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Holiday Inn Portsmouth by IHG

4.0 star property

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Photo gallery for Holiday Inn Portsmouth by IHG

Fitness facility
Premium bedding, desk, blackout curtains, iron/ironing board
Exterior
Bar (on property)
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

Explore the area

View in a map
Pembroke Road, Portsmouth, England, PO1 2TA
  • Place, Gunwharf Quays
    ‪11 min walk‬
  • Place, Portsmouth Historic Dockyard
    ‪3 min drive‬
  • Place, Portsmouth International Port
    ‪5 min drive‬
  • Airport, Southampton (SOU)
    ‪28 min drive‬

Room options

View all photos for Premium Room, 1 Double Bed with Sofa bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 Double Bed with Sofa bed

8.4 out of 10
Very good
(19 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Accessible

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

7.8 out of 10
Good
(10 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

View all photos for Premium Room

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • 19 sq m
  • Sleeps 2
  • 1 Single Bed OR 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds

8.2 out of 10
Very good
(28 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed

7.4 out of 10
Good
(73 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 Double Bed

8.4 out of 10
Very good
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Sea View

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 Double Bed, Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Sea View (Minifridge)

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 Double Bed, Sea View (Minifridge)

7.0 out of 10
Good
(2 reviews)
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Sea View (Minifridge)

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, Sea View (Minifridge)

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, Sea View

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, Sea View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 2 Single Beds

Similar properties

Front of property – evening/night
Holiday Inn Express Portsmouth - North by IHG
  • Breakfast included
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, 1,004 reviews
The price is €51
includes taxes & fees
16 Nov - 17 Nov
Holiday Inn Express Portsmouth - North by IHG

About this property

Holiday Inn Portsmouth by IHG

Hotel with a full-service spa, near Gunwharf Quays
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Holiday Inn Portsmouth by IHG offers 166 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages and sports massages.
Holiday Inn Portsmouth by IHG's great location gets high marks from our customers. During your stay, you're just a quick walk from Clarence Pier. You'll find features such as free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with deep-tissue massages at the spa
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • 13 minutes by foot from Gunwharf Quays and a 5-minute drive from Portsmouth International Port
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Holiday Inn Portsmouth by IHG offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 9 meeting rooms. Event space at this hotel measures 4919 square feet (457 square metres) and includes a conference centre. A fitness centre, a sauna, and spa services are also featured at the business-friendly Holiday Inn Portsmouth by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Portsmouth hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.
On-site venue – This restaurant specialises in Fusion cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (4,919 square foot of space)

Outdoors

  • Pool loungers

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 16.95 per person
  • Self-parking fee: GBP 5 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Portsmouth
Holiday Inn Portsmouth
Portsmouth Holiday Inn
Holiday Inn Express Portsmouth - Gunwharf Quays Hotel Portsmouth
Holiday Inn Portsmouth Hotel
Holiday Inn Portsmouth Hotel Portsmouth
Holiday Inn Portsmouth
Portsmouth By Ihg Portsmouth
Holiday Inn Portsmouth by IHG Hotel
Holiday Inn Portsmouth an IHG Hotel
Holiday Inn Portsmouth by IHG Portsmouth
Holiday Inn Portsmouth by IHG Hotel Portsmouth

Holiday Inn Portsmouth by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 388 out of 1003 reviews
Rating 8 - Good. 368 out of 1003 reviews
Rating 6 - Okay. 152 out of 1003 reviews
Rating 4 - Poor. 48 out of 1003 reviews
Rating 2 - Terrible. 47 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights and the room was superb. They also grant our request of extra bed. And the air conditioning was working well. Facilities (esp the pool) and food were excellent.
Stayed 2 nights in Aug 2025

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Good location for walking to the shopping centre or Southsea. Car park wasn't big enough, but you can hire a permit to park nearby. Friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

enda

Stayed 1 night in Jul 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Staff were amazing and attentive. Had food from in the bar and breakfast both very good. Requested connecting room and that’s what we got. Rooms on the small side and compact but everything you need except no fridge. Great location.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

Not on par with Holiday Inn

Handicapped room not requested. Lack of furniture, no counter space anywhere especially bathroom. Furniture dirty, carpets stained.
Stayed 2 nights in Jul 2025

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with helpful staff

The gentleman who checked me in was very polite and helpful. My room was quiet, clean and spacious, and overall I was very pleased with my stay. The only downside was the toiletries, which were vegetable fragrances like 'Parsley Stalk' and 'Broccoli', and weren't really to my taste. It would have been nice to be able to get sweet snacks in the bar like cookes or small cakes to go with tea or coffee.
Stayed 1 night in Jul 2025

