10/10 Excellent
Anne-Marie
3 Jan 2026
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my third time staying at Kapok and one of the things I love the most is the breakfast and the ladies that work in the breakfast section... The rooms are fine and the beds are comfy. The Balcony is cool, I like to sit out there though it faces the street. It does seem like it's a bit of an older hotel, but it's fine.
I think one thing is that some of the front desk people could be friendlier. It was my third year I knew I had to wait for a room for early check in, and even longer this year. I just found the young lady to be so stern and not nice. Dealing with post concussion syndrome and a really bad hip, I didn't complain about what was wrong after travelling all night the night before. They are definitely more older/strick west indian at the hotel which is fine. But that can also come with friendly customer service. All the other staff were fine, the Bell Hops the staff when you order food.
Foodwise I did pay extra for a Christmas meal special it came with a salad which was really good, a risotto which was not good and a cheesecake /black cake dessert that was also not very good esp. for the price and the food there is usually so excellent. Any other meal I had was fine, breakfast, the grilled veggies and the chinese food I ordered on my last night.
Anne-Marie
Stayed 5 nights in Dec 2025
