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Ocean Coral & Turquesa All Inclusive

5.0 star property
VIP Access

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Photo gallery for Ocean Coral & Turquesa All Inclusive

Poolside bar
8 restaurants, breakfast served, local and international cuisine
Lobby sitting area
8 restaurants, breakfast served, local and international cuisine
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Super manzana 12, Lote 1-05, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Beach
    ‪16 min walk‬
  • Place, Puerto Morelos Town Square
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Master Suite

Privilege Master Suite | Premium bedding, free minibar, in-room safe, desk

Privilege Master Suite

7.6 out of 10
Good
(5 reviews)
  • Partial ocean view
  • 89 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Ocean View

Privilege Junior Suite Ocean View | Terrace/patio

Privilege Junior Suite Ocean View

  • Partial ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Daisy Junior Suite Familiar

Premium bedding, free minibar, in-room safe, desk

Daisy Junior Suite Familiar

8.6 out of 10
Excellent
(49 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Daisy Junior Suite Familiar Sea View

Premium bedding, free minibar, in-room safe, desk

Daisy Junior Suite Familiar Sea View

7.8 out of 10
Good
(8 reviews)
  • Sea view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Garden View

9.4 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

7.6 out of 10
Good
(52 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | View from room

Junior Suite Garden View

8.6 out of 10
Excellent
(228 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Royal Master

Privilege Royal Master | Premium bedding, free minibar, in-room safe, desk

Privilege Royal Master

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Honeymoon Suite

Privilege Honeymoon Suite | Premium bedding, free minibar, in-room safe, desk

Privilege Honeymoon Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Superior Deluxe

Premium bedding, free minibar, in-room safe, desk

Junior Suite Superior Deluxe

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior Deluxe Sea View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Superior Deluxe Sea View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite -5 guests- Junior with Garden View

Premium bedding, free minibar, in-room safe, desk

Family Suite -5 guests- Junior with Garden View

  • Garden view
  • 35 sq m
  • Sleeps 4

View all photos for Family Suite -5 guests- Junior with Sea View

Premium bedding, free minibar, in-room safe, desk

Family Suite -5 guests- Junior with Sea View

  • Sea view
  • 35 sq m
  • Sleeps 4

View all photos for Suite Superior with Garden View

Premium bedding, free minibar, in-room safe, desk

Suite Superior with Garden View

  • Garden view
  • 54 sq m
  • Sleeps 4

View all photos for Suite Superior with Sea View

Premium bedding, free minibar, in-room safe, desk

Suite Superior with Sea View

  • Sea view
  • 54 sq m
  • Sleeps 4

View all photos for Suite Master with Sea View

Premium bedding, free minibar, in-room safe, desk

Suite Master with Sea View

  • Sea view
  • 88 sq m
  • Sleeps 4

View all photos for Suite Master with Sea View

Premium bedding, free minibar, in-room safe, desk

Suite Master with Sea View

  • Sea view
  • 88 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

Premium bedding, free minibar, in-room safe, desk

Suite Junior with Garden View

  • Garden view
  • 54 sq m
  • Sleeps 2

View all photos for Suite Deluxe with Garden View

Premium bedding, free minibar, in-room safe, desk

Suite Deluxe with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4

View all photos for Suite Deluxe with Sea View

Premium bedding, free minibar, in-room safe, desk

Suite Deluxe with Sea View

  • Sea view
  • 45 sq m
  • Sleeps 4

View all photos for Suite Premium with Garden View

Premium bedding, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Garden view
  • 45 sq m
  • Sleeps 4

Similar properties

View from property
Ocean Riviera Paradise All Inclusive
  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.2 out of 5, Very good, 2,788 reviews
The price is €357
includes taxes & fees
23 Feb - 24 Feb
Ocean Riviera Paradise All Inclusive

