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DoubleTree by Hilton Stoke on Trent

4.0 star property

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Photo gallery for DoubleTree by Hilton Stoke on Trent

Enjoy a drink at the bar, where multiple beer taps and a selection of liquor bottles are on offer.
Relax by the rectangular pool surrounded by a checkered tile floor and large windows.
Relax in style with a seating area featuring patterned armchairs and a sofa, surrounded by framed artworks and a piano.
Relax in comfort with a large bed, two chairs, and a small table, surrounded by modern decor and natural light.
Stunning hotel with a traditional design, surrounded by lush lawns and trees.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk

Explore the area

Map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Waterworld
    ‪2 min walk‬
  • Regent Theatre
    ‪18 min walk‬
  • Staffordshire University
    ‪2 min drive‬
  • Manchester (MAN)
    ‪42 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 9 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

8.2 out of 10
Very good
(10 reviews)
  • 9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed with Sofa bed

  • 9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

8.6 out of 10
Excellent
(48 reviews)
  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(6 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, desk, laptop workspace

Family Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(5 reviews)
  • 9 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Relax in our spacious lobby with a long bar, comfortable seating, and a large window offering a view of the outdoors.

Hilton Garden Inn Stoke on Trent

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (542)
The price is €159
for 1 room
includes taxes & fees
30 Jul - 31 Jul
Hilton Garden Inn Stoke on Trent

About this property

DoubleTree by Hilton Stoke on Trent

Hotel in Stoke-on-Trent with sauna and 24-hour front desk
This smoke-free hotel features an indoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe and self parking. Housekeeping is available on request.
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a sauna.
Our customers tell us that they can't get enough of the breakfast at DoubleTree by Hilton Stoke on Trent. During your stay, you're just a quick walk from Waterworld. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a steam room and a sauna
  • Guests have great things to say about the pool and the helpful staff
  • Steps from Waterworld and a 2-minute drive from The Potteries Museum and Art Gallery
DoubleTree by Hilton Stoke on Trent offers its guests an indoor pool and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. The business-friendly DoubleTree by Hilton Stoke on Trent also features a vending machine, a garden, and concierge services. Parking is available for a fee.

This 4-star Stoke-on-Trent hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
DoubleTree by Hilton Stoke on Trent has a restaurant on site.
Late-night fare is available from 24-hour room service.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15 to 16.95 for adults and GBP 8 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 15.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults and GBP 8.00 to 9 for children
  • Self-parking fee: GBP 5.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1016 reviews
Rating 8 - Good. 284 out of 1016 reviews
Rating 6 - Okay. 114 out of 1016 reviews
Rating 4 - Poor. 46 out of 1016 reviews
Rating 2 - Terrible. 35 out of 1016 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We had a great stay. Staff were incredibly friendly. Room was big, clean and quiet. Breakfast was really nice. Would definitely stay here again, and would highly recommend. Few minor niggles - the pool was nice but you need to book in advance, same with breakfast. And the parking was £5 for the night which wasn't much but you think they could throw it in for the price of the room. But overall a fantastic stay. Thanks!
Stayed 1 night in Apr 2025

6/10 Okay

Steven

Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Shamsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Family trip

A nice hotel. Well located in Stoke on Trent. Check-in qas quick and easy, staff friendly and helpful. Rooms was nice. Very clean and well maintained. Bed was too hard for my taste. Pillows big and fluffy, but no support at all.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

RYAN

Stayed 1 night in Apr 2025

10/10 Excellent

ann

Travelled with family
Liked: Amenities
Clean and friendly staff would defo recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Kimberlea

Liked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here recently and overall had a lovely experience. The hotel is modern, stylish, and well-maintained. Our room was spacious and comfortable, and the breakfast was absolutely delicious—one of the best we’ve had at a hotel! The only major downside was the location of our room. We were given a top-floor room (room 311, I believe), which was unfortunately right next to the lifts. Every few minutes throughout the night, we could hear the lift mechanisms loudly kicking into action, which made it really difficult to get a proper night’s sleep—something you’d expect as a given when booking a hotel stay. That said, we would absolutely stay again as the hotel itself was great. But next time, we’ll be requesting a room far away from the lifts!
Stayed 1 night in Mar 2025

2/10 Terrible

Amelia Jane

Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Broken and wrongly positioned toilet roll holder rm113 Great customer service from Jasper
Stayed 1 night in Mar 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent in every way

Stayed 1 night in Mar 2025

8/10 Good

Plaxedes

Stayed 2 nights in Mar 2025

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Harry

Stayed 1 night in Mar 2025

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities

Highs and lows

The bed was really hard and there were so many children in the pool. The hot tub has been blocked up but theres still a picture of it on the hotels.com website. There was a big works event on so it took us ages to get served at the bar. For a good ten mins there was only one member of staff serving. Our room was lovely, the whole hotel looks gorgeous but our bed was so hard we hardly slept.
Stayed 1 night in Mar 2025

6/10 Okay

Peter

Liked: Cleanliness, room comfort
Great staff but not enough of them the queue to check in was ridiculous and only one lovely lady on front desk doing her best. Likewise breakfast queue not enough seats and big queue to be given a table. Not what you expect for the stars claimed by the hotel. Leisure facilities very dated and scruffy also overcrowded. Not value for money all things considered.
Stayed 1 night in Mar 2025

10/10 Excellent

PATRICK

Stayed 2 nights in Mar 2025

10/10 Excellent

John, Purfleet

Liked: Cleanliness, staff & service, property conditions & facilities
Hshsh
Stayed 2 nights in Mar 2025

10/10 Excellent

sian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2024