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Hotel San Carlos - Downtown Convention Center

3.0 star property

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Lobby
Interior
Front of property
Lobby
Room, 2 Double Beds, City View | Desk, blackout curtains, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
202 N Central Ave, Phoenix, AZ, 85004
  • Place, Phoenix Convention Center
    ‪3 min walk‬
  • Place, Mortgage Matchup Center
    ‪7 min walk‬
  • Place, Chase Field
    ‪8 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪9 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 2 Double Beds, City View

7.8 out of 10
Good
(24 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 Queen Bed

7.8 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, City View

Room, 1 Queen Bed, City View | Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 Queen Bed, City View

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel San Carlos - Downtown Convention Center

A restaurant, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, conference space, a 24-hour front desk and gift shops/newsstands are on-site.
Hotel San Carlos - Downtown Convention Center offers 129 air-conditioned accommodations with coffee/tea makers and a hairdryer. LED televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel San Carlos - Downtown Convention Center. During your stay, you're just a quick walk from Mortgage Matchup Center. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute walk from Phoenix Convention Center and 7 minutes on foot from Mortgage Matchup Center
There's a restaurant on site. Public spaces have free WiFi. A 24-hour business centre and 2 meeting rooms are available. Event space at this hotel measures 1302 square feet (121 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hotel San Carlos - Downtown Convention Center.

This 3-star Phoenix hotel is smoke free.

Hotel San Carlos - Downtown Convention Center has a restaurant on site.
Centrico – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 20 per day)

Food and drink

  • A restaurant

Restaurants on site

  • Centrico

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,302 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 7 floors
  • Built in 1928
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The property charges 1.85 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 9 January 2023 to 31 December 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.
The following facilities are closed on Wednesday, Thursday, Friday, Saturday and Sunday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 20 per day
  • Credit card charges are subject to a surcharge of 1.85 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel San Carlos Convention Center
Hotel San Carlos Downtown Convention Center
San Carlos Convention Center
San Carlos Downtown Convention Center
Hotel San Carlos Downtown Convention Center Phoenix
San Carlos Downtown Convention Center Phoenix
Carlos Convention Center
Hotel San Carlos - Downtown Convention Center Hotel
Hotel San Carlos - Downtown Convention Center Phoenix
Hotel San Carlos - Downtown Convention Center Hotel Phoenix

Hotel San Carlos - Downtown Convention Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 414 out of 1024 reviews
Rating 8 - Good. 247 out of 1024 reviews
Rating 6 - Okay. 161 out of 1024 reviews
Rating 4 - Poor. 113 out of 1024 reviews
Rating 2 - Terrible. 89 out of 1024 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Taylor

Stayed 1 night in Nov 2025

4/10 Poor

Joshua

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was friendly and the price was cheap given the area. Just not much to say about it. We needed a place within walking distance from the conference center and this was the only place available under $1000. The rooms and furniture are quite outdated and the bed was not great. Its also in Pheonix. Very hot. I searched for a thermostat in my rooms and could not locate it. I asked the front desk and they said there are not individual thermostats in each room, just one for the entire hotel. A brisk 75 degrees at any given time. Also, waited on the shower to heat up for about 20 minutes before trying the cold side. They must have installed the hot and cold water backwards because the cold side heated up immediately. Moved to the Hilton next door as soon as a room opened. If you're looking for a cheap place to sleep after a night on the town, may be a decent option. Don't stay for multiple nights.
Stayed 3 nights in Nov 2025

2/10 Terrible

Anmol

Terrible. Due to worse weather conditions in Flagstaff/Sedona, my sister and I suffered an accident. I called them to cancel due to medical emergencies and they outrightly denied. Moreover, I saw the reviews on Google. They are terrible. The lady at the reception told me "Well you booked via 3rd party (Expedia) and not via us, so we can't refund". Expedia denied to refund as well. I would never chose this Hotel and Expedia for booking as both of them are so insensitive to even the medical emergencies!
Stayed 1 night in Nov 2025

4/10 Poor

leandria

Travelled with partner
Disliked: Amenities, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

8/10 Good

LeAndrue

Liked: Cleanliness, property conditions & facilities
Easy check in. Simple room. Great location.
Stayed 1 night in Nov 2025

