6/10 Okay
Leoni
Travelled with family, Travelled with family and small children, Travelled with group
20 Aug 2025
Liked: Cleanliness
Disliked: Staff & service
I was really unimpressed with the cost of this break for what I got.
Rude staff, mould in bathroom, beds were made when “cleaned” but not changed.
Did not expect to book to use the pool because of the holidays!
I had my hands full with severely disabled child and asked for some help bringing something up (I think an ice bucket) and I was told it would cost £5 tray charge. I feel like under the circumstances they could have been a bit kinder. A lot of the staff had an attitude and did not smile.
After my friend went down and said she was struggling to get through to room service after 16 calls they laughed and said the phone wasn’t even plugged in.
The same 2 questioned “why she needs an ice bucket.”
Disappointed that blue badges pay for parking if booked through Expedia.
Swimming pool is not family friendly and I was not told this going to the pool. When I came out (after literally a minute or 2) the staff said “we just presume most parents would hold their kids in the pool” as if that’s normal?
2 towels in a room for 4 people.
No bath In the family room, I presumed as per the pictures there would be.
Was wrongly told at reception that children need to pay for breakfast but when spoke to f&b manager, children eat free with an adult.
The f&b manager was lovely and so was the night bar staff that worked until 3.30am going into 17th August (sorry I forgot his name but he was probably the nicest and most understanding guy, he needs to be recognised!)
Leoni
Stayed 3 nights in Aug 2025
