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The Black Swan - The Inn Collection Group

4.0 star property

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Photo gallery for The Black Swan - The Inn Collection Group

Front of property – evening/night
Bar (on property)
Desk, iron/ironing board, free WiFi, bed sheets
Garden
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Parking included

Explore the area

View in a map
Market Place, Helmsley, York, England, YO62 5BJ
  • Place, Hemsley Walled Garden
    ‪6 min walk‬
  • Place, Rievaulx Abbey
    ‪6 min drive‬
  • Place, Ampleforth Abbey
    ‪7 min drive‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪56 min drive‬

Room options

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Feature Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Feature Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double or Twin with Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin with Sofa Bed

8.6 out of 10
Excellent
(4 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Single Room

7.4 out of 10
Good
(3 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Double Room with View

Desk, iron/ironing board, free WiFi, bed sheets

Suite Double Room with View

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Cosy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Cosy Double Room

9.2 out of 10
Wonderful
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Bunks

Family Room with Bunks | Desk, iron/ironing board, free WiFi, bed sheets

Family Room with Bunks

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

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includes taxes & fees
23 Nov - 24 Nov
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About this property

The Black Swan - The Inn Collection Group

Hotel with free breakfast, steps from North York Moors National Park
This smoke-free hotel features a restaurant, a bar/lounge and coffee/tea in a common area. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a garden, multilingual staff assistance and a banquet hall are on-site.
The Black Swan - The Inn Collection Group offers 45 accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This York hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at The Black Swan - The Inn Collection Group. During your stay, you're just a quick walk from North York Moors National Park. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast offered
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include multilingual staff and coffee/tea in a common area
  • Steps from North York Moors National Park and Helmsley Arts Centre
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi.

The business-friendly The Black Swan - The Inn Collection Group also features multilingual staff, a garden, and coffee/tea in common area. Free self parking is available.

This 4-star York hotel is smoke free.

Guests are served a free full breakfast.
The Black Swan - The Inn Collection Group has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 15 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:30 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

Reviews

The Black Swan - The Inn Collection Group Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 206 out of 385 reviews
Rating 8 - Good. 120 out of 385 reviews
Rating 6 - Okay. 44 out of 385 reviews
Rating 4 - Poor. 12 out of 385 reviews
Rating 2 - Terrible. 3 out of 385 reviews

Reviews

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay

We arrived tired after visiting elsewhere in the area. Check in quick and easy. Our room was well appointed and quiet and spotlessly clean. The beer garden was gorgeous, a great space for relaxing. The bed was so comfortable and we really appreciated the standing fan as the weather was very warm. The breakfast was great with quick service and friendly staff. Check out was quick and efficient. The whole place had a lovely atmosphere and we really enjoyed our stay with you, thank you
Stayed 1 night in Jul 2025

8/10 Good

janet

Travelled with group
Liked: Cleanliness, amenities
We had a lovely stay at The Black Swan. Our rooms were very comfortable and clean. Some areas of the hotel are a little tired, but generally it is a nice comfortable hotel. It has a lovely beer garden, which we used every evening for a pre dinner drink. We only ate in the restaurant one evening and the food was fine, nothing amazing, but it was all ok. The breakfast said served until 9.30, which is quite early anyway. We were down and ordering by 9.15, but a.lot of the things had run out eg fruit, little pasties. By 9.40 they had turned off the toaster and everything was cleared. We felt this should have been left until 10.00, or at least until the last people had finished. We definitely felt we were an inconvenience coming to breakfast at 9.15, having to ask for milk, tea, cutlery etc. We don"t think coming to breakfast at 9.15, when we're on holiday is a lot to ask. The actual cooked breakfast was generally good though. The staff were a mixture of friendly and abrupt, with some being quite curt with us. Others were friendly though. Generally we liked it there and had a good stay.
Stayed 5 nights in Jul 2025

6/10 Okay

Alexander

Travelled with partner
Disliked: Amenities, property conditions & facilities
Parking at/near hotel is pretty dire and very inconvenient for getting suitcases in an out. Ended up having to pay a small fortune to park on square opposite
Stayed 3 nights in Jul 2025

10/10 Excellent

Roxane

Travelled with partner
It is in the heart of the little town which makes walking to everything easy. The staff were very nice and love the hotel as much as we did. No elevator for those that over pack!
Stayed 1 night in Jul 2025

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
Stayed 2 nights in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good no complaints. Nice ambiance and great location.
Stayed 1 night in Jun 2025

8/10 Good

Andreas

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

sharon

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at The Black Swan for an overnight trip. Location excellent, lovely walks from the door. Took our dog, were provided with a room close to an outside door which was great. Room very clean and spacious. Bed was comfortable. Quiet room. Staff at the hotel were lovely and made us feel welcome. Lovely sunny beer garden which we sat in and enjoyed our evening meal with drinks. Parking was tight and limited but again we were lucky to have got a space when we arrived. We were shocked about the 3 star food hygiene rating and this put us off wanting to eat here. However we enjoyed our meals after deciding we should try. The kettle in the room was also full of limescale. These are the only two faults I could complain about. I’m hoping they are working towards improving there scores on the door and will change the kettle in the room (42) Thankyou for our stay.
Stayed 1 night in Jun 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed for the night
Stayed 1 night in May 2025

10/10 Excellent

Anthea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

We had a good stay in every way and will certainly stay there again
Stayed 1 night in May 2025

10/10 Excellent

Sut Man John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 4 nights in May 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming country inn. Our dinner here was lovely and they upgraded our room for my birthday. Lovely stay!
Stayed 1 night in Jan 2025

10/10 Excellent

Sue

Stayed 1 night in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel will definitely return 👌 👍
Stayed 2 nights in Apr 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Miss G M

Stayed 2 nights in Apr 2025

6/10 Okay

Gareth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Could be better for the money

Seemed understaffed and stressy. Staff quite rude at times. Breakfast was slow, and overcooked/dry. Room lacked basics such as bar of soap, flannel, or bottle of water. Not cool for £215 room. Room was comfy though, location excellent, and the building quaint and excellent. Would have given a higher score if staff had been nicer and room had more to it. Not a luxury hotel experience.
Stayed 1 night in Apr 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Nicola

Stayed 1 night in Mar 2025

6/10 Okay

Malcolm

Liked: Cleanliness
Disliked: Staff & service
Disappointing service, understaffed.
Stayed 1 night in Mar 2025

6/10 Okay

Lisa

Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay at the Black Swan

We had a lovely stay at the Black Swan. Very impressed with the staff very friendly and efficient. Breakfast was nice and the lunches and evening meals were very good too. Ideal location and lovely homely feel. Would definitely visit again, good value for money
Stayed 2 nights in Feb 2025