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The Pavilion Hotel

3.0 star property

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Photo gallery for The Pavilion Hotel

Reception
Lobby sitting area
Front of property
Restaurant
Free toiletries, hair dryer, bidet, towels

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Block A3, Bandar Labuk Jaya, Mile 7, Labuk Road, Sandakan, Sabah, 90000
  • Place, Sandakan Memorial Park
    ‪8 min walk‬
  • Place, Sandakan Harbour Mall
    ‪16 min drive‬
  • Place, Rainforest Discovery Centre
    ‪16 min drive‬
  • Airport, Sandakan (SDK)
    ‪5 min drive‬

Room options

View all photos for Standard Queen No Window

In-room safe, desk, soundproofing, iron/ironing board

Standard Queen No Window

  • Sleeps 2
  • Free Wi-Fi

View all photos for Superior Queen Room

Superior Queen Room | In-room safe, desk, soundproofing, iron/ironing board

Superior Queen Room

  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

7.0 out of 10
Good
(2 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | View from room

Family Room

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Queen Room, No Windows

In-room safe, desk, soundproofing, iron/ironing board

Standard Queen Room, No Windows

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite

  • Sleeps 2
  • Free Wi-Fi

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe King Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe King Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

The Pavilion Hotel

A restaurant, a conference centre and spa services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
The Pavilion Hotel offers 90 air-conditioned accommodations with a safe and complimentary bottles of water. LCD televisions come with satellite channels.

Bathrooms include baths or showers, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including reflexology.
During your stay at The Pavilion Hotel, you'll be within walking distance of Sandakan Memorial Park. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 10 minutes on foot from Sandakan Memorial Park and a 5-minute drive from Sandakan Rainforest Park
There's a restaurant on site. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Spa services, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly The Pavilion Hotel. Self parking is free.

This 3-star Sandakan hotel is smoke free.

The Pavilion Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • On the boardwalk/promenade

Spa

  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pavilion Hotel

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Pavilion Hotel Sandakan
Pavilion Sandakan
The Pavilion Hotel Hotel
The Pavilion Hotel Sandakan
The Pavilion Hotel Hotel Sandakan

The Pavilion Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 17 out of 78 reviews
Rating 8 - Good. 25 out of 78 reviews
Rating 6 - Okay. 23 out of 78 reviews
Rating 4 - Poor. 11 out of 78 reviews
Rating 2 - Terrible. 2 out of 78 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Love t room. Comfortable & clean
Stayed 1 night in Jul 2023
Verified

6/10 Okay

Lars

Okay for the Price
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Ambre

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If you just want a bed for a night it is fine. Definitely wouldn’t want to stay longer. Breakfast was very basic no cereal or milk, only 1 fresh fruit papaya I think. Probably wouldn’t stay again but conveniently located to airport.
Stayed 1 night in Apr 2025
Verified

2/10 Terrible

Dirk

Disliked: Cleanliness, property conditions & facilities
The rooms and hotel facilities were very dirty. Carpets haven’t been vacuumed in weeks, the glasses were dirty the bed head was stained.
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Sarah

Disliked: Property conditions & facilities
It was only a brief stopover before a river cruise so didn't expect much and I guess it met expectations. Area around the hotel was a little dirty and there wasn't much to walk to. Hotel room was basic (fine) and the sheets and floor were clean. Bathroom wasn't as clean. Had a TV but it came with a 2 prong plug ??? Which makes no sense when its a 3 prong country! Breakfast very limited for western palate - no fruit or breaded things apart from toast. Overall as expected - not sure it's 3 star though
Stayed 1 night in Aug 2025
Verified

8/10 Good

Omar

Pros are proximity to the airport, and available free shuttle to the airport as well. Otherwise an average 2 star hotel. Cons Breakfast is a buffet style with Rice, Noodles and Vegetables, and Chicken. Eggs are boiled but almost RAW. You can toast your own bread with butter and jelly. Coffee is ok. The rooms are not very clean. Ours was a Non-smoking on the 4th floor, but it smelled like cigarettes. There is Hot water in the shower. Only one half used roll of toilet paper was available. You get bath towels, but no face or hand towels are available. The neighborhood around stinks like sewer but you can find a few places to eat. Overall the place is convenient for an overnight stay before your flight.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Armando

Disliked: Staff & service, property conditions & facilities, room comfort

Desayuno pésimo

Bastante antiguo, el desayuno de lo peor que he probado en mi vida. El zumo que ponen no pasa los estándares mínimos.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shuttle free to airport

