4/10 Poor
Pam
Travelled with family
13 Oct 2025
This property was very nice. Beautiful pool, lobby, and bar was nice. The staff all but 2 Mike and GeoMarco was very very rude and unfriendly. Our last night there we came back early from the City Center (7is). We wanted something to drink but the bar was closed?? We asked at the restaurant if we could get something to drink…they said no. We went up to the desk and asked them if there was any vending machines on the property and ice machine. The man at the desk said no. I asked if he could please get us a soft drink or water from the bar area,he said no. I asked him again and the response was “and how should I do that since it’s closed ?” No apology, nothing. My sister had to take medicine with warm a sink water.
There were no tissues or wash cloths, I called the front desk and they said they have neither. I have been to a lot of hotels, in various places and have NEVER heard of a hotel not having tissues let alone NO wash cloths?? Again we were spoken to extremely unprofessionally and rude. Will never recommend nor stay here again.
It is a shame because your hotel is very very nice as I said above, but with the staff you have in the items you do not supply for your guests is just crazy.
Unfortunately,
Pm Grayson
Oct. 9, 10, and 11th, 2025
Pam
Stayed 3 nights in Oct 2025