About this property

Ocean Coral & Turquesa All Inclusive

Luxury property on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Coral & Turquesa All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Ocean Coral & Turquesa All Inclusive offers 593 accommodations, which are accessible via exterior corridors and feature free minibar items and a safe. Rooms open to furnished balconies. Beds feature premium bedding. 50-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, Access to hot tub, a sauna and a 24-hour fitness centre.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio Spa has 6 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.
Our customers tell us they can't get enough of Ocean Coral & Turquesa All Inclusive's great location. During your stay, you're just a quick walk from Arrecife de Puerto Morelos National Park. Free WiFi in public areas, free self-parking and 3 outdoor pools are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy local and international cuisine at Casa del Mar, one of the property's 8 restaurants and 3 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with body scrubs, facials or hydrotherapy at Despacio Spa
  • Services include babysitting, a children's club and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and a steam room
  • Guests have great things to say about the location and the pool
  • 6 minutes by car from Puerto Morelos Beach and 7 minutes from Puerto Morelos Town Square
  • Shopping centre shuttle service available for a fee
Ocean Coral & Turquesa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Ocean Coral & Turquesa All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking is available.

This 5-star Puerto Morelos property is smoke free.

Casa del Mar – This family restaurant specialises in local and international cuisine and serves breakfast, brunch and dinner.
Blue Moon (Adults Only) – This bistro specialises in French cuisine and only serves dinner. Open selected days.
Sensai – This theme restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open selected days.
Hacienda Los Girasoles – This restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
Route 66 – This diner specialises in American cuisine and serves dinner and light fare. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blue Moon (Adults Only)
  • Casa del Mar
  • Hacienda Los Girasoles
  • Route 66
  • Sensai

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 21 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Coral & Turquesa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Coral
Ocean Coral All Inclusive
Ocean Coral All Inclusive Puerto Morelos
Ocean Coral Puerto Morelos
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
Ocean Coral Turquesa All Inclusive Puerto Morelos
Ocean Coral Turquesa Puerto Morelos
Ocean Coral Turquesa
Ocean Coral And Turquesa
Ocean Coral Turquesa All Inclusive
Ocean Coral & Turquesa All Inclusive Puerto Morelos
Ocean Coral & Turquesa All Inclusive All-inclusive property

Ocean Coral & Turquesa All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1385 out of 2739 reviews
Rating 8 - Good. 730 out of 2739 reviews
Rating 6 - Okay. 353 out of 2739 reviews
Rating 4 - Poor. 154 out of 2739 reviews
Rating 2 - Terrible. 117 out of 2739 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nelsis

Stayed 2 nights in Oct 2025

4/10 Poor

Francisco Javier

Disliked: Amenities, property conditions & facilities
Food is horrible, you could taste oil in hashbrown not the potatoe, food was cold, not many food options, shows not as promised, service was very slow so was checkin. We had booked 3 nights but only stayed 1 night.
Stayed 3 nights in Oct 2025

10/10 Excellent

David Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and king size bed was comfortable. Friendly staff. Good food except one night at Route66 was cold and didn’t get all food we ordered. Great coffee at Mikes coffee shop. Pools were nice and clean, party pool was busy. Good drinks at pools and lounge bar. Fire show and Michael Jackson show were good. Didn’t take long to check in
Stayed 7 nights in Oct 2025

4/10 Poor

Niove A

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
the property is located in a weird area. My room was by the Main Street literally. Also my husband and I were upgraded to the 3rd floor and the elevator did not work. The food was not that great at all BUT THE BARTENDER ALEJANDRO BY THE SWIM UP BAR WAS AMAZZINNGGGG!!!! WAS MAKING US DRINKS NON-STOP AND MAKING US LAUGH!!! A GREAT GUY!!!
Stayed 5 nights in Oct 2025

8/10 Good

Katrina Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We got an upgraded room and had an ocean view. The room was clean and the bed was very comfortable.
Stayed 8 nights in Oct 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food was great. Pools were excellent. Activities were awesome. Great trip.
Stayed 7 nights in Oct 2025

10/10 Excellent

Spencer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great resort very pretty. For the most part, the food is pretty good. Some of it is excellent. Some of it is pretty average though. But beautiful resort and friendly staff. The sales pitch for the timeshare program that was long and annoying. We fell for that one, and it was kind of high-pressure.
Stayed 3 nights in Oct 2025

6/10 Okay

Sundeep

Travelled with group
Liked: Cleanliness
Room
Stayed 3 nights in Oct 2025

8/10 Good

Monique

Liked: Cleanliness, amenities, property conditions & facilities
It was good overall .. wish had better food options.. the restaurants reservations only fills up fast
Stayed 1 night in Oct 2025

