Best Western Plus Elgin - Chicago

3.0 star property

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Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (with Single Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony (with Single Sofabed)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (with Single Sofabed)

Suite, 1 King Bed, Non Smoking (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (with Single Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub (with Single Sofabed)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Patio (with Single Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Patio (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed)

Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony (with Single Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (with Single Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking (with Single Sofabed)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Plus Elgin - Chicago

Suburban hotel with 24-hour fitness centre and 24-hour business centre
This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site.
Best Western Plus Elgin - Chicago offers 126 accommodations with coffee/tea makers and a hairdryer. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This West Dundee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Elgin - Chicago. During your stay, you'll be close to Santa's Village. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at The Bistro
  • Take a swim in the indoor pool
  • Amenities include a 24-hour business centre, 2 meeting rooms and a gift shop
  • On-site recreation includes a 24-hour gym
  • 5 minutes by car from Hemmens Cultural Center and 7 minutes from Santa's Village
Best Western Plus Elgin - Chicago offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Best Western Plus Elgin - Chicago. Self parking is free.

This 3-star West Dundee hotel is smoke free.

The Bistro – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Bistro

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 25 mi (40 km) of the property will not be allowed to check in
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Courtyard Elgin
Courtyard Marriott Elgin
Courtyard Marriott Elgin Hotel
Courtyard Marriott Elgin Hotel West Dundee
Courtyard Marriott Elgin West Dundee
Courtyard West Dundee
Marriott Elgin
Courtyard Marriott Elgin West Dundee Hotel
Courtyard Marriott Chicago Elgin/West Dundee Hotel
Courtyard Marriott Chicago Elgin/West Hotel
Courtyard Marriott Chicago Elgin/West Dundee
Courtyard Marriott Chicago Elgin/West
West Dundee Courtyard
Courtyard By Marriott Chicago West Dundee Hotel West Dundee
Courtyard West Dundee
Courtyard by Marriott Elgin West Dundee
Courtyard riott Chicago ginWe
Plus Elgin Chicago West Dundee
Best Western Plus Elgin - Chicago Hotel
Sonesta Select Chicago Elgin West Dundee
Best Western Plus Elgin - Chicago West Dundee
Courtyard by Marriott Chicago Elgin/West Dundee
Best Western Plus Elgin - Chicago Hotel West Dundee

Best Western Plus Elgin - Chicago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 563 out of 1003 reviews
Rating 8 - Good. 195 out of 1003 reviews
Rating 6 - Okay. 107 out of 1003 reviews
Rating 4 - Poor. 64 out of 1003 reviews
Rating 2 - Terrible. 74 out of 1003 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Priyesh

Liked: Cleanliness, staff & service
Overall good. No breakfast options.
Stayed 1 night in Mar 2025

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Mason

Liked: Staff & service
Disliked: Property conditions & facilities
Didn’t have hot water for my entire stay. Construction going on till 8pm on Friday night
Stayed 2 nights in Mar 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, pleasant staff, beautiful accommodations, soft beds.
Stayed 1 night in Mar 2025

10/10 Excellent

Dennis

Stayed 2 nights in Feb 2025

4/10 Poor

dorian

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort

No hot shower

It was clean, since it was just renovated... but the water was never warm. A cold shower two days, coming out with goose bumps and the staff didn't care or even really acknowledge that it was a problem. I tried switching rooms, cuz we thought maybe it was just my room, not the issue. Also they have old phones that don't work at all in either room. So whats the point??? if you wanted to call down to the front desk, you couldn't. All ice machines were also out of order. I won't be going back, mainly because of the lack of hot water situation.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were super nice, let us check in early, helped us get into the pool cause it wasn’t working when we tried. I’ll stay there next time I come to town!
Stayed 3 nights in Feb 2025

10/10 Excellent

Lisa, Elgin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk people were wonderful. Super nice and fast check in.
Stayed 1 night in Mar 2025

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly Just missing towels in the pool room
Stayed 1 night in Mar 2025

10/10 Excellent

Edgar

Stayed 1 night in Feb 2025

10/10 Excellent

CARLOS

Stayed 2 nights in Feb 2025

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loud neighbors

Overall a very good stay but 3 stars because i was placed next to a very loud room who continued noise until i had to complain and even then the loud chatter and music still continued throughout the following days. The walls were really thin in 253. Hoping next stay will be better
Stayed 6 nights in Feb 2025

2/10 Terrible

Sheena

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Subject: Concerns regarding night staff behavior and management response Dear Sonesta Corporate Team, I am writing to bring to your attention a concerning experience I had during my recent stay at one of your hotels. While I have been a satisfied customer of Sonesta in the past, the behavior of the night staff and the management's response to my concerns have left me feeling uncomfortable, unsafe, and disappointed. , my sister-in-law and I were sitting in the lounge area near the lobby when the night staff member approached us. He asked us for our room number, making a comment that there's no sleeping in the lounge area. He also stated that we shouldn't be in that area that late, which made us feel unwelcome and singled out. What was even more concerning was that he didn't address any other hotel patrons in the same manner. I felt that this behavior was unacceptable and decided to speak to the manager the next morning. Unfortunately, the manager's response was dismissive and lacking concern. He stated, "I heard your story, I'll talk to him," without offering any apology, explanation, or reassurance that my concerns would be taken seriously. As a customer, I expect to feel safe and respected during my stay at any hotel. The behavior of the night staff and the management's response to my concerns have fallen short of these expectations. I hope that you will take my complaint seriously and take necessary steps to address the issues I've raised. I would appreciate

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
I was thoroughly impressed with the service, my room, and the staff there was thoughtful, very kind, and especially helpful. The only concern I had was with the missing light switch plate in my room (327) in my bathroom. However, it was to be expected as they were going through some renovations, although, I'm unsure if it may have extended throughout the whole of the hotel, or if it was just only regulated to the front where the their café was being rebuilt. Regardless, I enjoyed my weekend "stay-cation" there for my good friend's nuptials that occurred at The Brix, a few miles away. All in all, I would love to stay here again, and I would recommend staying here to anyone else that may wnd up around the area. 4 9 out 5 Stars!
Stayed 3 nights in Feb 2025

2/10 Terrible

Sheena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Randal

Travelled with family
Disliked: Staff & service, property conditions & facilities
The hotel is under renovation and my room was outdated. There was no breakfast or coffee available. No mention of this in the profile on this app
Stayed 1 night in Jan 2025

2/10 Terrible

Brittney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Unpleased

Bed is rock hard. I think I would have had a better nights sleep on the ground. The pillows were also paper thin and so uncomfortable. Couldn’t get any sleep. Walls were also paper thin, could hear everything the neighbors were saying all night. Genuinely confused why this place has such great reviews. Great service though!
Stayed 1 night in Jan 2025

10/10 Excellent

Muhammet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good but having breakfast included would be better
Stayed 1 night in Jan 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Annette

Stayed 1 night in Jan 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Very average
Stayed 1 night in Jan 2025

10/10 Excellent

JOSE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice and helpfull staff. Nice pool, very accessible parking, rooms have everything that necessary.
Stayed 7 nights in Dec 2024