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Servatur Waikiki

4.0 star property

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Photo gallery for Servatur Waikiki

View from property
Aerial view
Terrace/patio
Poolside views, open daily
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Avenida de Gran Canaria, 20, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Place, Kasbah Shopping Center
    ‪5 min walk‬
  • Place, English Beach
    ‪10 min walk‬
  • Place, Yumbo Shopping Center
    ‪10 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪24 min drive‬

Room options

View all photos for Double Room, Balcony (2 Adults)

Down duvets, pillow-top beds, in-room safe, desk

Double Room, Balcony (2 Adults)

8.6 out of 10
Excellent
(30 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room, Balcony (1 Adult)

Down duvets, pillow-top beds, in-room safe, desk

Double Room, Balcony (1 Adult)

7.4 out of 10
Good
(13 reviews)
  • 25 sq m
  • Sleeps 1
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room (2 Adults and 1 Child)

Down duvets, pillow-top beds, in-room safe, desk

Double Room (2 Adults and 1 Child)

8.4 out of 10
Very good
(6 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Double Room, Balcony (1 Adult)

Down duvets, pillow-top beds, in-room safe, desk

Superior Double Room, Balcony (1 Adult)

  • 25 sq m
  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Double Room, Balcony (2 Adults)

Superior Double Room, Balcony (2 Adults) | Down duvets, pillow-top beds, in-room safe, desk

Superior Double Room, Balcony (2 Adults)

8.0 out of 10
Very good
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, Balcony, Tower (2 Adults and 1 Child, top floor)

Superior Double Room, Balcony, Tower (2 Adults and 1 Child, top floor) | Down duvets, pillow-top beds, in-room safe, desk

Superior Double Room, Balcony, Tower (2 Adults and 1 Child, top floor)

  • 26 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Double Room, Balcony (2 Adults and 2 Children)

Down duvets, pillow-top beds, in-room safe, desk

Double Room, Balcony (2 Adults and 2 Children)

7.6 out of 10
Good
(5 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Double Room, Balcony, Tower (2 Adults, top floor)

Down duvets, pillow-top beds, in-room safe, desk

Superior Double Room, Balcony, Tower (2 Adults, top floor)

8.4 out of 10
Very good
(5 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 2 Bedrooms (4 adults and 1 child)

Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Bedrooms (4 adults and 1 child)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms (2 Adults)

Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Bedrooms (2 Adults)

  • 47 sq m
  • 2 bedrooms
  • Sleeps 2
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms (2 adults and 1 child)

Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Bedrooms (2 adults and 1 child)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms (2 adults and 2 children)

Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Bedrooms (2 adults and 2 children)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms (3 Adults)

Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Bedrooms (3 Adults)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 3
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms (4 Adults)

Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Bedrooms (4 Adults)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms (3 adults and 2 children)

Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Bedrooms (3 adults and 2 children)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms (3 adults and 1 child)

Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Bedrooms (3 adults and 1 child)

  • 50 sq m
  • 2 bedrooms
  • Sleeps 4
  • 4 Single Beds and 1 Single Sofa Bed

View all photos for Family Room, 2 Bedrooms (2 adults and 3 children)

Down duvets, pillow-top beds, in-room safe, desk

Family Room, 2 Bedrooms (2 adults and 3 children)

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed

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About this property

Servatur Waikiki

Family-friendly hotel with 2 outdoor pools and full-service spa
Along with 2 outdoor pools, this smoke-free hotel has a full-service spa and free water park access. Free buffet breakfast, free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a restaurant, a fitness centre and a bar/lounge. Change of towels is available on request
Servatur Waikiki offers 505 air-conditioned accommodations with a safe and a hairdryer. Pillowtop beds feature down duvets. This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, MaiTai Wellness Lounge. Services include massages and manicures and pedicures. The spa is equipped with a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Servatur Waikiki. During your stay, you're just a quick walk from Kasbah Shopping Center. Enjoy features like free breakfast, free WiFi in public areas and a free beach shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at Kalua Restaurant, a buffet restaurant that serves international cuisine
  • Splash around at the free water park or swim in the 2 outdoor pools
  • Treat yourself to manicures and pedicures or massages at MaiTai Wellness Lounge
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, basketball and volleyball
  • 11 minutes by foot from Yumbo Shopping Center and a 4-minute drive from Maspalomas Dunes
  • Free beach shuttle service
Some rates at Servatur Waikiki are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Servatur Waikiki, you'll find a full-service spa, a complimentary water park, and 2 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A children's pool, a fitness centre, and spa services are also featured at the family-friendly Servatur Waikiki.

This 4-star San Bartolomé de Tirajana hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:00 AM.
Kalua Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Tiki Bar – This bar is located by the pool. Open daily.
Ukelele Bar – On-site bar. Open daily.

