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Pentland

3.0 star property

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Photo gallery for Pentland

Garden
Premium bedding, down duvets, in-room safe, individually decorated
Executive Double or Twin Room (Garden Wing) | Garden view
Breakfast, lunch, dinner served; Regional cuisine
Executive Double or Twin Room (Garden Wing) | Premium bedding, down duvets, in-room safe, individually decorated

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
Princes Street, Thurso, Scotland, KW147AA
  • Place, UHI North Highland - Environmental Research Institute
    ‪3 min walk‬
  • Place, Thurso Beach
    ‪4 min walk‬
  • Place, North Coast Visitor Centre
    ‪6 min walk‬
  • Airport, Wick (WIC)
    ‪41 min drive‬

Room options

View all photos for Classic Double Room

Premium bedding, down duvets, in-room safe, individually decorated

Classic Double Room

7.8 out of 10
Good
(16 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room (Single Use)

Premium bedding, down duvets, in-room safe, individually decorated

Classic Twin Room (Single Use)

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room | Premium bedding, down duvets, in-room safe, individually decorated

Triple Room

  • 23 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room, 2 Double Beds, City View

Premium bedding, down duvets, in-room safe, individually decorated

Family Room, 2 Double Beds, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Single Room

Premium bedding, down duvets, in-room safe, individually decorated

Single Room

9.4 out of 10
Exceptional
(8 reviews)
  • 20 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Double Room Single Use

Premium bedding, down duvets, in-room safe, individually decorated

Classic Double Room Single Use

8.6 out of 10
Excellent
(4 reviews)
  • 23 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Classic Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 1 Double Bed, Ensuite

Superior Double Room, 1 Double Bed, Ensuite | Premium bedding, down duvets, in-room safe, individually decorated

Superior Double Room, 1 Double Bed, Ensuite

7.4 out of 10
Good
(9 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double or Twin Room (Garden Wing)

Executive Double or Twin Room (Garden Wing) | Premium bedding, down duvets, in-room safe, individually decorated

Executive Double or Twin Room (Garden Wing)

  • Garden view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About this property

Pentland

This smoke-free hotel features a restaurant, a bar/lounge and 24-hour room service. Free English breakfast and free WiFi in public areas are also provided. Other amenities include conference space, concierge services and dry cleaning.
Pentland offers 42 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. Flat-screen televisions come with digital channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Pentland. During your stay, you're just a quick walk from Thurso Library. Features include free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free English breakfast served daily
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Only motorbike parking on-site, free parking nearby
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Thurso Library and 4 minutes on foot from UHI North Highland - Environmental Research Institute
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this hotel measures 25 square feet (2 square metres) and includes conference space. The business-friendly Pentland also features tour/ticket assistance, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Thurso hotel is smoke free.

Guests are served a free English breakfast daily from 7 AM to 9 AM.
On-site venue – This restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • Onsite motorcycle parking only

Food and drink

  • Free English breakfast available daily 7 AM to 9 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Golf

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 25 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 10.00 per pet, per night, plus a deposit of GBP 10.00 per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: GBP 10.00 per night
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:30 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Pentland Hotel Thurso
Pentland Thurso
Pentland Hotel Thurso
Pentland Hotel
Pentland Thurso
Hotel Pentland Thurso
Thurso Pentland Hotel
Hotel Pentland
Pentland Hotel
Pentland Thurso
Pentland Hotel Thurso

Pentland Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 131 out of 379 reviews
Rating 8 - Good. 138 out of 379 reviews
Rating 6 - Okay. 72 out of 379 reviews
Rating 4 - Poor. 29 out of 379 reviews
Rating 2 - Terrible. 9 out of 379 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room with very comfortable firm bed, easy check-in with friendly staff. Generous breakfast.
Stayed 1 night in Nov 2025

4/10 Poor

Robin

Stayed 1 night in Nov 2025

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly people great town, great breakfast will go back for sure
Stayed 1 night in Nov 2025

4/10 Poor

Margaret

Business traveller
Disliked: Cleanliness
The bathroom floor looked like it hadn't been swept in a while and the bedding didn’t seem fresh. On checking in I was informed that I had been given 'an upgrade', but I have stayed in that same room before and it wasn't an upgrade. As for the room next door, I could hear the person in the bath. The rooms must be split by a very thin partition. I asked for a receipt while paying on arrival but was informed that I would get it in the morning. However the reception wasn't opened at 0720am and when I pressed the bell, no one came. There appeared to be an A4 receipt lying behind the locked counter barrier which was unreachable so I just had to leave without it.
Stayed 1 night in Nov 2025

6/10 Okay

James

Liked: Cleanliness
Disliked: Amenities
The hotel was OK. Could have been a lot better. Could have been worse. I was expecting more and disappointed.
Stayed 1 night in Nov 2025