10/10 Excellent

Gordon, Scottsdale

Liked: Cleanliness, amenities, property conditions & facilities
Full of character. Great area.
Stayed 1 night in Nov 2025

2/10 Terrible

April

Travelled with family
Disliked: Staff & service, room comfort
The walls were paper thin and so it was impossible to sleep. You heard everything. The peep hole on our door had a tissue stuffed in it to cover the whole. And the staff kept my ID which derailed my plans for the eveningz
Stayed 1 night in Nov 2025

8/10 Good

Will Hinton

Business traveller
Liked: Cleanliness, staff & service
Easy, safe 10-15 walk to the Convention Center. This is an older hotel that can use a little touch-up paint in the halls, but the rooms are clean and nice. The only complaint about the facility is the WiFi, which was unusable most of the time for me. There is no on-site parking, which they tell you in advance; just be prepared to walk around the block to park in a multi-story garage. No problems with the garage.
Stayed 3 nights in Nov 2025

2/10 Terrible

Fred

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Does not meet the standard requirements of modern Hotel facility. No refridgerator or microwave in the room. Hotel does not provide a guaranty for safety and security of one's belongings while in the hotel. Noisy, etc
Stayed 6 nights in Nov 2025

10/10 Excellent

Daniel

Disliked: Cleanliness
Please consider renovating the facility — it is in a good location. On the second floor, there is a wall with the “ghost post” decoration. It personally scared me a lot, so I kindly request that it be removed. I understand it may be part of the hotel’s concept, but I did not know that until I arrived. If it is part of the marketing theme, please include it on the website so guests know what to expect.
Stayed 3 nights in Nov 2025

8/10 Good

Shyam

Location is great. Fronk desk is friendly. Room was clean.
Stayed 4 nights in Oct 2025

4/10 Poor

Roberto

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
To loud I can hear cars and my next door neighbors
Stayed 1 night in Nov 2025

8/10 Good

Christopher

Business traveller
Liked: Amenities
Rooms need updating
Stayed 1 night in Nov 2025

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful historic hotel. Walls are thin and can hear your neighbors. No fault of management, just old building structure. Wouldn’t deter me from staying there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Elena

Liked: Cleanliness, amenities, property conditions & facilities
Clean vintage style rooms!
Stayed 1 night in Nov 2025

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Everything was beautiful and the food was amazing. Ill for sure go back again
Stayed 1 night in Nov 2025

8/10 Good

Marie

Business traveller
Liked: Cleanliness, property conditions & facilities
The room was good. Staff were OK.
Stayed 1 night in Nov 2025

10/10 Excellent

Diana

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable stay! Definitely will stay there again on my next trip!
Stayed 1 night in Nov 2025

2/10 Terrible

Dharam

Disliked: Cleanliness, amenities, property conditions & facilities
The functioning of shower is unpredictable. Even whe setting is cold, it is giving very hot water. When try to adjust, no change to temp. On the furst day, the tap for shower was broken. The furniture was broken and cracked. It is historic hotel. If you want to go back 50 years, this is perfect for you.
Stayed 3 nights in Nov 2025

6/10 Okay

Stacy

Stayed 2 nights in Nov 2025

8/10 Good

Cameron

Stayed 1 night in Nov 2025

4/10 Poor

Brent

Travelled with family
Disliked: Amenities, property conditions & facilities
Pretty much no AC it’s from the whole building so it’s very warm in the rooms and that’s in November. One tiny vent for the AC to come out of. Ceiling fan doesn’t do much and it was super hot and cramped. I can’t imagine the temperature in summer. Beds also not comfortable at all and pillows like rocks. Very small rooms and historic downstairs is cool but the rooms are just super old. The location is about the only thing going for this hotel.
Stayed 3 nights in Nov 2025

8/10 Good

Melissa

Stayed 1 night in Nov 2025

6/10 Okay

Richard

Liked: Staff & service
Stayed 5 nights in Nov 2025

6/10 Okay

Timothy A

I knew it was a historic hotel when I booked...just didn't realize how historic it was. Only relatively
Stayed 2 nights in Nov 2025