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Genetti Hotel, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Genetti Hotel, SureStay Collection by Best Western

Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, pool loungers
Lobby
Banquet hall
In-room safe, individually decorated, individually furnished
Ballroom

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Room service
  • Bar
  • Pool

Explore the area

View in a map
200 W 4th St., Williamsport, PA, 17701
  • Lycoming College
    ‪6 min walk‬
  • Pennsylvania College of Technology
    ‪18 min walk‬
  • Howard J. Lamade Stadium
    ‪5 min drive‬
  • Williamsport, PA (IPT-Williamsport Regional)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

In-room safe, individually decorated, individually furnished

Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

In-room safe, individually decorated, individually furnished

Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(9 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

In-room safe, individually decorated, individually furnished

Suite, 2 Queen Beds, Non Smoking, Kitchenette

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(8 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

In-room safe, individually decorated, individually furnished

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Non Smoking, Kitchenette

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(37 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(12 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Dining Table;Living Room)

In-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Non Smoking, Kitchenette (Dining Table;Living Room)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, individually decorated, individually furnished

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.6 out of 10
Good
(5 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette

In-room safe, individually decorated, individually furnished

Suite, 1 Queen Bed, Non Smoking, Kitchenette

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(35 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette (Living Room)

In-room safe, individually decorated, individually furnished

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Living Room)

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Genetti Hotel, SureStay Collection by Best Western

Hotel in Williamsport with free breakfast and free airport shuttle
Along with an outdoor pool, this hotel has a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site.
Genetti Hotel, SureStay Collection by Best Western offers 208 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Williamsport hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Genetti Hotel, SureStay Collection by Best Western gets high marks from our customers. During your stay, you're just a quick walk from Williamsport/Lycoming Chamber of Commerce. You'll find features such as free WiFi in public areas, free self-parking and a free round-trip airport shuttle.
  • Free breakfast offered
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Windows on 4th
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Williamsport/Lycoming Chamber of Commerce and Community Theatre League
  • Free airport shuttle service
  • Dogs welcome for a fee (restrictions apply)
Genetti Hotel, SureStay Collection by Best Western offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 11141 square feet (1035 square metres) and includes a conference centre. A terrace, barbecue grills, and a vending machine are also featured at Genetti Hotel, SureStay Collection by Best Western. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

Smoking is allowed in designated areas at this Williamsport hotel.

Guests are served a free breakfast.
Windows on 4th – This restaurant specialises in American cuisine and serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Windows on 4th – This bar serves breakfast and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Windows on 4th
  • Windows on 4th

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11,141 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1922
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 26.5 per pet, per night, plus a deposit of USD 26.5 per night
  • Only dogs are allowed
  • Maximum 3 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.6 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 26.5 per night
  • Pet fee: USD 26.5 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Genetti Hotel, SureStay Collection by Best Western offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Genetti
Genetti Hotel
Genetti Hotel Williamsport
Genetti Williamsport
Genetti Lycoming Hotel Williamsport
Genetti Lycoming Williamsport
SureStay Signature Collection Genetti Hotel Best Western
SureStay Signature Collection Genetti Best Western Williamsport
SureStay Signature Collection Genetti Best Western
SureStay Collection Best Western Genetti Hotel Williamsport
SureStay Collection Best Western Genetti Hotel
SureStay Collection Best Western Genetti Williamsport
SureStay Collection Best Western Genetti
SureStay Signature Collection Genetti Hotel by Best Western
SureStay Signature Collection By Best Western Genetti Hotel 
Genetti Hotel SureStay Collection by Best Western
SureStay Collection By Best Western Genetti Hotel
Genetti Hotel, SureStay Collection by Best Western Hotel
Genetti Hotel, SureStay Collection by Best Western Williamsport

Genetti Hotel, SureStay Collection by Best Western Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1006 reviews
Rating 8 - Good. 236 out of 1006 reviews
Rating 6 - Okay. 92 out of 1006 reviews
Rating 4 - Poor. 42 out of 1006 reviews
Rating 2 - Terrible. 23 out of 1006 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laquilla