6/10 Okay

E

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This place desperately needs money spending on it. Broken lamp stand, toilet roll holder falling out of the wall and generally in poor condition. The staff in the restaurant were clueless and the food was cheap deep fried rubbish. Massively overpriced !!!
Stayed 1 night in Jul 2025

6/10 Okay

Monica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Kila

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

No air conditioning

There was a VERY long line to check in and the staff seemed overwhelmed. The staff member that checked us in gave no greeting but was very quick to get our key, she did not mention that the room’s a/c was not functioning and that a fan would be provided. We met another couple in the lift that explained all air conditioning was broken on our floor. It was brutally hot in the room. The fan did not come close to producing a level of comfort . We only had 1 night stay- thankfully. After we checked out and were in the shuttle, we found out that some of the rooms were given a discount for the inconvenience. We were not offered that. I guess we needed to be more aggressive in complaining.
Stayed 1 night in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal base to explore Southsea and the historic dockyard. Breakfast was really good, but the coffee and the queue for it was disappointing.
Stayed 1 night in Jul 2025

10/10 Excellent

RICHARD

Liked: Amenities
Convenien
Stayed 1 night in Jul 2025

10/10 Excellent

Martin

Stayed 2 nights in Jul 2025

2/10 Terrible

Olutayo

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Utterly Disappointed

I rarely write reviews, but I feel compelled to share how deeply disappointed I am with my recent stay. I had planned this night with my daughter as a special moment — something to look forward to, a chance to unwind and connect. Instead, we spent the night in a stifling room with a broken air conditioner, sweating and restless, unable to sleep. What made it worse wasn’t just the discomfort — it was the hotel’s complete lack of accountability. No compensation. Not even the courtesy of a partial refund. I booked through Hotels.com, and the hotel used that as an excuse to wash their hands of the situation. It felt like they were more interested in deflecting blame than in making things right. I didn’t just lose money — I lost a moment I’d hoped to cherish with my daughter. The indifference we were met with was honestly insulting. Hospitality should be about care, not just transactions. Sadly, this hotel failed on both fronts. I won’t be returning, and I strongly urge others to think twice before booking here — especially if you value comfort, integrity, and basic human decency.
Stayed 1 night in Jul 2025

6/10 Okay

Matthew

Business traveller
Disliked: Property conditions & facilities, room comfort

Not so great

Air conditioning not working during my stay, with no explanation or pre warning, shower was cold (which was a blessing due to the hot room) To top it off I was charged nearly £250 to my credit card, I had to question it on checkout to which they replied they had made a mistake earlier, it would have been nice for them to come clean first! Still not sure if a refund has actually been issued!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jill

Stayed 1 night in Jul 2025

2/10 Terrible

Igor, Miami

Travelled with family
Disliked: Property conditions & facilities
This is one the worst stays that we have experienced. We paid a high price for a hotel where we were expecting a good service and adequate room accommodations. We spent (3) full nights without A/C in the middle of the summer and the only thing the hotel management were able to offer was a tiny fan for our room. Management did not offer any means to change us to a different room with AC or with any sort of action to be taken to accommodate us. We asked for the Manager and he was never available for one reason or the other. We asked for a discount and nothing was offered even after requesting for it. Unmistakably one of the worst accomodations given by a hotel such as a Holiday Inn. We will take time to write a letter directly to headquarters to see if they are willing to take action to this matter.
Stayed 3 nights in Jul 2025

6/10 Okay

Daniel, SINGAPORE

Travelled with family
Liked: Cleanliness, amenities
Well located property near to the pier. We stayed during a very hot weather period, disappointingly the a/c in the room was out of order, a fan was provided but it was insufficient to cool the room. Also no fridge in the room
Stayed 2 nights in Jul 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient location

Room was clean and quiet. Stuff were friendly breakfast was great with lots of selection to choose. Air conditioning system in the room was not working or controlled by central try to adjust the thermostat but no response
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay again

Good stay, helpful staff well located hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Stayed 1 night in Jul 2025

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness

Improved from my last visit!

The staff have improved customer service skills. Some made you feel very welcome and were polite and helpful. Others still need training. I had no hot water on one day and I was offered some refund which I was shocked but very pleased about. I honestly didn’t think anyone would have cared! The customer service has improved greatly. This all makes a difference to your stay!! I will be booking here again this year. Ps I am waiting on a refund from hotel.com. I hoping to receive this soon.
Stayed 3 nights in Jun 2025