8/10 Good

Amy-Lynn Grace

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were all so kind. They cleaned your room 1-2 times a day which was amazing. The resort was beautiful - besides the ocean. Lots of seaweed and the water was brown. Food was good (try the Italian place! They give you fresh bread!) but if you have an Allergy.... Nothing is labeled at the buffet and they don't speak very good English. They give you an allergy card, but I was still assured something was fine for me (I double and triple checked) and after eating it was told it was not fine for me. Almost died that night. Got very sick.
Stayed 8 nights in Oct 2025

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Great customer service. Beautiful ocean view but sad there was still so much seaweed. Clean room but bathroom looks a little outdated. The sink would almost overflow after just washing my hands. The room always would feel weirdly damp. Food options are decent, but one buffet's hours are not consistent for dinner. Reserving a spot for a restaurant is sometimes a hassle. Overall this resort is decent for those who want a quiet relaxing vacation, but it is only worth a one time stay.
Stayed 5 nights in Oct 2025

10/10 Excellent

Athanasios

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this resort multiple time because the staff is so wonderful! Our butler Carlos always goes out of his way to make our stay amazing. The staff in the privilege restaurant make every meal a great one. Breakfast, lunch and dinner served with a smile and very accommodating! We love all the guys Angel, Javier, Kevin and the rest! Alfredo from the spa gives the best chair massage poolside! Ricardo at the elbeso pool is a so hard working and goes out of his way to keep everyone happy, and the pool concierge Claudia and Jose take great care of the guests! Overall the food is great, and it's very relaxed ! The staff and relaxed atmosphere are 100% what makes it our favorite hotel in Cancun! Thank you to Carlos,
Stayed 6 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Oct 2025

4/10 Poor

John

Stayed 6 nights in Oct 2025

10/10 Excellent

Larins

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
verything was great, the room was wonderful and the staff were very polite. Thank you for a wonderful holiday.
Stayed 11 nights in Oct 2025

10/10 Excellent

Opher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Stanislav

Stayed 10 nights in Oct 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Connor M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool atmosphere, not super crowded and loved the swim up bar. Rooms were really clean and the mini fridge was always stocked with bottled water and pop. Restaurants had great food and the buffet was always delicious.
Stayed 4 nights in Oct 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool bar servicers amazing!!!
Stayed 4 nights in Oct 2025

10/10 Excellent

John Mark Laron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 4 nights in Oct 2025

8/10 Good

Jahvon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Love this resort and food options they have. Only downside is the seaweed on the beach that is very hard to manage so you cant swim.
Stayed 6 nights in Oct 2025

6/10 Okay

Daniel Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most everything was enjoyable. The aweful condition of the Gulf is nothing the resort had control over. I didn't appreciate having to pay an additional stipend ($68 per day) to cover "sewage". It was very awkward, not to mention predatory (hidden fees upon arrival).....because if I had declined, we would have been homeless in Cancun for a week, despite my already completed monitary contribution to the resort. This should really be disclosed CONSPICUOUSLY before getting my payment information for the reservation. The only other issue was not being able to eat at all the restaurants because I had to wait til 9am to make a reservation, which I didn't have a problem with, but there was a certain class that had advanced access. So when 9am came, I would attempt to make a reservation but instead I got a screen letting me know that there were no more reservations available.
Stayed 7 nights in Oct 2025

8/10 Good

Jillian Nicole

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a 4/5 vacation and we would come back!! Pros: The staff are extremely friendly and were quick to help us with all of our inquiries. The rooms were comfortable and the food was delicious. The pools are very clean and nice and the location is super convenient, only 30 mins from airport and 2 hours from the world wonder! Cons: The only con we had was the room service. They would clean our dirty coffee cups but not give us more coffee, or we would ask for water and it would take 2-3 hours to arrive. This was shocking since the staff were so friendly and helpful, we were just a bit disappointed with the room service. But overall if you let them know what you want before going down to the pool, it’s generally there when you return to your room! The other reviews about the seaweed smell are correct but it really wasn’t bad, and the staff do everything in their power to get rid of it. Don’t book if you want to be in the beach during seaweed season, though (June-Oct). Also general reminder, don’t drink the tap water. But all of the water at the restaurants and bottled is safe.
Stayed 7 nights in Oct 2025

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