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Quality Inn Chester - South Richmond

2.5 star property

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Photo gallery for Quality Inn Chester - South Richmond

Dining
Business Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing
Premium bedding, desk, laptop workspace, soundproofing
Pool
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
12711 Old Stage Rd, Chester, VA, 23836
  • Place, Parker's Battery Park
    ‪8 min walk‬
  • Place, Greater Richmond Convention Center
    ‪17 min drive‬
  • Place, Short Pump Town Center
    ‪33 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, soundproofing

Standard Room, 2 Queen Beds

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Business Suite, 1 King Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, desk, laptop workspace, soundproofing

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Bathroom | Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Quality Inn Chester - South Richmond

Along with a 24-hour fitness centre, this hotel has a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities and a 24-hour front desk.
Quality Inn Chester - South Richmond offers 70 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Plasma televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided.

This Chester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Quality Inn Chester - South Richmond. During your stay, you're just a quick walk from Parker's Battery Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 1-minute drive from Parker's Battery Park and 5 minutes from The Lazy Daisy
Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available. A 24-hour fitness centre, barbecue grills, and a vending machine are also featured at the business-friendly Quality Inn Chester - South Richmond. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Chester hotel.

Guests are served a free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 20
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Chester
Quality Inn Chester
Holiday Inn Express Cincinnati West Chester Hotel West Chester
Quality Inn - West Chester Ohio
Quality Inn
Quality Inn Chester
Quality Chester South Richmond
Quality Inn Chester - South Richmond Hotel
Quality Inn Chester - South Richmond Chester
Quality Inn Chester - South Richmond Hotel Chester

Quality Inn Chester - South Richmond Reviews

Reviews

6.6
Rating 10 - Excellent. 234 out of 822 reviews
Rating 8 - Good. 191 out of 822 reviews
Rating 6 - Okay. 131 out of 822 reviews
Rating 4 - Poor. 116 out of 822 reviews
Rating 2 - Terrible. 150 out of 822 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jazmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Aug 2025

2/10 Terrible

Don

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2025

2/10 Terrible

Peter, Aliso Viejo

Disliked: Cleanliness, amenities, property conditions & facilities
When we first arrived, there was nobody at the front desk. We had to wait around 20 minutes for somebody just to come to the desk and there was nobody in the lobby to help us. I even called the number at the front desk three times while I was standing there waiting, and just listen to the phone ring and ring. Somebody finally came. He was not particularly friendly. The first room he put us in reeked of cigarette smoke, so we had to go to the second room upstairs. While that room did not reek of cigarette smoke, it was in very poor condition with torn draperies, cigarette burn holes in the bedspreads, the drain cover for the tub sitting on the bathroom counter, etc. The room itself showed much wear and tear, and there is obviously absolutely no ownership care here. The breakfast, if you could call it that, was an absolute joke. There were so few selections, which were of poor garbage quality, that we had to eat out every morning, even though we chose this location because it’s supposedly included breakfast. This is one of the worst hotel stays I’ve ever had. Overall filthy, not a safe neighborhood, and noisy with screaming neighbors in the room next-door to us for several hours.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jaquandra

Stayed 1 night in Nov 2025

10/10 Excellent

Chris, richmond

Liked: Cleanliness
Good
Stayed 1 night in Nov 2025

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean
Stayed 2 nights in Oct 2025

2/10 Terrible

Diane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

STAY AWAY AT ALL COSTS!

This property is a health hazard to all who stay here. The first arriving member of our party was given a room where the smoke detector had been removed, mold was all over the bathroom ceiling, semen stains on the floor, torn curtains, the television wasn't mounted, it merely rested against the wall, and the microwave was filthy (see pictures below). Given this is only the mold you can see...I'll leave it up to you as to whether you believe there may be mold you can't see. HOTELS.COM YOU SHOULD BE ASHAMED FOR ALLOWING YOUR CUSTOMERS TO BE PLACED IN SUCH FILTH AND THEN DECLARING THE CUSTOMER DOESN'T DESERVE A REFUND WHEN THE HOTEL IS IN SUCH DISREPAIR!
Smoke alarm in room has been destroyed
Black mold on bathroom ceiling
Stains on the carpet. I don't want to know what it is
Torn curtains
Stayed 1 night in Oct 2025

2/10 Terrible

stanley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is dirty dirty dirty. Would not recommend it to anyone.
Stayed 1 night in Oct 2025

2/10 Terrible

Jordan

Stayed 3 nights in Oct 2025

4/10 Poor

Jneva

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mildew. The walls were dirty and the breakfast was very limited and few options.
Stayed 2 nights in Oct 2025

2/10 Terrible

Diane

Stayed 1 night in Oct 2025

2/10 Terrible

Jordan

Disliked: Cleanliness, staff & service, property conditions & facilities
The room doors did not lock and I saw beetles crawling on the walls. When I ask for a refund to cancel the manager said no!
Stayed 2 nights in Oct 2025

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2025

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The first room did not have great lighting. The room was dirty. Then the second room had bugs like cockroaches.
Stayed 1 night in Oct 2025

10/10 Excellent

Tomonique

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Camryn

Stayed 1 night in Sep 2025

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Hotel

Once I arrived with my children and we entered the room we found several beer cans under the bed . The room was dirty and hair was inside the bed . When I went to the front desk to ask for another room and showed photos the front desk server told me there wasn’t anything he could do he was there alone . The room smelled of animal urine and mold was on the ceiling of the restroom
Stayed 2 nights in Oct 2025

6/10 Okay

Willie

Stayed 1 night in Oct 2025

10/10 Excellent

Aaron

Stayed 2 nights in Sep 2025

2/10 Terrible

Penny

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After being assigned 3 different rooms, we checked out early because of the filth and bugs.
Stayed 3 nights in Sep 2025

4/10 Poor

Mikaila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hallways smelled of smoke. Our first room did not have a working door key and we requested a new room. Torn curtains. Kids screaming down the halls. Peeling wallpaper and mold along the ceiling. Quality was not part of this Quality inn. We knew going in that this was no 5 star but this was a rough night.
Stayed 1 night in Sep 2025

2/10 Terrible

Ray

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Taurus D

Bad smell odor
Stayed 2 nights in Sep 2025

6/10 Okay

Jennifer

Travelled with group
Liked: Staff & service
Disliked: Cleanliness

Just ok

Bare bones. Just an ok stay. Needs updating.
Stayed 1 night in Sep 2025

2/10 Terrible

Edwina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025