The front desk personnel was friendly and very helpful. He helped me to check in earlier than the check in time. However, the room I received was really rough. The floors were warped, there were bed bugs, and I found 2 roaches running around the place. I wasn't expecting a world class place for the price, but I expect not to get bit while I am trying to sleep. I booked the room for two nights, but I returned my key to the check in/check out window that same night and stayed at a different hotel. I'm sorry. I tolerate a lot, but that was too much.