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elaya hotel vienna city center

4.0 star property
VIP Access

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Photo gallery for elaya hotel vienna city center

Exterior
Daily buffet breakfast (EUR 20 per person)
Minibar, in-room safe, desk, laptop workspace
Junior Suite | Minibar, in-room safe, desk, laptop workspace
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
Wildpretmarkt 5, Vienna, 1010
  • St. Stephen's Cathedral
    ‪2 min walk‬
  • Stephansplatz
    ‪2 min walk‬
  • Vienna State Opera
    ‪11 min walk‬
  • Vienna (VIE-Vienna Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

8.4 out of 10
Very good
(9 reviews)
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Single Room

Single Room | Minibar, in-room safe, desk, laptop workspace

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, laptop workspace

Superior Double Room

9.0 out of 10
Wonderful
(15 reviews)
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

elaya hotel vienna city center

Hotel with a 24-hour front desk, steps from Stephansplatz
This smoke-free hotel features concierge services, dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a front desk safe are on-site.
Elaya hotel vienna city center offers 36 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at elaya hotel vienna city center. During your stay, you're just a quick walk from Stephansplatz. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from Stephansplatz and 13 minutes on foot from Vienna State Opera
  • Airport shuttle service available for a fee
  • Cats and dogs welcome free of charge (restrictions apply)
Elaya hotel vienna city center offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Elaya hotel vienna city center also features laundry facilities, dry cleaning/laundry services, and a front desk safe.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:00 AM.
Room service is available.

Languages

Arabic, Croatian, English, French, German, Hungarian, Italian, Russian, Serbian, Spanish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 35 per day)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 20 per person

Family friendly

  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Visual alarms in hallways
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive lockbox information

Access methods

Staffed front desk, lockbox

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 20 per person
  • Airport shuttle fee: EUR 45 per vehicle (one-way)
  • Nearby parking fee: EUR 35 per day (1312 ft away)
  • Pet deposit: EUR 0 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Elaya hotel vienna city center offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Amadeus Hotel Wien
Amadeus Wien
Amadeus Hotel Vienna
Amadeus Vienna
Arthotel ANA Amadeus
Elaya Vienna City Center
elaya hotel vienna city center Hotel
elaya hotel vienna city center Vienna
elaya hotel vienna city center Hotel Vienna

elaya hotel vienna city center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 469 out of 761 reviews
Rating 8 - Good. 226 out of 761 reviews
Rating 6 - Okay. 38 out of 761 reviews
Rating 4 - Poor. 17 out of 761 reviews
Rating 2 - Terrible. 11 out of 761 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Saranjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice small clean hotel. I was a solo traveller staying for 3 nights. My single room had nice shower and wash area. Nice and quiet slept well.
Stayed 3 nights in May 2025

10/10 Excellent

David, Forest Hills

Stayed 4 nights in May 2025

8/10 Good

Linda, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

6/10 Okay

Alice

Stayed 7 nights in Apr 2025

10/10 Excellent

Tanzin

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful
Stayed 2 nights in May 2025

8/10 Good

Fiachra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lov

Stayed 7 nights in Apr 2025

10/10 Excellent

Daniel J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff

Our 2 night stay at the Elaya Hotel Vienna City Center was excellent due to the convenient location and superior attention given by all staff members - whether at the front desk or dining room.
Stayed 2 nights in May 2025

10/10 Excellent

JOSE, Chula Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and good service
Stayed 4 nights in Apr 2025

8/10 Good

Chihhao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenu, shopping areas, many dining options
Stayed 7 nights in Apr 2025

10/10 Excellent

Simona, Davidson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming Boutique Hotel in an Ideal Location Great hotel just a few steps from Stephansplatz — the location was absolutely perfect! It’s a small boutique hotel, which I really liked for its cozy and intimate feel. The only minor issue I experienced was when I ordered a ride to the airport through the hotel in the morning — unfortunately, the driver didn’t show up. It wasn’t the hotel’s fault, and I was able to quickly book a ride through Bolt instead, which worked out well (and was actually cheaper — about $30 vs. $60). Overall, a wonderful stay and I would definitely return!
Stayed 1 night in Apr 2025

10/10 Excellent

Alexander, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, location is perfect
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Great location and staff!
Stayed 3 nights in Apr 2025

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

Juan, Guayaquil

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with friendly staff.
Stayed 3 nights in Mar 2025

6/10 Okay

Ron

Liked: Staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Maximiliano

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Charlotte

Stayed 2 nights in Feb 2025

10/10 Excellent

Nilufar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

Such lovely and friendly staff. I felt like it was my home away from home. They greeted me each time I walked in and out and asked me about my day. Their complimentary tea and coffee service all day was just the thing I needed to warm up from being out in the cold all day. The room was clean, eco-friendly and had all the conveniences I needed. I would stay here over and over again. It also is in a great central location minutes walk away from St. Stephen's church and the rest of Vienna's attractions.
Stayed 2 nights in Feb 2025

10/10 Excellent

beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Min Jung, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at Elaya hotel! Very convenient, central and most of all, decent sized & clean. Strongly recommended :)
Stayed 2 nights in Jan 2025

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Bernadine, Hillside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. It was truly a wonderful time. Thanks
Stayed 7 nights in Dec 2024

10/10 Excellent

Paul william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and nearby to transport links if needed. Modern enough and had everything we needed but a little tired in places. A very good stay all in all.
Stayed 3 nights in Dec 2024

10/10 Excellent

Rocky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great rooms are big considering it’s Europe and beds are comfortable stayed in Munich and bed was hard as a rock. The area where the hotel is located is very close to high end shopping as well as other points of interest very friendly people and only thing that was missing was a hotel bar or restaurant
Stayed 2 nights in Dec 2024