During PKPP, breakfast was not provided but it was changed to lunch or dinner. The meals provided delicious. The hotel also free shuttle to airport.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staf
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very good value for money. Close to airport and lots of local places to eat nearby
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Hanna

Disliked: Cleanliness, property conditions & facilities, room comfort
Dit hotel was werkelijk het ergste wat wij hebben gezien in Maleisië. De kamer was vies, beschimmeld en overal zaten vlekken!
Stayed 1 night in Sep 2019
Verified

4/10 Poor

Darussalam

Disliked: Staff & service, amenities, property conditions & facilities
Poor maintenance
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the airport. Plenty of restaurants around (walking distance). Easy to get grabcar. Highly recommended. Will stay here again.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
baik dan memuaskan
Stayed 2 nights in Jun 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Good. Only the condition of room it too old.
Stayed 2 nights in Jun 2019
Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad this hotel request non smoking room but given smoking room and no hot water waiting 5 minutes the water not hot.. table lamp dirty no cleanning.. the matress very hard.. better i chosse hotel backpack.. im very disappointed this hotel
Stayed 1 night in Apr 2019
Verified

8/10 Good

John

Liked: Staff & service, room comfort

Rest before the jungle.

Pavilion provided us with a place to recovver from the 38 hour journey. It was peaceful and located near real local cuisine. I will stay there on my next Bornio trek.
Stayed 1 night in Sep 2018
Verified

4/10 Poor

Rachel

Disliked: Staff & service, property conditions & facilities

A rundown hotel with a bad attitude

When we arrived, having booked the hotel and paid for a non-smoking room, we were given not only a smoking room, but an INSIDE smoking room, meaning it had no windows! It stank! I travel a lot, and this was the first time I've ever immediately gone back to reception and demanded a different room! They quickly assigned us a different one, on a non-smoking floor. It was twice as big and didn't smell bad and it was clean, but it was just generally worn-out: the paint, the carpet, etc. The towels were threadbare. We realized that night and the next morning that very few people were staying there, so why did they try to palm us off with a sub-standard room? No idea. Anyway, I didn't give the worst rating for the hotel staff because the people in the restaurant were very friendly at dinner and breakfast.
Stayed 1 night in Aug 2018
Verified

6/10 Okay

Jan

Liked: Cleanliness
Disliked: Property conditions & facilities
Booked this because it was not too far from airport, and we were arriving fairly late in day. Peeling wallpaper in room. Impossible to shower without collecting water around tub. On check in, we were told we could get room service or eat at restaurant till 10pm. Called room service around 730, was told not available. Went to restaurant, only a scant 5 item buffet available, had to go down the street to get a meal. The area is a bit sketchy, but found good food.
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

alfitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel yang terbaik layanan yang cukup baik .

Hotel yang bersih dan layanan yang cukup baik dekat dengan airport sandakan dan berdekatan gan bank dan restoran
Stayed 1 night in Jun 2018
Verified

6/10 Okay

Verified traveller

Liked: Room comfort

Kemudahan strika

Kemudahan strika perlu disediakan untuk setiap bilik dan respon terhadap permintaan pelanggan perlu segera tidak perlu beberapa kali dihubungi baru ada tindakan.
Stayed 2 nights in Mar 2018
Verified

4/10 Poor

Nur

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Pandangan mengenai Hotel Pavillion

Ketiadaan air semasa 1 malam kami menginap di hotel amat mengecewakan. 3 kali kami menelefon staff di kaunter dan memberitahu terdapat sedikit masalah bekalan air dan staff menjanjikan masalah air akan pulih selepas 30 minit pembaikian. Namun, masalah air masih berlanjutan sehingga keesokkan paginya dan memaksa kami utk check out lebih awal kerana masalah ketiadaan air. Secara keseluruhan adalah sederhana. Walaubagaimanapun, kedudukan hotel amat strategik yg mana berdekatan dengan deretan kedai makan, dobi self servis, tempat cuci kereta dan kawasan tumpuan pelancong.
Stayed 2 nights in Jan 2018
Verified

6/10 Okay

TSUNGLI

Liked: Cleanliness, property conditions & facilities, room comfort

郎咧？！

進酒店後十幾分鐘,櫃臺人員才出現，無語！
Stayed 1 night in Jan 2018
Verified

8/10 Good

suraini

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 1 night in Sep 2017