All-inclusive details

All-inclusive room rates at Servatur Waikiki are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Yoga

Entertainment

On-site entertainment and activities
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free beach shuttle
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Kalua Restaurant
  • Tiki Bar
  • Ukelele Bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Playground
  • Splash pad
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 5 buildings
  • 8 floors
  • Built in 1974
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 150 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses solar energy
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number H-35-1-0000153
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

ClubHotel Riu Waikiki
ClubHotel Riu Waikiki All Inclusive
ClubHotel Riu Waikiki All Inclusive San Bartolome de Tirajana
ClubHotel Riu Waikiki San Bartolome de Tirajana
ClubHotel Waikiki
Riu Waikiki
Servatur Waikiki All Inclusive Hotel San Bartolome de Tirajana
Servatur Waikiki All Inclusive San Bartolome de Tirajana
Servatur Waikiki Hotel
Servatur Waikiki All Inclusive
Servatur Waikiki San Bartolomé de Tirajana
Servatur Waikiki Hotel San Bartolomé de Tirajana

Servatur Waikiki Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 375 out of 1000 reviews
Rating 8 - Good. 431 out of 1000 reviews
Rating 6 - Okay. 133 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with the air conditioning. It was insufficient cooling for the persistent heat and humidity. It was hard to get to sleep and I woke every day in soaking sweaty sheets. It was the only let down in an otherwise amazing holiday.
Stayed 7 nights in Sep 2025

8/10 Good

Bethany

Stayed 7 nights in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Air Con, dirty bathroom, overcrowded

I stayed here for just one night and couldn’t wait to leave. The so-called air conditioning is a joke - it only blew hot air, and I didn’t get any sleep until 5:30 a.m. It should not be advertised as air conditioning at all. The rest of the hotel is no better, with none of the common areas properly cooled. The bathroom was dirty, with hairs and fingerprints left in the shower and on the surfaces. Everything is old & worn out. The pool area is overcrowded and chaotic, with no available seating. Sunbeds are “reserved” with towels for hours while no one uses them, making it impossible to relax. Definitely not worth the money.
Stayed 1 night in Aug 2025

8/10 Good

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2025

8/10 Good

Ashley

Stayed 7 nights in Jun 2025

10/10 Excellent

Graham

Liked: Cleanliness, amenities
Nice clean room. Excellent breakfast
Stayed 10 nights in Jun 2025

6/10 Okay

Bing

Liked: Cleanliness, staff & service
Disliked: Room comfort
the wardrobe broken . the bed not comfortable.not kettle . the hotel it’s 4 stars
Stayed 7 nights in Jun 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big size hotel with plenty of activity and space. Nothing too much trouble and plenty of staff to cater for all needs.
Stayed 7 nights in Jun 2025

10/10 Excellent

Moreno, Aberdeen

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in May 2025

10/10 Excellent

Hayden

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2025

6/10 Okay

Pawel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Pics are not accurate

If I am booking superior room which is renovated on the pics... I would like to receive it. As per room service my room was superior because I had fridge, kettle and mineral water.
Stayed 7 nights in May 2025

6/10 Okay

Paul

Travelled with partner
Liked: Amenities
It was ok for a short stay. Quite noisey and can be over crowded. Good value for money, good location. Breakfast included which was decent.
Stayed 1 night in May 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

2/10 Terrible

Priya

Liked: Staff & service
Disliked: Property conditions & facilities
I was asleep and my fed broke during the night. I rolled off the bed and fell on the floor
Stayed 1 night in May 2025

10/10 Excellent

Keith Ian, Gillingham

Liked: Cleanliness, staff & service, property conditions & facilities
Room 326 initially given was noisy being close to external ventilation machinery. Hotel staff were very friendly and helpful and offered us a quieter room and with a better view. Only downside is the hotel is dated, and the 2nd floor of block 3 smellt as if the drains were faulty. Overall a good hotel for the price.
Stayed 10 nights in Apr 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ben Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool and the sunbeds
Stayed 7 nights in Mar 2025

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very pleasant stay, rooms were kept clean and tidy daily. Self service beer and wine taps were very convenient. Hotel was very busy and at times the food areas could be a little overwhelming. Would certainly return...
Stayed 9 nights in Feb 2025

10/10 Excellent

Matthew, Horley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, we were here for 5 days and could not fault it. Great room, friendly staff and the food and drinks were spot on. To add to that it’s in a great location. Would definitely come back.
Stayed 4 nights in Feb 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Busy hotel serving many nationalities

Crowded hotel. Breakfast choice good. Cleaning service outstanding. Animation team very variable. Good value
Stayed 9 nights in Jan 2025

6/10 Okay

Darren

Liked: Property conditions & facilities, room comfort

Nov/Dec 3 week stay

Really liked the hotel. Room was cleaned every day and the staff were friendly. I wouldn’t stay again for two reasons. Firstly the pool was too cold and in my three week stay I went in there once as it was so uncomfortable and the other reason is the air con in the room was pathetic, you could leave it on all day and notice no difference.
Stayed 21 nights in Nov 2024

8/10 Good

Erwan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Entirely satisfied with our stay at Servatur Waikiki. Staff was very friendly and helpful. The hotel is very organised. The only thing I could say is that some of the communal areas could do with a bit of a make over but that did not affect our stay in any shale or form
Stayed 7 nights in Jan 2025

10/10 Excellent

Toby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, great cleaning, slept well.
Stayed 5 nights in Dec 2024