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The Old Custom House

4.0 star property

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Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Coffee shop
Property entrance
Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
South Quay, Padstow, England, PL28 8BL
  • Place, Padstow Harbour
    ‪2 min walk‬
  • Place, Trevone Bay Beach
    ‪4 min drive‬
  • Place, Harlyn Bay Beach
    ‪6 min drive‬
  • Airport, Newquay (NQY-Newquay Cornwall)
    ‪23 min drive‬

Room options

View all photos for Double Room

Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

9.0 out of 10
Wonderful
(12 reviews)
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Signature Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Apartment

  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

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includes taxes & fees
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About this property

The Old Custom House

Inn in Padstow with coffee shop/cafe and restaurant
Along with a restaurant, this smoke-free inn has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a hair salon.
The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The Old Custom House's great location gets high marks from our customers. During your stay, you're just a quick walk from Padstow Harbour. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy seafood while dining at The Old Custom House
  • Guests have great things to say about the helpful staff and the location
  • Steps from Padstow Harbour and Padstow Museum
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 4-star Padstow inn is smoke free.

The Old Custom House – This restaurant specialises in seafood and serves lunch and dinner. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

This property is closed from 2 January 2026 to 1 July 2026 (dates subject to change).
The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
The front desk at this property is open daily from 7:30 AM - 9:00 PM.
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Reviews

The Old Custom House Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 211 out of 369 reviews
Rating 8 - Good. 105 out of 369 reviews
Rating 6 - Okay. 34 out of 369 reviews
Rating 4 - Poor. 14 out of 369 reviews
Rating 2 - Terrible. 5 out of 369 reviews

Reviews

6/10 Okay

Jane

Not that good. Shower switch to turn shower was hidden behind a desk and none of the night shift staff knew what todo
Stayed 2 nights in Jun 2025

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing (rm14) and we would request again. Housekeeping and reception staff were very pleasant and friendly. However the breakfast service could be improved as 4 guests were served before us on first day and we had to ask to be served. On our second day we weren’t even asked for our breakfast order.
Stayed 2 nights in Jun 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Melville

Travelled with family
Liked: Cleanliness
Old, quaint and charming. Good food, nice rooms, quiet and clean. Highly recommend this place.
Stayed 1 night in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
A long and twisty stairs
Stayed 3 nights in Apr 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good - comfortable room and excellent breakfast
Stayed 1 night in Apr 2025

10/10 Excellent

Heather, Stirling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Old Custom House over Easter weekend. We were able to get into our room early and were pleased with how nicely decorated and well equipped the room was. We also had a lovely view from the two windows over the very pretty harbour. The bed was very comfortable and although quite small, the room was full of character. Staff were friendly and welcoming at the hotel and the lady doing breakfast both mornings we were there was delightful. Breakfast was included in our room rate and was very good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay. Had an upgrade to a beautiful harbour view room. The view was stunning. The room had a huge comfy bed.Staff all very friendly. Lovely pub downstairs & a fantastic breakfast. Would highly recommend staying there. Fabulous.
Stayed 1 night in Apr 2025

10/10 Excellent

Karon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay, for one night, had a steak in the restaurant cooked to perfection the staff were amazing breakfast was amazing, from my phone call in the morning to check out the following morning absolutely five star.
Stayed 1 night in Mar 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Cornish gem

Brilliant location, welcoming and friendly staff, delicious food, lovely room.
Stayed 1 night in Mar 2025

10/10 Excellent

Rick

Travelled with partner
Liked: Amenities
Had a really friendly welcome when we arrived and our room was upgraded too with a surprised bottle of bubbly for our Anniversary.The receptionist and all the staff, particularly Hayden could not do enough for us . The food and table service was excellent too. Cannot fought anything with our stay - will certainly be back as Padstow is our special place to come . Thank you to everyone 😊
Stayed 2 nights in Mar 2025

8/10 Good

Andrea

Stayed 1 night in Mar 2025

10/10 Excellent

Alexandra

Travelled with partner
Great place to stay for the weekend
Stayed 2 nights in Feb 2025

10/10 Excellent

anthony, newport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely for a night away, all you need in one place, room, food, bar!
Stayed 1 night in Feb 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Keelan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service
The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.
Stayed 4 nights in Dec 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024