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Graben Hotel

4.0 star property

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Photo gallery for Graben Hotel

Front of property
Property video
Premium bedding, minibar, in-room safe, individually decorated
Lobby sitting area
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View in a map
Dorotheergasse 3, Vienna, Vienna, 1010
  • Place, Stephansplatz
    ‪2 min walk‬
  • Place, St. Stephen's Cathedral
    ‪2 min walk‬
  • Place, Vienna State Opera
    ‪8 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Single Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Single Room

  • Sleeps 1

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Double Room

  • Sleeps 2

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Double Room

  • Sleeps 2

View all photos for Standard Single Room

Standard Single Room | Premium bedding, minibar, in-room safe, individually decorated

Standard Single Room

8.8 out of 10
Excellent
(28 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, individually decorated

Standard Double Room

8.2 out of 10
Very good
(38 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room | Premium bedding, minibar, in-room safe, individually decorated

Superior Room

9.0 out of 10
Wonderful
(7 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Standard Double Room Single Use

Premium bedding, minibar, in-room safe, individually decorated

Standard Double Room Single Use

8.4 out of 10
Very good
(5 reviews)
  • 18 sq m
  • Sleeps 1
  • 2 Single Beds

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About this property

Graben Hotel

Hotel with a restaurant, steps from Jüdisches Museum
Along with a restaurant, this smoke-free hotel has coffee/tea in a common area and a business centre. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Graben Hotel offers 52 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of Graben Hotel's great location. During your stay, you're just a quick walk from Stephansplatz. Enjoy features like free WiFi in public areas, plus a restaurant and a business centre. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy Italian cuisine while dining at Trattoria Santo Stefano
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Steps from Jüdisches Museum and Plague Column
  • Airport and train station pick-up shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. Public spaces have free WiFi. A business centre, a meeting room, and limo/town car service are available. Event space at this hotel measures 431 square feet (40 square metres) and includes conference space. An airport shuttle (available on request) and a train station pick-up service are available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Graben Hotel. Parking is available for a fee.

This 4-star Vienna hotel is smoke free.

Trattoria Santo Stefano – This restaurant specialises in Italian cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM on request
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 43 per day)
  • Limited on-site self parking

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Trattoria Santo Stefano

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 431 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1918
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 260
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 260

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 10.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 30 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 48 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: EUR 43 per day
  • Pet fee: EUR 10.25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: EUR 260 (subject to availability)
  • Late check-out fee: EUR 260 (subject to availability)
  • Rollaway bed fee: EUR 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Graben Hotel offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 15 September to 31 May.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Graben Hotel
Graben Hotel Vienna
Graben Vienna
Hotel Graben
Graben
Graben Hotel Hotel
Graben Hotel Vienna
Graben Hotel Hotel Vienna

Graben Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 512 out of 1000 reviews
Rating 8 - Good. 380 out of 1000 reviews
Rating 6 - Okay. 79 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chin Pei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff, patient, responsive, helpful. Room was compact and tastefully designed, bed was very comfortable, very peaceful sleep. It may not be suitable for families - as it is located along an alley with several pubs.
Stayed 1 night in Sep 2025

10/10 Excellent

Valeriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
):):):
Stayed 4 nights in Sep 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff at the hotel who were very helpful. Very close to metro and public transport. Many places of interest within a very short walk. Will definitely stay here again.
Stayed 9 nights in Aug 2025

10/10 Excellent

Azita

Stayed 4 nights in Sep 2025

6/10 Okay

may

Room is small and breakfast is limites
Stayed 2 nights in Sep 2025

8/10 Good

Julie Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel location are faultless. The hotel decor is a little tired.
Stayed 6 nights in Aug 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly and helpful staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Eiman, Burke

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and in a great location
Stayed 1 night in Aug 2025

8/10 Good

Eiman, Burke

Liked: Amenities
Nice clean hotel in a great location
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the heart of the city and gives excellent access to all the attractions Vienna has to offer. I stay at the Graben Hotel on a regular basis.
Stayed 6 nights in Aug 2025

10/10 Excellent

Robert

Stayed 1 night in Aug 2025

10/10 Excellent

Luke

Stayed 3 nights in Aug 2025

6/10 Okay

Rita

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Review

The location is a 10. Located downtown minutes to museums and the walking area. We stayed there in August. The weather was HOT. Though there was A/C (split unit) in the room, it was barely making a difference - looked old. The staff gave us a fan that helped. A/C really needs a tech re-fresh. I thought it was a bit pricey for what you get. Old building with just a little of re-fresh. Bathroom was outdated in our room. The main thing going for this hotel is its location. one elevator for the entire hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding!

We had a wonderful experience over the 5 days. The food is fantastic and the service 2nd to none! Will recommend to anyone.
Stayed 5 nights in Jul 2025

8/10 Good

mark

Travelled with family
Disliked: Staff & service
Great location. Staff service just average. AC not working properly. But right in the middle of everything. Worth a visit.
Stayed 1 night in Jul 2025

10/10 Excellent

Azar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in excellent location, staff were amazingly friendly and helpful.in the heart of everything
Stayed 4 nights in Jul 2025

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely Recommended

Very nice hotel in excellent location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Leonard

Liked: Amenities
Great hotel in the very center of Vienna Everything is good. The only wish for improvement is to install USB port charging sockets and replace the old fashioned heavy keys with the card keys.
Stayed 6 nights in Jul 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in this hotel 3 times and never had any problems.
Stayed 3 nights in Jul 2025

8/10 Good

Rania

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location, large rooms , exceptionally friendly staff, the on site restaurant was excellent, and many other dining options nearby. Subway/ metro right outside your door. Book it!
Stayed 2 nights in Jun 2025

6/10 Okay

Olga

Stayed 4 nights in Jun 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We especially liked the location of the Graben Hotel. It was directly in the historic district, so it easy to the attractions we liked. The rooms were adequately sized, clean with all of he amenities we needed. The staff was extremely helpful. One staff member even walked us to a location because he realized it was a complicated route to get there.
Stayed 5 nights in May 2025

8/10 Good

Annika

Liked: Cleanliness
Clean but dated. Chose the hotel for its perfect position within "Innere stadt" and got value for money.
Stayed 2 nights in May 2025