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DoubleTree by Hilton Hotel Portland

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Portland

Indoor pool
Meeting facility
Reception
Lobby
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
363 Maine Mall Rd, South Portland, ME, 04106
  • Place, Maine Mall
    ‪2 min walk‬
  • Place, Thompson's Point
    ‪5 min drive‬
  • Place, State Theatre
    ‪8 min drive‬
  • Airport, Portland, ME (PWM-Portland Intl. Jetport)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Double Beds

8.6 out of 10
Excellent
(150 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed

8.6 out of 10
Excellent
(83 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, blackout curtains

Executive Room, 1 King Bed

8.0 out of 10
Very good
(22 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Double Bed, Accessible, Non Smoking

7.6 out of 10
Good
(13 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Double Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Executive Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Reception
Tru by Hilton Portland Airport Area
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, 1,637 reviews
The price is €70
includes taxes & fees
15 Dec - 16 Dec
Tru by Hilton Portland Airport Area

About this property

DoubleTree by Hilton Hotel Portland

Hotel in South Portland with free airport shuttle and fitness centre
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli and a coffee shop/cafe are on-site.
DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with a safe and complimentary newspapers. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bathrobes and hairdryers. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of DoubleTree by Hilton Hotel Portland's great location. During your stay, you're just a quick walk from Maine Mall. Free WiFi in public areas, free self-parking and a free round-trip airport shuttle are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served weekends for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have good things to say about the accommodation for the comfy beds and overall comfort
  • Steps from Maine Mall and a 3-minute drive from Nonesuch River Golf Club
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
DoubleTree by Hilton Hotel Portland offers its guests an indoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at DoubleTree by Hilton Hotel Portland. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This South Portland hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekends from 7:00 AM and 11:00 AM.
Blue Wave Grille – This restaurant serves breakfast, lunch, dinner and light fare.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekend buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 12.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Blue Wave Grille

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 1973
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 per person
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Guests with pets must sign a waiver upon arrival. The pet's weight must be included in guests' reservation information.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Portland
DoubleTree Hilton Portland
DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
Doubletree By Hilton Portland
DoubleTree by Hilton Hotel Portland Hotel
DoubleTree by Hilton Hotel Portland South Portland
DoubleTree by Hilton Hotel Portland Hotel South Portland

DoubleTree by Hilton Hotel Portland Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 620 out of 1299 reviews
Rating 8 - Good. 292 out of 1299 reviews
Rating 6 - Okay. 172 out of 1299 reviews
Rating 4 - Poor. 107 out of 1299 reviews
Rating 2 - Terrible. 108 out of 1299 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So the hotel is right on a highway and you hear a lot of road noise. The pool was great, the little bar was nice.
Stayed 2 nights in May 2025

8/10 Good

Mari

Stayed 2 nights in Aug 2025

10/10 Excellent

Sharnell

Liked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Christina

Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Kids love the pool. Grateful it's pet friendly. We initially had an issue with our room and the staff quickly and kindly addressed it.
Stayed 1 night in Aug 2025

10/10 Excellent

Manuel

Stayed 1 night in Aug 2025

8/10 Good

Rosalyn

Liked: Cleanliness, staff & service, amenities
The property is a little older, but in good condition. The staff was nice.
Stayed 2 nights in Aug 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Reasonable deal

Centrally placed hotel, convenient to chain restaurants and local breweries. Definitely could use some renovations as some things were worn down (I.e. peeling paint, loose fixtures). We only needed one cleaning service and they didn’t make our bed, just tidy up the room, emptied our trash cans and cleaned the bathroom. Pros: comfortable clean beds, walkable to Starbucks, 11 am check out, spacious rooms, good for a family trip. Cons: definitely could use maintenance work, parking fee (not high compared to the city but unnecessary since parking isn’t scarce), not offered cookies at check in - which I thought to be customary at Double Tree (not a deal breaker, but try a little at least).
Stayed 4 nights in Aug 2025

