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DoubleTree by Hilton Stoke on Trent

4.0 star property

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Photo gallery for DoubleTree by Hilton Stoke on Trent

Bar (on property)
Indoor pool, open 6:30 AM to 8:00 PM, pool loungers
Outdoor wedding area
Lobby
Deluxe Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar

Explore the area

View in a map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Place, Waterworld
    ‪2 min walk‬
  • Place, The Potteries Museum and Art Gallery
    ‪15 min walk‬
  • Place, Regent Theatre
    ‪18 min walk‬
  • Airport, Manchester (MAN)
    ‪43 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Family Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)
  • 9 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 9 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(12 reviews)
  • 9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed with Sofa bed

  • 9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.6 out of 10
Excellent
(53 reviews)
  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby sitting area
Hilton Garden Inn Stoke on Trent
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 614 reviews
The price is €82
includes taxes & fees
19 Dec - 20 Dec
Hilton Garden Inn Stoke on Trent

About this property

DoubleTree by Hilton Stoke on Trent

Edwardian hotel with 24-hour fitness centre and sauna
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a conference centre are on-site. Housekeeping is available on request.
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the breakfast at DoubleTree by Hilton Stoke on Trent. During your stay, you're just a quick walk from Waterworld. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Waterworld and a 2-minute drive from The Potteries Museum and Art Gallery
DoubleTree by Hilton Stoke on Trent offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre, 11 meeting rooms, and coworking spaces are available. Event space at this hotel measures 129805 square feet (12059 square metres) and includes a conference centre. The business-friendly DoubleTree by Hilton Stoke on Trent also features a vending machine, a garden, and concierge services. Parking is available for a fee.

This 4-star Stoke-on-Trent hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
DoubleTree by Hilton Stoke on Trent has a restaurant on site.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 7.50 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15 to 16.95 for adults and GBP 8 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (129,805 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1768
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Edwardian architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 15.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults and GBP 8.00 to 9 for children
  • Uncovered self-parking fee: GBP 7.50 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

Reviews

DoubleTree by Hilton Stoke on Trent Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 547 out of 1007 reviews
Rating 8 - Good. 264 out of 1007 reviews
Rating 6 - Okay. 111 out of 1007 reviews
Rating 4 - Poor. 48 out of 1007 reviews
Rating 2 - Terrible. 37 out of 1007 reviews

Reviews

4/10 Poor

yuan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

very disappointed

AC does not work, but got
Stayed 1 night in Aug 2025

6/10 Okay

Leoni

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I was really unimpressed with the cost of this break for what I got. Rude staff, mould in bathroom, beds were made when “cleaned” but not changed. Did not expect to book to use the pool because of the holidays! I had my hands full with severely disabled child and asked for some help bringing something up (I think an ice bucket) and I was told it would cost £5 tray charge. I feel like under the circumstances they could have been a bit kinder. A lot of the staff had an attitude and did not smile. After my friend went down and said she was struggling to get through to room service after 16 calls they laughed and said the phone wasn’t even plugged in. The same 2 questioned “why she needs an ice bucket.” Disappointed that blue badges pay for parking if booked through Expedia. Swimming pool is not family friendly and I was not told this going to the pool. When I came out (after literally a minute or 2) the staff said “we just presume most parents would hold their kids in the pool” as if that’s normal? 2 towels in a room for 4 people. No bath In the family room, I presumed as per the pictures there would be. Was wrongly told at reception that children need to pay for breakfast but when spoke to f&b manager, children eat free with an adult. The f&b manager was lovely and so was the night bar staff that worked until 3.30am going into 17th August (sorry I forgot his name but he was probably the nicest and most understanding guy, he needs to be recognised!)
Stayed 3 nights in Aug 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect family stay

We stayed overnight for a family trip. The room was perfect with everything we needed for a comfortable stay. The beds and pillows were really comfortable. The room was very quiet and we all had a perfect sleep. The breakfast was amazing and catered for all our tastes. Would definitely stay here again.
Stayed 1 night in Aug 2025

10/10 Excellent

Kieran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and value for money
Stayed 1 night in Aug 2025

10/10 Excellent

Yuen Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Mathew

Travelled with family
Disliked: Staff & service
Rooms were decent. Staff weren’t the friendliest. Don’t like that there is free parking for some but charged if you don’t book direct through Hilton. Thought that was a cheek! Carpark was too busy. Struggled to find a space in the evenings especially when wedding guests at the hotel took up a load of spaces and some parked over 2 spaces. The EV chargers didn’t work. Tried 5 different ones and they all failed to connect.
Stayed 3 nights in Aug 2025

8/10 Good

Charanjit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

This was second time I stayed at this hotel for our Alton Towers trip. It’s very popular hotel in stoke on Trent which has many shops and food places to eat out which great with family. Hotel itself is great and family rooms are amazing and comfortable queen beds. Morning breakfast is best with family also evening meal in restaurant & bar area is good. They have nice seating outside too. Overall my first choice hotel when we go Alton Towers.
Stayed 2 nights in Aug 2025

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities
I was driving from the South to the North, with my young family. A pool in a hotel is something I use to bribe my children for sitting long hours in a car. The pool is tiny compared to the size of the hotel and needs to be booked. It was not possible to book a spot in the pool during our stay, which disappointed my children. Other issues - faulty blind in the room fell onto my head. - A long queue and no one at reception when I arrive (understaffed). - parking charge was annoying, just add to room cost (it is less than 10% addition), this is equal for those driving in a car, but feels less petty when dealing with at front desk. - when checking out, I was not asked how our stay was. Good things - breakfast buffet was nice - staff did help when asked and I felt did try their hardest to make stay pleasant.
Stayed 1 night in Aug 2025

8/10 Good

Anne-Michelle

Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Dirty stained pillows, no vegan breakfast options
Stayed 1 night in Aug 2025

8/10 Good

Carlo

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Clean and tidy, hard to navigate around wouldn’t suit disabled people
Stayed 1 night in Aug 2025

6/10 Okay

Syed

Stayed 3 nights in Jul 2025

8/10 Good

Bethan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

sian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

ROHITKUMAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Louise

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel to avoid

Tired looking hotel inside particularly Chair in room all torn on the arms tired furnishings not a particularly clean room Swimming pool flooring seen better days chipped tile. One shower not working One lift out of order. Fire plan inadequate hotel needs updating. Very basic hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the staff very freindly and helpful. The room was great and we had requested a twin room which they were able to do for us. The food in the restaurant was excellent and well presented. We'll definitely be coming again, thank you, Terry.
Stayed 3 nights in Jul 2025

10/10 Excellent

Russell

Travelled with partner
Liked: Amenities, property conditions & facilities
Loved it amazing 100% going back
Stayed 1 night in Aug 2025

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Very comfy and staff were lovely.
Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Travelled with family
Stayed 1 night in Jul 2025

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The rooms are too hot to sleep. Aircon unit only does heat
Stayed 2 nights in Jul 2025

10/10 Excellent

Sheamus

Stayed 1 night in Jul 2025