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Quality Inn and Conference Center

2.5 star property

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Photo gallery for Quality Inn and Conference Center

Standard King Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board
Coffee service
Property amenity
Lobby
BBQ/picnic Area

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

View in a map
5501 National Rd E, Richmond, IN, 47374
  • Richmond Mall
    ‪2 min drive‬
  • Earlham College
    ‪9 min drive‬
  • Wayne County Fairgrounds
    ‪16 min drive‬

Room options

View all photos for Standard King Non Smoking

Standard King Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Standard King Non Smoking

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Queens Non Smoking

Standard 2 Queens Non Smoking | Desk, blackout curtains, soundproofing, iron/ironing board

Standard 2 Queens Non Smoking

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn and Conference Center

Pet-friendly hotel connected to the convention centre in Richmond with free breakfast
An indoor pool, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, coffee/tea in a common area and a business centre.
Quality Inn and Conference Center offers 135 air-conditioned accommodations with coffee/tea makers and a hairdryer. 40-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
With your stay at Quality Inn and Conference Center, you're connected to the convention centre and just a quick walk from Old National Road Welcome Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and extended parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and 3 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Steps from Old National Road Welcome Center and a 2-minute drive from Richmond Mall
  • Pets welcome for a fee
Quality Inn and Conference Center offers its guests an indoor pool and a 24-hour fitness centre. Public spaces have free WiFi and wired Internet. A 24-hour business centre and 3 meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 4740 square feet (440 square metres) and includes a conference centre. A vending machine, multilingual staff, and a picnic area are also featured at the business-friendly Quality Inn and Conference Center. Free self parking is available.

This Richmond hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre (4,740 square foot of space)

Outdoors

  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn Richmond
Quality Richmond
Quality And Conference Center
Quality Inn and Conference Center Hotel
Quality Inn and Conference Center Richmond
Quality Inn and Conference Center Hotel Richmond

Quality Inn and Conference Center Reviews

Reviews

6.8
Rating 10 - Excellent. 257 out of 1008 reviews
Rating 8 - Good. 255 out of 1008 reviews
Rating 6 - Okay. 213 out of 1008 reviews
Rating 4 - Poor. 144 out of 1008 reviews
Rating 2 - Terrible. 139 out of 1008 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Travelled with group
Liked: Staff & service
Disliked: Cleanliness

Ok trip

We found a baby roach on the wall and the breakfast was terrible. Nice location though!
Stayed 1 night in May 2025

6/10 Okay

George

Liked: Cleanliness, staff & service

Ok

No thrills hotel. Breakfast was ok choices. Rooms are ok. Trash was only done once during our 4 night stay. You can hear everything in rooms around you. Even the person next door snoring.
Stayed 4 nights in May 2025

4/10 Poor

Lon

Travelled with partner
Liked: Cleanliness
Breakfast options were few and not sufficient. Air conditioning unit was noisy, the tv was slow and unresponsive, and the radio did not work in the room. The bed was comfortable and the room was clean.
Stayed 1 night in May 2025

4/10 Poor

Matthew

Stayed 1 night in May 2025

8/10 Good

Kenneth

Travelled with partner
Friendliness of staff, room could be cleaner
Stayed 10 nights in May 2025

6/10 Okay

Grace

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It’s an affordable option. If you don’t want to spend that much, this inn is okay. There are so many stains on bedsheets, pillowcases, and all around. The room’s smell is not that good and feels like a little dusty. Overall, this is an affordable option.
Stayed 1 night in May 2025

2/10 Terrible

Angel

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t clearly stated the pool is closed til further notice, the reason I booked the room. And front desk employee was hateful from the beginning of the interaction.
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Stayed 2 nights in May 2025

8/10 Good

Libby

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in May 2025

6/10 Okay

Herb

Business traveller
Disliked: Amenities, property conditions & facilities
The property was convenient to my meetings, The property was not in good shape it was dated and in need of repairs
Stayed 4 nights in May 2025

10/10 Excellent

rey

Stayed 3 nights in May 2025

2/10 Terrible

Kristie

Disliked: Cleanliness, staff & service, property conditions & facilities
First room’s air conditioner had a loud squeaking noise that was clearly known because they acknowledged and immediately moved me upon request. They had no other King rooms so I moved to a double Queen which had no towels, no shower curtain, trash still in the bathroom bin and a disgustingly dirty toilet with fermented urine in it.
Stayed 1 night in May 2025

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. A great value.
Stayed 2 nights in May 2025

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an affordable option if you want a nice clean room.
Stayed 1 night in May 2025

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Little parking, first room had ants in the bed, stains on the sheets. They weren’t first willing to change the room and stated they were full. It was only till we asked for a refund, they gave us another room. Hotel has a stink, hallways were an hot temperature and towels were dirty. Never again, disappointed and disgusted
Stayed 1 night in May 2025

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities

ANTS!!!!

I ordered food from DoorDash, took a nap, woke up to my food completely covered in ants. Like, hundreds of them. They didn’t allow me to change rooms or give me any discount. Wasted $50 in food that I didn’t get to eat.
Stayed 2 nights in May 2025

2/10 Terrible

Jaedyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 3 nights in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Not my first choice

The hotel had ants. I placed my food down for a minute and was just over ran with them.
Stayed 2 nights in May 2025

2/10 Terrible

Sameen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awful. Felt so unsafe. Arrived and could not find anyone to check me in, waited in the lobby alone with luggage for over 30 minutes until someone arrived. Then waited another 20 minutes while they checked me in even though I had a reservation. Building was incredibly dirty and damaged, smelled of cigarettes despite being non smoking. My room had wholes in the walls, stains on the comforters and im concerned if the bedding was even changed. The toilet was dirty and I felt incredibly unsafe. The next morning I went to get the free breakfast advertised and it was sparse. The coffee machine was broken and tasted extremely off, and the juice tasted even worse, like it was spoiled. Don't go to this hotel. Choose another one. The parking lot and entrance was difficult to navigate, unlit, and felt unsafe. It shared a parking lot with a car dealership….very odd.
Stayed 1 night in May 2025

10/10 Excellent

Micke

Stayed 1 night in Apr 2025

4/10 Poor

Jamie

Travelled with family
Disliked: Amenities, property conditions & facilities
staff was unprofessional, wasn't wearing anything to define them as staff. Breakfast was not good, no electricity working so no toaster, only cold cereal, the waffle maker did work, juice machine not mixing juice and coffee were very strong. Beds were comfortable.
Stayed 1 night in Apr 2025

8/10 Good

Jessica

Stayed 1 night in Apr 2025

10/10 Excellent

Shannon

Stayed 1 night in Mar 2025

4/10 Poor

Trent

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Will never stay here again

Have stayed here 3 other times and they did not charge for an emotional support animal, except for this time and would not waiver. First room they gave had not been cleaned. Second room had water leak stains from the ceiling. Toilet and sink was very slow to drain. Shampoo dispenser was empty. Chair for desk was ripped and showing cushion. Half of the channels would not come in. Even the hallway outside of room was filthy.
Stayed 1 night in Apr 2025