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Tru By Hilton Fort Mill, SC

2.5 star property

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Photo gallery for Tru By Hilton Fort Mill, SC

Exterior
Free daily on-the-go breakfast
Reception
Children’s play area – outdoor
Room, 2 Queen Beds | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
120 CRISANTO AVE, Fort Mill, SC, 29715
  • Anne Springs Close Greenway
    ‪3 min drive‬
  • NarroWay Theater
    ‪4 min drive‬
  • Carowinds Theme Park
    ‪6 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

9.0 out of 10
Wonderful
(46 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

8.4 out of 10
Very good
(5 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(39 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

9.8 out of 10
Exceptional
(7 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru By Hilton Fort Mill, SC

Family-friendly hotel with free breakfast and 24-hour fitness centre
This hotel features a 24-hour fitness centre, a snack bar/deli and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a microwave in a common area, a 24-hour front desk and an arcade/games room. Housekeeping is available on request.
Tru By Hilton Fort Mill, SC offers 97 accommodations with a hairdryer and an iron/ironing board. LCD televisions come with cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Tru By Hilton Fort Mill, SC. During your stay, you'll be within walking distance of Knights Stadium. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include convenience store, multilingual staff and a lift
  • On-site recreation includes a 24-hour gym and a playground
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes by car from Carowinds Theme Park and 12 minutes from Charlotte Premium Outlets
  • Cats and dogs welcome for a fee
There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, an arcade/games room, and multilingual staff are also featured at the family-friendly Tru By Hilton Fort Mill, SC. Self parking is free.
Guests are served a free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Built in 2020
  • Communal living room
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between 2:00 PM and 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 2:00 PM and 4:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU BY Hilton Fort Mill
Tru By Hilton Fort Mill, SC Hotel
Tru By Hilton Fort Mill, SC FORT MILL
Tru By Hilton Fort Mill, SC Hotel FORT MILL

Tru By Hilton Fort Mill, SC Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 327 out of 493 reviews
Rating 8 - Good. 82 out of 493 reviews
Rating 6 - Okay. 44 out of 493 reviews
Rating 4 - Poor. 23 out of 493 reviews
Rating 2 - Terrible. 17 out of 493 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is what you expect in a hotel when you need somewhere quick to stay besides home! They do a great job at keeping the rooms clean and making sure you have your amenities and overall it’s a great atmosphere at the Tru by Hilton! I recommend and would stay again!
Stayed 1 night in May 2025

4/10 Poor

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and clean. Questionable decision making

Checked us in to wrong room. Then called our room at 120am and had me come downstairs to cancel my payment and recharge my card. It could have waited until the morning.
Stayed 1 night in May 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean. Atmosphere not warm and inviting. Too hip and modern. Decafe Coffee in thermos not hot.
Stayed 3 nights in May 2025

8/10 Good

Shaquille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Pamela

Stayed 1 night in May 2025

2/10 Terrible

tonya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Peggy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and modern! The staff very friendly. We had issues with the hot water a few days into our stay. I would stay here again.
Stayed 4 nights in May 2025

8/10 Good

Patrice

Stayed 1 night in May 2025

4/10 Poor

Brandi

Travelled with family
Disliked: Staff & service
Property and decor were beautiful. The front desk employee that came in for the night shift on May 3rd was rude, loud, and never at the desk. Many guests waited ten plus minutes for towels, information, to pay for snacks, and other guest needs. She was yelling and arguing with someone on her personal cell phone for over twenty minutes, the phone at the desk did not get answered in the two hours I was in the lobby playing pool, conversing and hanging out. A male came in asking about rooms after of course waiting 15 minutes for her to return to the front desk just to be barked at "no!" Looking online, yes there were in fact rooms. The first face you see should be welcoming and inviting, she was far from it.
Stayed 1 night in May 2025

2/10 Terrible

Lynnae

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad communication.

We couldn’t stay at the hotel or room we booked. We canceled our visit there and got our money back. It messed up our trip with the location we chose. We were scrambling because of the lack of communication from the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Lynette

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We were there 4 nights and the room was not cleaned during our entire stay (even though the sign states it will be cleaned every other day). Even after we called the front desk - the response was “look out in the hall to find a cleaning cart - to get some towels”. the air conditioner was extremely noisy and there was an party in the room next to us & in the hallway on Sat night. We will not stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

trayona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we didn’t like was no microwaves in the rooms
Stayed 2 nights in Apr 2025

10/10 Excellent

eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice quiet getaway

Great we come once a month nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Allison

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Latarsha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Denise

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is the second time that I have to deal with a girl named Jay at the front desk. Her attitude is very hostile. To keep it simple she is not in the right place. As an hotel concierge you should be hospitable, welcoming and it is all about customer service. I give her a zero. Because of her, although I like the hotel, I will not stay at that location ever again. Someone needs to talk to her and explain her job to her once again.
Stayed 1 night in Mar 2025

2/10 Terrible

Yosdani

Stayed 1 night in Dec 2024

8/10 Good

sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here alot, this time apparently a herd of elephants had room above me
Stayed 1 night in Mar 2025

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent place to stay

Excellent vibe there. It’s my second time and I love it. Everyone is amazing there!!
Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Stayed 1 night in Feb 2025

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A1
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Filled with love and hospitality!!

Excellent new Hotel. Excellent room and everything was amazing. Hospitality from the workers 100%. Thank you so much for this experience!
Stayed 2 nights in Feb 2025

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amenities
Stayed 1 night in Feb 2025