!!
Stayed 2 nights in Jan 2025

6/10 Okay

michael

Liked: Staff & service
Stayed 2 nights in Jan 2025