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Crystal Palace Boutique Hotel

4.0 star property

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Photo gallery for Crystal Palace Boutique Hotel

Hotel stands proudly in the heart of the city, surrounded by urban charm and lush greenery.
Classic room with a large desk, striped armchair, and floral-patterned sofa.
Enjoy a casual dining experience with comfortable seating and a warm atmosphere.
Guests can dine al fresco amidst lush greenery and modern seating.
Experience the classic elegance of our lobby, featuring a comfortable seating area, ornate grandfather clock, and warm touches of hospitality.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Breakfast available
  • Parking available
  • Room service

Explore the area

Map
14 Shipka Street, Sofia, 1504
  • Sofia University
    ‪1 min walk‬
  • Alexander Nevski Cathedral
    ‪5 min walk‬
  • National Palace of Culture
    ‪20 min walk‬
  • Sofia (SOF)
    ‪11 min drive‬

Room options

View all photos for Junior Suite

1 bedroom, minibar, in-room safe, desk

Junior Suite

9.0 out of 10
Wonderful
(4 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | 1 bedroom, minibar, in-room safe, desk

Deluxe Suite

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room | 1 bedroom, minibar, in-room safe, desk

Executive Room

9.4 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(7 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Experience the grandeur of our lobby, featuring a spacious seating area with a sofa and armchairs, a stunning chandelier, and elegant architectural details.

Sofia Balkan Palace

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very good, (1005)
The price is €122
for 1 room
includes taxes & fees
4 Aug - 5 Aug
Sofia Balkan Palace

About this property

Crystal Palace Boutique Hotel

Hotel in Sofia with 24-hour fitness centre and sauna
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a sauna and self parking.
Crystal Palace Boutique Hotel offers 63 air-conditioned accommodations with minibars and laptop-compatible safes. LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna and a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Crystal Palace Boutique Hotel, you're just a quick walk from Sofia University. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Steps from Sofia University and Doctors’ Garden
  • Airport, train station pick-up and shopping centre shuttle service available for a fee
Crystal Palace Boutique Hotel offers its guests a sauna and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

2 meeting rooms and limo/town car service are available. Spa services, multilingual staff, and concierge services are also featured at the business-friendly Crystal Palace Boutique Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Sofia hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 10:00 AM.
Crystal Palace – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Languages

Bulgarian, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Parking on site (BGN 40 per day)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; BGN 30 for adults and BGN 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Crystal Palace

Things to do

  • 24-hour gym
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2 meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed for Christmas Eve, Christmas Day, New Year's Eve and New Year's Day:
  • Fitness facilities
  • Sauna

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for BGN 60.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BGN 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BGN 30 for adults and from BGN 30 for children
  • Airport shuttle fee: BGN 90 per person (one-way)
  • Self-parking fee: BGN 40 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BGN 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Crystal Palace Boutique Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crystal Palace Boutique
Crystal Palace Boutique Hotel
Crystal Palace Boutique Hotel Sofia
Crystal Palace Boutique Sofia
Crystal Boutique Hotel Sofia
Crystal Palace Boutique Hotel Hotel
Crystal Palace Boutique Hotel Sofia
Crystal Palace Boutique Hotel Hotel Sofia

Crystal Palace Boutique Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 146 out of 240 reviews
Rating 8 - Good. 79 out of 240 reviews
Rating 6 - Okay. 11 out of 240 reviews
Rating 4 - Poor. 1 out of 240 reviews
Rating 2 - Terrible. 3 out of 240 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Giorgio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel , clean and convenient. called a taxi to the airport at 4:00 AM and it was at the front door in five minutes.
Stayed 2 nights in Feb 2025

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Marlon

Stayed 1 night in Nov 2024

10/10 Excellent

T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

OLEKSANDR, West Newton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, downtown is in walking distance
Stayed 3 nights in Nov 2024

8/10 Good

Leslie

Liked: Staff & service, property conditions & facilities
Very comfortable bed. Nice bathroom.Two armchairs. I came down for breakfast at 9am and by this time the hot food was only lukewarm but there was a good choice of cereals and cakes.
Stayed 3 nights in Nov 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the hotel and area
Stayed 1 night in Oct 2024

10/10 Excellent

LEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Lodewyk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 6 nights in Jul 2024

10/10 Excellent

Kashif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well maintained and clean property. centrally located.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A superb location in the Doctors Garden area of Sofia. Great cafes and bars in the vicinity but quiet across the road from a well-kept park. Staff are very accommodating. Strongly recommended. Definitely my favorite hotel in Sofia.
Stayed 2 nights in Jul 2024

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and well located hotel

Stayed 2 nights in Jun 2024

6/10 Okay

Lubomir, Nokomis

Business traveller
Liked: Cleanliness, amenities
Hotel is getting worn down. Wonderful location and close to downtown
Stayed 2 nights in Mar 2024

10/10 Excellent

Gail

Stayed 4 nights in May 2024

8/10 Good

LEON

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2024

6/10 Okay

John

Stayed 5 nights in Jan 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Keiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grandeur hotel in very convenient location

It is in the amazing location, in front of a park. In several minutes, you can walk to the cathedral, parliament, the University of Sofia (one block) and many cafes and restaurants. The hotel has the traditional value of a great hotel. Staff are properly attired. Furniture is solid wood. Brass handles in the washroom are all well polished shiny.
Stayed 3 nights in Sep 2023

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location..!!
Stayed 1 night in Sep 2023

10/10 Excellent

Keiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful receptions and very central to all places of interests. It’s only 5 minutes walk to Alexander cathedral and 10 minutes away from the buzzing Alexander Boulevard. The hotel is a bit dated and they charged for everything including water bottles. The bar could not offer all the alcoholic drinks offered on their drink menu. However, there are other bars very close by.
Stayed 2 nights in Aug 2023

10/10 Excellent

Milena, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC was working perfectly. It’s not easy to find in Bulgaria
Stayed 3 nights in Jul 2023

10/10 Excellent

Richard

Stayed 2 nights in May 2023