10/10 Excellent

Steven, Peabody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Business Friendly. It’s nice to have a busy bar in the evenings. With food service. Morning breakfast was worth the extra money.
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jarin

Travelled with pets
Liked: Staff & service
The staff are excellent! Chocolate chip cookies are the highlights!
Stayed 2 nights in Aug 2025

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was filthy.
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Disappointing

Acceptable, but disappointing. The staff was very friendly and helpful. The beds were very comfortable. The airport shuttle was convenient. However, there was no clock in the unit, there was only one wastebasket (under the desk, none in the bathroom), there was hair left in the bath tub. Disappointing!
Stayed 1 night in Aug 2025

6/10 Okay

Lisa

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Nothing special.

Hello. The people that work at the hotel are quite nice. The hotel is old though and could use some updating, especially the bathrooms. But also, the room seemed like it could be cleaned better. It was cold so I turned up the temperature on the thermostat thinking it would turn off the air conditioning, but it turned on the heat and the unit was producing a weird smell like it needed to be cleaned so I turned it off. The breakfast was bland, nothing special at all.
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very close to the airport and had a lot of options for food and gas nearby. Short drive to more touristy spots.
Stayed 1 night in Aug 2025

6/10 Okay

Cassandra

Travelled with group
Liked: Staff & service
Disliked: Cleanliness

Girls Trip

The front desk staff were great. My reservation didn’t include breakfast since I booked through third party but the staff accommodated and gave it to me. The food however was not the best. I ended up taking a few bites and then leaving to go get bk elsewhere. The rooms are nice but don’t receive thorough cleanings. The window still was covered in dust and someone wrote clean me. When I left my room for the day I put the do not disturb sign on the door however housekeeping still came in and gave me new towels but didn’t make up beds or do anything else. Overall, decent hotel and great location.
Stayed 2 nights in Aug 2025

6/10 Okay

Jamie, Corinth

Stayed 1 night in Aug 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Shelby

Travelled with family
Disliked: Cleanliness

Creepy

What a weird hotel. This place looks like they hired an architect who usually designs waste water plants. It's two round towers that look out over a dying mall and an abandoned Cracker Barrel scenic. There's no landscape to see from your tower, just the ugly roof of the middle flat part of the building, and all of the other rooms in the other tower that you can see directly into. But don't worry, you won't have your curtains open anyway since the sun beats directly in and bakes the room to a million degrees and easily overwhelms the gasping outdated AC unit. The awkward round hallways, small elevators, and wedge-shaped rooms mean it's difficult to get your suitcases lugged up and in. But don't worry, you'll have plenty of time to fuss with them as the elevators are barely functional and the room key sensors often don't work on the first try. When you do get into the rooms, you won't want to stay as they're filthy. Someone had very clearly been sick all over ours at some point before us. A cursory wipe down had been accomplished but there were still drips all down the walls and cabinetry. I'm not very worried, though, as it had clearly been long enough between their stay and ours that the shower curtain was able to grow a healthy mold colony. I don't want to talk about the floors. I've already scheduled a hepatitis screening. The redeeming part of our stay was the people. They were so clearly over worked and still friendly and helpful. Do better, management.
Stayed 2 nights in Aug 2025

2/10 Terrible

Rocco

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was a complete letdown and absolutely not worth the money. No complimentary coffee in the lobby, carpet had stains, and the towel hook was literally falling off the wall. When I asked for shaving cream, they handed me a useless little packet that was a joke. The pool area didn’t even have towels available. For the price they charge, the basics should be covered—this place failed across the board.
Stayed 2 nights in Aug 2025

4/10 Poor

George

Disliked: Cleanliness
Blood on my sheets
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unhygienic

We came upon a shower that was filled with the previous guest’s hair all over, which is extremely unhygienic. The carpet was very very dirty. We were lacking towels, shampoo and soap. Even though we had requested some, we came back to the hotel on Sunday night to find that the rooms had not been cleaned and the front desk’s reply was simply: “none of the rooms were made, we were short on staff”.
Stayed 2 nights in Jul 2025

6/10 Okay

Joshua

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Aug 2025