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elaya hotel vienna city center

4.0 star property
VIP Access

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Photo gallery for elaya hotel vienna city center

Minibar, in-room safe, desk, laptop workspace
Junior Suite | Minibar, in-room safe, desk, laptop workspace
Reception
Free toiletries, hair dryer, towels
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Air conditioning

Explore the area

Map
Wildpretmarkt 5, Vienna, 1010
  • St. Stephen's Cathedral
    ‪2 min walk‬
  • Stephansplatz
    ‪2 min walk‬
  • Vienna State Opera
    ‪11 min walk‬
  • Vienna (VIE-Vienna Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

8.4 out of 10
Very good
(9 reviews)
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, laptop workspace

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, laptop workspace

Superior Double Room

9.2 out of 10
Wonderful
(14 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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4.7 out of 5, Exceptional, (1005)
The price is €163
for 1 room
includes taxes & fees
23 Jul - 24 Jul
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About this property

elaya hotel vienna city center

Hotel with a 24-hour front desk, steps from Stephansplatz
This smoke-free hotel features concierge services, dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
Elaya hotel vienna city center offers 36 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at elaya hotel vienna city center. During your stay, you're just a quick walk from Stephansplatz. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Stephansplatz and 13 minutes on foot from Vienna State Opera
  • Airport shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)
Elaya hotel vienna city center offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Elaya hotel vienna city center also features laundry facilities, dry cleaning/laundry services, and a front desk safe.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.
Room service is available.

Languages

Arabic, Croatian, English, French, German, Hungarian, Italian, Russian, Serbian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 35 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 20 per person

Family friendly

  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive lockbox information

Access methods

Staffed front desk, lockbox

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Elaya hotel vienna city center offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien
Amadeus Wien
Amadeus Hotel Vienna
Amadeus Vienna
Arthotel ANA Amadeus
Elaya Vienna City Center
elaya hotel vienna city center Hotel
elaya hotel vienna city center Vienna
elaya hotel vienna city center Hotel Vienna

elaya hotel vienna city center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 461 out of 744 reviews
Rating 8 - Good. 222 out of 744 reviews
Rating 6 - Okay. 35 out of 744 reviews
Rating 4 - Poor. 17 out of 744 reviews
Rating 2 - Terrible. 9 out of 744 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

Juan, Guayaquil

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with friendly staff.
Stayed 3 nights in Mar 2025

6/10 Okay

Ron

Liked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Maximiliano

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Charlotte

Stayed 2 nights in Feb 2025

10/10 Excellent

Nilufar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

Such lovely and friendly staff. I felt like it was my home away from home. They greeted me each time I walked in and out and asked me about my day. Their complimentary tea and coffee service all day was just the thing I needed to warm up from being out in the cold all day. The room was clean, eco-friendly and had all the conveniences I needed. I would stay here over and over again. It also is in a great central location minutes walk away from St. Stephen's church and the rest of Vienna's attractions.
Stayed 2 nights in Feb 2025

10/10 Excellent

beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Min Jung, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at Elaya hotel! Very convenient, central and most of all, decent sized & clean. Strongly recommended :)
Stayed 2 nights in Jan 2025

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Bernadine, Hillside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. It was truly a wonderful time. Thanks
Stayed 7 nights in Dec 2024

10/10 Excellent

Paul william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nearby to transport links if needed. Modern enough and had everything we needed but a little tired in places. A very good stay all in all.
Stayed 3 nights in Dec 2024

10/10 Excellent

Rocky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great rooms are big considering it’s Europe and beds are comfortable stayed in Munich and bed was hard as a rock. The area where the hotel is located is very close to high end shopping as well as other points of interest very friendly people and only thing that was missing was a hotel bar or restaurant
Stayed 2 nights in Dec 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice warm room, friendly staff.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very accommodating to the situation I had with my room and they were very helpful and accommodating my extra guest, even though the hotel at capacity. I don’t think I’ve had a better experience at a hotel with hotel staff. I had a situation with the person who was staying in my room and the hotel was very understanding and helped me mitigate through it. I appreciated that very much and respect the care they had for their other hotel goers. The food was terrific.
Stayed 3 nights in Dec 2024

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff and excellent location.
Stayed 7 nights in Nov 2024

10/10 Excellent

Adrian Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Dec 2024

8/10 Good

Lee Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Clean. Breakfast was good. Staff helpful. Bathroom was a bit dated and could benefit from an update but it was a major problem. Sound proofing not the best but overall I would recommend if you are looking to visit central Vienna
Stayed 3 nights in Nov 2024

10/10 Excellent

Jan, Maitland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small boutique hotel in the perfect location to see all the marvelous sites Vienna has to offer. Staff was very friendly and helpful. Close to shopping and restaurants. We had a wonderful stay.
Stayed 6 nights in Nov 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
The property is really in the middle of everything so everything were a short distance walk. We took an uber on some of the distance places but attraction places like saint peter church where they performed a musical quarter is literally a rock throw away as well as saint stephen church which is in the heart of the shopping strips. I finally had the courage to take a train to Budapest amd it was a blast. Get the first class express option for 4 more euro and its well worth it. The only hitch was our in our arrival when the pickup driver told us that we had 1 too many luggage for the vehicle that it was arranged for..and he started bad mouthing Orbitz for lack of communication but i said thats not the case coz i have save the email communication but he ultimately arranged another ride which was a taxi that accommodated us instead of the limo company for which we originally agreed upon. Upon arriving to the hotel I brought up the issue and the person and the name of the person to whom i was in communication with but he claimed no such person worked there even though it said it's coming from their front desk. It seems that only parts of the communication were recieved like I asked for 2 separate bedroom with one extra bed in one of them and that didn't happen. It seems that 3 beds for 3 people is incomprehensible..but overall everything went great and special kudos to the hotel staffs. Great work guys.
Stayed 10 nights in Nov 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

Location was perfect. Staff was very friendly and helpful. Room was very comfortable
Stayed 4 nights in Nov 2024

10/10 Excellent

Roger

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is ideally located to explore central Vienna, from Stephensplatz to the Museum Quarter. All are within easy walking distance. The concierge at the front desk was very helpful in suggesting and making reservations for wonderful dinners every night we stayed.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warmest Welcome

The staff at this hotel took a great experience to the next level. The rooms were wonderful - clean, safe, and spacious with wonderful decorative accents that added to the joy. I felt so cared for here, especially by Messadi at the front desk. He gave us suggestions and was incredibly hospitable each time we were through the lobby. Great location, walkable to many places we wanted to go, and surrounded and immersed by the city.
Stayed 2 nights in Jul 2024

8/10 Good

Joan, Westminster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vienna is a very large area. The walk to attractions was a distance, we taxied to most attractions. The staff was very helpful and room was clean and comfortable.

10/10 Excellent

Mainor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location

The best location in the city
Stayed 2 nights in Oct 2024