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DoubleTree by Hilton San Juan

4.0 star property

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Photo gallery for DoubleTree by Hilton San Juan

Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
2 bars/lounges
Sports facility
Premium bedding, in-room safe, blackout curtains, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Pool
  • Gym
  • Breakfast available

Explore the area

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105 Avenida de Diego, San Juan, 00914
  • Condado Beach
    ‪4 min drive‬
  • Pan American Pier
    ‪4 min drive‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 King Bed, Tower

8.4 out of 10
Very good
(5 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room 1 King Bed, Corner

Premium bedding, in-room safe, blackout curtains, soundproofing

Room 1 King Bed, Corner

9.6 out of 10
Exceptional
(12 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony | Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe 1 King Bed Balcony

7.8 out of 10
Good
(6 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Garden View

Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe 1 King Garden View

8.4 out of 10
Very good
(5 reviews)
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Garden View

Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe Room, Multiple Beds, Garden View

9.0 out of 10
Wonderful
(8 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Deluxe Room, Multiple Beds, Balcony

Deluxe Room, Multiple Beds, Balcony | Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe Room, Multiple Beds, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Room

8.8 out of 10
Excellent
(72 reviews)
  • 33 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard 1 Queen Bed

9.0 out of 10
Wonderful
(66 reviews)
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed Accessible

Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 King Bed Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Embassy Suites by Hilton San Juan Hotel & Casino

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.5 out of 5, Wonderful, 3,940 reviews
The price is €194
includes taxes & fees
2 Sept - 3 Sept
Embassy Suites by Hilton San Juan Hotel & Casino

About this property

DoubleTree by Hilton San Juan

Art Deco San Juan resort connected to a shopping centre, steps from Calle Loiza
3 restaurants, a full-service spa and an outdoor pool are available at this resort. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include 2 bars/lounges, a 24-hour health club and 2 coffee shops/cafes.
DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. Flat-screen televisions come with pay-per-view films. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, bathrobes and complimentary toiletries.

This San Juan resort provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

A 24-hour health club and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton San Juan. During your stay, you'll be connected to a shopping centre and just a quick walk from Calle Loiza. You'll find features such as free WiFi in public areas and a free beach shuttle, plus 3 restaurants.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy international cuisine with garden views at Cafe Pierre, one of the property's 3 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to aromatherapy, thalassotherapy or body wraps at the spa
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a sauna and complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Calle Loiza and 5 minutes on foot from Museo de Arte de Puerto Rico
  • Free beach shuttle service
DoubleTree by Hilton San Juan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this resort measures 7000 square feet (650 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the family-friendly DoubleTree by Hilton San Juan. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco San Juan resort.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11 AM.
Cafe Pierre – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Starbucks Coffee – Overlooking the garden, this coffee shop specialises in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Silk – Overlooking the garden, this restaurant specialises in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11 AM for a fee: USD 3 to 22 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Cafe Pierre
  • Silk
  • Starbucks Coffee

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (7,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3.00 to 22.00 per person
  • Self-parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Resort
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Resort San Juan

DoubleTree by Hilton San Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 1011 reviews
Rating 8 - Good. 213 out of 1011 reviews
Rating 6 - Okay. 80 out of 1011 reviews
Rating 4 - Poor. 32 out of 1011 reviews
Rating 2 - Terrible. 38 out of 1011 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Janae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Apr 2025

10/10 Excellent

Gang, GAITHERSBURG

Travelled with family
Super easy access to beach, shuttle drivers are all prompt, nice and helpful.
Stayed 2 nights in May 2025

8/10 Good

ROSA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Kelsie

Stayed 5 nights in May 2025

8/10 Good

Rocio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were fantastic
Stayed 5 nights in May 2025

10/10 Excellent

Zulma, Orlando

Liked: Cleanliness, amenities, property conditions & facilities
It was excellent in every thing and the valet parking was very good and William was wonderful ! When in Puerto Rico always have the DoubleTree !
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had same day availability at affordable price during a holiday weekend. Several amenities including valet parking, 24-hour pool & fitness, billiards & table tennis, bar & restaurant, fresh cookies, free bottled water, friendly & attentive staff, beach shuttle, walking distance to beach, market & restaurants, clean & well-maintained property. Our main valet, Jaison, was friendly, easy going & extremely knowledgeable about the area. We thoroughly enjoyed the experience and it helped salvage our vacation after a disastrous start in a VRBO property in Dorado. Look forward to our next stay at the Doubletree.
Stayed 3 nights in May 2025

10/10 Excellent

Yadira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and pleasant stay, recommend
Stayed 6 nights in May 2025

10/10 Excellent

Andres M

Stayed 2 nights in May 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
My 2nd stay with DT , will stay again and recommend to all
Stayed 4 nights in May 2025

10/10 Excellent

Ismaray, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Horluch

Nice place to stay
Stayed 2 nights in May 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was clean. Would Definitely stay here again. Right across from supermarket. Beach shuttle was reliable. Cafe downstairs served a good brunch.
Stayed 3 nights in May 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Mohanie

Stayed 4 nights in Apr 2025

6/10 Okay

Danedri

Business traveller
Disliked: Staff & service

Slow service. Surprise fees. Meh.

This hotel has a surprise resort fee that isn't included in the price listed on Hotels.com. Once you book and put in credit card information, you receive a notification right before hitting the "book" button that there is a $45 per day resort fee. Not cool. The resort fee covers internet and towels at the pool. Twice, when I went to the pool, there weren't any towels. If I'm paying $45 a day for a towel, they should make extra certain that there are towels available. The staff is way more interested in other things than helping guests. You'll wait for the bar staff or wait staff to finish a conversation before serving you. At the desk to check in, you should pack a lunch. It's the slowest service in history. If you're lucky, your room key will work as advertised. If not, you get extra rounds at the world's slowest desk. The hot tub was nice. Everything else was meh.
Stayed 2 nights in May 2025

10/10 Excellent

TaijaRae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. I was given the wrong room and they fixed it with no issues
Stayed 3 nights in Apr 2025

6/10 Okay

Lakisha Dubar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything-shopping, dining and the beach, spa, etc. the staff are professional and friendly and the hotel has a lot of services. The cons: the bed is unbelievably uncomfortable! It’s like sleeping on solid springs and cardboard. The walls are paper thin too. We asked for a quiet floor but we could hear people’s conversations in their rooms and hallways, tvs, music, etc. the services are great but if you want a good sleep try another place.
Stayed 3 nights in May 2025

4/10 Poor

linda

Disliked: Staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful. Staff was kind and attentive to any issues that may have come up.
Stayed 6 nights in Apr 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice, but def noisy, and heard a lot of noise in hallways. Also water damage in the ceiling
Stayed 2 nights in Apr 2025

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Staff made it with it
Stayed 2 nights in Apr 2025