Liked: Cleanliness, amenities, property conditions & facilities
Clean, pleasant
Stayed 2 nights in Jun 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here before, and it is always a good experience. I had to change my reservation at the last minute and they were very accommodating. I would recommend this hotel.
Stayed 1 night in Jun 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service
.
Stayed 3 nights in May 2025

6/10 Okay

Deborah

Stayed 1 night in Apr 2025

10/10 Excellent

Frederic

Stayed 2 nights in May 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Location, breakfast included, friendly staff.
Stayed 2 nights in May 2025

2/10 Terrible

Daryl

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When we arrived, there was only one receptionist at the desk. Receptionist's manager was out sick. Huge line waiting to check in. Once we made it to the desk, room was not ready. Had to wait for it to be supposedly cleaned. After checking in, went to room. Room was smelly, carpet dirty, toilet not cleaned, bugs on shower wall, a plastic bag was covering the smoke detector in the room. Was not happy with it at all.. After going to receptionist again, he stated he understood and informed us to get a hold of epedia and have them contact them for a full refund. We did not stay there.
Stayed 1 night in May 2025

10/10 Excellent

nicole, wellsboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How old the place is and the people were all helpful.
Stayed 1 night in May 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Graduation visit

As usual, the room was comfortable and met our needs.
Stayed 2 nights in May 2025

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I believe all room photos are from in the actual hotel and not the rooms next to the pool. Our room was not nice and bright, bathroom was small, industrial looking and beyond dark when you pulled curtain shut (not to mention ceilings are gross). Trash was not removed from previous guests prior to our arrival, so unsure how well it was cleaned. Disappointing. Only positives were staff and breakfast. Wouldn't stay again.
Stayed 1 night in May 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Anjan, Ashland

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
It's beautiful and in the middle of everything in downtown Williamsport!
Stayed 2 nights in May 2025

6/10 Okay

Kathleen

Travelled with family
Disliked: Staff & service
Location of this historic hotel was excellent as it was near numerous inviting restaurants. Some physical aspects, as door that stuck, were understandable as hotel is clearly in the process of being refurbished. Hotel staff would benefit greatly from training in serving the public. Information provided at front desk was not consistent and at times offered as if it was an annoyance. Breakfast ticket system could be improved as staff repeatedly asked if we had a ticket. Slot machines in the lobby didn't seem to fit with the beautiful lobby!
Stayed 1 night in May 2025

8/10 Good

Joseph

Travelled with partner
Historic building
Stayed 2 nights in May 2025

8/10 Good

Thomas, Quakertown

Liked: Cleanliness, staff & service, property conditions & facilities
Busy downtown area with friendly atmosphere
Stayed 1 night in May 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
It is a unique old hotel in the centre of town and you can walk to several restaurants and bars. There were several shops and if you go the first Friday of the month Streetfair type several bands.
Stayed 1 night in May 2025

4/10 Poor

Shirley

Disliked: Property conditions & facilities
Inadequate monitoring of parking lot, events at and near hotel hampered access. Inadequate lighting in bathroom
Stayed 3 nights in May 2025

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some parts of the hotel were 102 years old
Stayed 2 nights in Apr 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

kayleigh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel!
Stayed 2 nights in Apr 2025

6/10 Okay

Bette

Travelled with partner
Liked: Cleanliness, staff & service
The property is wonderful-staff if welcoming and friendly. It is an older building and it shows but still great. Love older architecture! Only issue was somehow we were double booked and we didn’t realize this until we checked in-so missed the means to cancel before that time. Still we had no idea we were listed with two reservations. Hopefully, this will not cause us to pay for two rooms since we only needed one! Will not be happy if we are penalized for two rooms!
Stayed 2 nights in Apr 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Just a great stay. Right next door to the art venue. Great pub downstairs and the whole staff was so friendly. Would look forward to coming back
Stayed 1 night in Apr 2025

10/10 Excellent

Krissy

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the historic building. Breakfast is good.
Stayed 1 night in Apr 2025