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SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

A hotel room with two beds, a desk, and a large mirror.
A modern dining area with tables and chairs, a flat-screen TV mounted on the wall, a coffee machine, and a microwave.
A swimming pool with lounge chairs and umbrellas, surrounded by a building with balconies and a fenced parking area.
Free daily continental breakfast
A SureStay hotel entrance with a clear sky, palm trees, and a well-maintained lawn.

Reviews

5.8 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Buena Park, CA
  • Place, Medieval Times
    ‪13 min walk‬
  • Place, Knott's Berry Farm
    ‪3 min drive‬
  • Place, Knott's Soak City Water Park
    ‪3 min drive‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, and a large mirror.

Suite, Multiple Beds, Non Smoking

  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

A modern hotel room with a large bed, a desk, a chair, a wardrobe, and a nightstand.

Standard Room, 1 King Bed, Accessible, Refrigerator

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Similar properties

Lobby
The Buena Park Hotel & Suites
Buena Park
  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
3.7 out of 5, Good, 3,150 reviews
The price is €81
includes taxes & fees
21 Jul - 22 Jul
The Buena Park Hotel & Suites

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Along with an outdoor pool, this hotel has a hot tub and a 24-hour front desk. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, tour/ticket assistance, multilingual staff assistance and a vending machine are on-site.
SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site.
With your stay at SureStay Hotel by Best Western Buena Park Anaheim, you'll be connected to a shopping centre and within walking distance of Medieval Times. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a car charging station, multilingual staff and a lift
  • 13 minutes by foot from Medieval Times and a 2-minute drive from Knott's Berry Farm
SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and a hot tub. WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Free self parking is available.

Smoking is allowed in designated areas at this Buena Park hotel.

Guests are served a free continental breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cots (infant beds) are available for USD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 200 out of 1001 reviews
Rating 8 - Good. 163 out of 1001 reviews
Rating 6 - Okay. 204 out of 1001 reviews
Rating 4 - Poor. 154 out of 1001 reviews
Rating 2 - Terrible. 280 out of 1001 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Hiep

Room clean
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Roman

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, stuff was friendly and helpful
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Melina

Liked: Cleanliness, amenities, property conditions & facilities
Young man checking us in was very polite and helpful. Room was clean. Breakfast was very limited items but enjoyable.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Melissa

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Parking was terrible. More rooms than parking. Handicap was being used by anyone without placards. Breakfast was ok. There was a drunk guy next door causing problems and theowing glass bottles into the main street and parking lot, it wasn't handled accordingly. Room was clean and beds were super comfy.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Kaysi

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
very basic place. breakfast was a joke very small bite size items literally. hard bed- no daily service- no wash clothes- no microwave in rooms- No counter space in bathroom or way to hag up towels, parking lot very small- Elevator not working-
Stayed 3 nights in Mar 2026
Verified

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do to the govt. shutdown of the airlines i was not able to make the trip and they would not refund my hotel.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service
Disliked: Amenities
The Room was clean and staff was friendly. The only negative thing was we were going to stay somewhere else becuse they had no hot tube so we stayed here and the hot tube was not hot at all could not get in. We talked to staff and said it don't get hot.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Maribel

Liked: Staff & service
The overall stay was okay. The room was clean. The sheets seemed to be cleaned as well. However, the toilet seat was oversized for the size of the toilet. The bed was a little on the firm side. I wish they had covers for the mattress. The mattress was stained and dirty. On the plus side, the staff were really nice
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Madison

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Breakfast was at 7 am but I never even seen it. I called in for towels and toilet paper we had none and they said we had to wait in the morning. It was clean and quiet no issues there. Bed was comfortable.
Stayed 4 nights in Feb 2026
Verified

2/10 Terrible

Farruh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a very strong bleach (Clorox) smell that didn’t go away even with windows open and AC on. It irritated our throats and made us feel sick. We reported it to the front desk, but they refused to cancel our 4-night stay. We had to find another hotel that night. Expedia only refunded 2 nights, even though we didn’t stay at all. A full refund would have been fair
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jada

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Mallissa

Liked: Cleanliness, property conditions & facilities
Bed was not comfortable the Mattress was severely sunk in. Parking was terrible. There are not enough parking spaces for rooms.
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Jasmine

Disliked: Amenities, property conditions & facilities
Horrible
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Anndy

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy accessible, safe location,
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Delilah

Room was dirty. Noticeable stains on the bed. Debris all over the floors. Sketchy elevator. Pool is in the front by the street. Would not recommend.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Corina

Liked: Cleanliness, property conditions & facilities
Staff is friendly.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place to stay the facility is well maintained.
Stayed 1 night in May 2024
Verified

2/10 Terrible

Monica

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel did not have hot water, the bed was uncomfortable and I did not trust it enough to have a comfortable night sleep. The lighting is harsh; hence, no lamps, just bright recessed lights.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Maiara

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, amenities
Very clean only issue was no hot water
Stayed 1 night in Dec 2025
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shops and restaurants
Stayed 3 nights in Dec 2024
Verified

2/10 Terrible

Gianna

Disliked: Cleanliness, amenities, property conditions & facilities
This quite literally the worst mf place I have ever stayed at. Some hooker was soliciting the lot and her pimp and her fighting then they look at ME I’m in fear for my life over here spent an hour here went over to the Hilton saved my mf life it’s cheap for a reason
Stayed 7 nights in Dec 2025

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