6/10 Okay

Rick

Business traveller
Liked: Staff & service
Disliked: Amenities
The room was adequate, but only just. Very cold, and the radiator in the bathroom had no control valve so it couldn’t be turns on! The cooked breakfast wasn’t actually bad, but it was all very cold … lying under a warm lightbulb really did it no favours. Nice staff, as usual, but these problems are too great to overlook.
Stayed 2 nights in Oct 2025

6/10 Okay

Joanne

Travelled with family
Liked: Cleanliness, staff & service
No hot water in shower and room smelled badly of stale smoke. Staff lovely and evening meal was excellent.
Stayed 1 night in Oct 2025

6/10 Okay

LORAINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVENING MEALS WERE GOOD
Stayed 3 nights in Oct 2025

6/10 Okay

Euan

Stayed 2 nights in Oct 2025

6/10 Okay

Terrence

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great breakfast with wonderful service! Dinner in a separate restaurant onsite was close to the worst food we've had in Scotland with the slowest service imaginable. Room was somewhat dirty with hair all over the bathroom (on the sink, tub, and floor). Property felt dated in a run down sort of way inside and out.
Stayed 1 night in Oct 2025

10/10 Excellent

Colin, Whitehorse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and very helpful staff. Restaurant meals very good and reasonably priced. Enjoyed our stay
Stayed 1 night in Oct 2025

10/10 Excellent

Terah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and bath was spacious.
Stayed 1 night in Oct 2025

6/10 Okay

Luke

Travelled with group
Disliked: Property conditions & facilities
The overall stay was OK but this hotel is in dire need of a refresh. The rooms and bathrooms were very clean but very tired. The bar was also very poorly stocked. Staff were very friendly though, so not all bad.
Stayed 1 night in Oct 2025

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness
Disliked: Amenities
It was quiet. It had that old hotel feel but not quite as charming as we had hoped. Felt like needed some refurbishments. However, it was quiet and we felt safe. It was fine. A really lovely Indian restaurant about two blocks away.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, spotless, comfortable, quiet room. Excellent freshly cooked breakfast with local ingredients. Hotel is handy for shops, bars, eateries, etc. Less than 5 minutes walk to main bus stop to/from Inverness & 5 minutes walk to train station. My go to accomodation in Thurso.
Stayed 1 night in Oct 2025

2/10 Terrible

ALYSON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointing Stay – Would Not Recommend The Pentland Hotel may be dog friendly, but that’s about the only positive. The carpets reeked of dog and the whole place felt old, tired, and unclean. The building is run down and gave the impression of being dirty – I couldn’t wait to leave. Food was just average, nothing special, and breakfast was “help yourself” with everything looking greasy and deep-fried. For the price, I expected much better. This hotel seriously needs investment and attention to cleanliness. Definitely not somewhere I’d stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service in all. They accomodated an early breakfast before the ferry crossing to Orkney.
Stayed 2 nights in Sep 2025

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Thurso

Always a good stay at the Pentland, always sleep well and the food is good especially the buffet breakfast, staff are friendly and can’t do enough for you. Dropped a mark only because the bathroom door handle was hanging off which made opening and closing the door difficult but didn’t complain about it but otherwise just perfect, right down to the shortbread treat for tea and coffee. Too many places now don’t provide a biscuit, it’s the small things that matter. Having a wee treat with a cuppa after travelling all day goes a long way, well done guys.
Stayed 1 night in Sep 2025

6/10 Okay

Dominique, Mont-Saint-Hilaire

Travelled with family
Disliked: Amenities, property conditions & facilities
The facilities requires an update on everything. The walls, the carpet, the curtains... everything!
Stayed 1 night in Sep 2025

6/10 Okay

Dominique, Mont-Saint-Hilaire

Travelled with family
Disliked: Amenities, property conditions & facilities
The room showed water damage, could not open window. Supper at the in-house restaurant was horrible.
Stayed 1 night in Sep 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort

Central Thurso stop over

Central hotel in Thurso. Nice enough for an overnight stay. Hotel and Room slightly old fashioned but comfortable enough. No lift and we were up on the 2nd floor and a walk away from the stairs. Good exercise carrying bags up and down
Stayed 1 night in Sep 2025

6/10 Okay

Cliff

Old hotel. Everything was average
Stayed 1 night in Sep 2025

6/10 Okay

Graeme

Travelled with partner
Staff were friendly and had a good meal in the bar. En suite was newly done but double room was very small.
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Barely an overnight stay!

Got here late but the porter sorted my room out very quickly in a friendly and efficient manner. I arrived at the hotel just after midnight so never got to enjoy the dining experience…. At least not until breakfast!
Stayed 1 night in Sep 2025