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Shinjuku Urban Hotel

2.5 star property

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Photo gallery for Shinjuku Urban Hotel

A large room for families use (W/Washing Machine) | Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Aerial view
Pent house for families use(W/Washing Machine) | Private kitchenette | Fridge
Pent house for families use(W/Washing Machine) | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
2-8-12 Kabukicho, Shinjuku-ku, Tokyo, Tokyo, 160-0021
  • Place, Samurai Museum
    ‪3 min walk‬
  • Place, Isetan Department Store Shinjuku
    ‪6 min walk‬
  • Place, Shinjuku Gyoen National Garden
    ‪12 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪36 min drive‬

Room options

View all photos for Single Room, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Single Room, Non Smoking

7.2 out of 10
Good
(16 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room, Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Single Room, Smoking

7.8 out of 10
Good
(32 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Twin Room, Non Smoking

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Twin Room, Smoking

7.6 out of 10
Good
(4 reviews)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Double Room, Non Smoking

  • 22 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Double Room, Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Double Room, Smoking

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Traditional Room

Japanese Traditional Room | Desk, laptop workspace, blackout curtains, iron/ironing board

Japanese Traditional Room

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for A large room for families use (W/Washing Machine)

A large room for families use (W/Washing Machine) | Private kitchenette | Fridge

A large room for families use (W/Washing Machine)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 11
  • 6 Single Futons

View all photos for Pent house for families use(W/Washing Machine)

Pent house for families use(W/Washing Machine) | Private kitchenette | Fridge

Pent house for families use(W/Washing Machine)

9.2 out of 10
Wonderful
(5 reviews)
  • 87 sq m
  • 3 bedrooms
  • Sleeps 9
  • 5 Single Beds

View all photos for Family Room (W/ Washing Machine)

Family Room (W/ Washing Machine) | Desk, laptop workspace, blackout curtains, iron/ironing board

Family Room (W/ Washing Machine)

  • 51 sq m
  • Sleeps 3
  • 1 Large Single Bed

View all photos for Single Room (No Cleaning), Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Single Room (No Cleaning), Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Single Room (No Cleaning), Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Single Room (No Cleaning), Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room (No Cleaning), Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Twin Room (No Cleaning), Smoking

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room (No Cleaning), Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Twin Room (No Cleaning), Non Smoking

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

Shinjuku Urban Hotel

Hotel in Tokyo, near Shinjuku Gyoen National Garden
A 24-hour front desk and a vending machine are available at this hotel.
Shinjuku Urban Hotel offers 33 air-conditioned accommodations with complimentary slippers and free toiletries. Business-friendly amenities include desks and telephones. Bathrooms include a combined bath/shower unit and toilets with an electronic bidet. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Our customers tell us that they can't get enough of the helpful staff at Shinjuku Urban Hotel. During your stay, you're just a quick walk from Samurai Museum.
  • Amenities include a lift and a vending machine
  • 14 minutes by foot from Shinjuku Gyoen National Garden and a 4-minute drive from National Stadium
Shinjuku Urban Hotel offers its guests a vending machine and a lift. The front desk is open around the clock.

Smoking is allowed in designated areas at this Tokyo hotel.

Property amenities

Parking and transport

  • No on-site parking available

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Shinjuku Urban
Shinjuku Urban Hotel Tokyo
Shinjuku Urban Hotel Hotel
Shinjuku Urban Hotel Tokyo
Shinjuku Urban Hotel Hotel Tokyo

Shinjuku Urban Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 291 out of 626 reviews
Rating 8 - Good. 209 out of 626 reviews
Rating 6 - Okay. 87 out of 626 reviews
Rating 4 - Poor. 27 out of 626 reviews
Rating 2 - Terrible. 12 out of 626 reviews

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Marissa

Stayed 8 nights in Nov 2025

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff were friendly and checking in and out was a breeze. The room is slightly larger than typical hotels in Japan so that’s a bonus.
Stayed 15 nights in Oct 2025

10/10 Excellent

Jean Paul

Liked: Cleanliness, property conditions & facilities
Great value for the price. The rooms are old but kept clean and are a little bit larger than other business hotels/economic hotels in Japan. The front desk is very helpful and the cleaning persons really put effort. The location is also great, as it is 7-10 minutes away from Shinjuku Sanchome station or 15-20 minutes away from Shinjuku station. One downside is you will be in the heart of Tokyo’s entertainment district and it will be noisy throughout the night.
Stayed 5 nights in Oct 2025

8/10 Good

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the staff were great and helpful but the hotel is getting a little bit run down. That said it was a good price, convenient and in a safe area. It was a bit noisy at night, but the noise was from the street - not the hotel’s fault. And the noise was no match for a good pair of foam earplugs.
Stayed 5 nights in Oct 2025

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

4/10 Poor

Jayme

Liked: Staff & service
Disliked: Cleanliness, amenities
Not what I saw on the reviews, was a dirty room with mosquitoes and carpet was stained. Staff was great! But I will not be staying there again.
Stayed 4 nights in Oct 2025

6/10 Okay

xiao long

Travelled with family
Liked: Cleanliness, staff & service
Good location. Room is too old and small. Actually it’s worth the lower price.
Stayed 2 nights in Oct 2025

6/10 Okay

Lee

Disliked: Cleanliness

Meh

Hotel is old; Staff did not speak English. I was disappointed when I couldn’t send my luggage to the airport with their help. There were someone else’s hair in the bathroom . Room was spacious though . Duck was a cute addition
Stayed 2 nights in Oct 2025

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room
Stayed 4 nights in Oct 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Sep 2025

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place was so good, I already miss it.

Very friendly staff. Willing to go the extra mile for you. They absolutely took care of my luggage forwarding. The room was very clean when I came. They provided good amenities and toiletries. Location is amazing as well. Right in the heart of Shinjuku, with excellent restaurants and convenience stores nearby. Public transportation is very close as well.
Stayed 4 nights in Sep 2025

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was super cozy, right next to a few good food options and staff was super friendly and helpful would stay again
Stayed 6 nights in Aug 2025

2/10 Terrible

Mario

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Mold
Stayed 3 nights in Jul 2025

10/10 Excellent

Niall

Stayed 5 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to most things in Shinjuku plus a 7 11 was right next door
Stayed 3 nights in Jul 2025

10/10 Excellent

Ho Xuan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Rich

Stayed 2 nights in Jun 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

4/10 Poor

raymond w

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The washroom has lots of mold. The bed and linens are terrible. Nosie and leaking in room aircon.
Stayed 1 night in Jun 2025

6/10 Okay

Gabriel

Travelled with group
Disliked: Amenities, property conditions & facilities
This hotel is more like a motel in a very populated area with businesses. One thing I wished I knew was that’s it’s considered in the red lights district. However, I would possibly stay here again
Stayed 4 nights in May 2025

10/10 Excellent

Nouphone

Stayed 4 nights in May 2025

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Ok
Stayed 5 nights in Mar 2025

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and the location was great, definitely would stay here again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property and will 100% book it again, specifically room 903. Thank you for the excellent service
Stayed 5 nights in Apr 2025

8/10 Good

Aaron

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025