4/10 Poor
anna
8 May 2025
was very disappointed with the person i checked in. I booked a suite and he gave me a basic room with a pyramid view. Because I was very exhausted from my flight, i didn't realize the next day that I booked a suite with a pyramid view. I told him how I felt and how disappointed i was, that he lied to me and put me to basic room when I fully paid for the suite room. I don't really appreciate how he misled me . He can't be trusted, and he brings down the hotel reputation and dignity. My advice is to make sure you always check what you pay for. We are tourists working hard to earn our money, and we don't tolerate customers' abuse and scams.
Overall, the rooftop view is amazing. The restaurant is good service. Do i recommend this place? Absolutely, even though I was scam for a day. Just always pay attention to what you paid for. Also, the transfer shuttle that is on the advertisement is also a lie.
Did I get the room I booked for ? Yes, but the trust is not there anymore .
anna
Stayed 3 nights in May 2025