See all properties

The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for The Pyramid Cancun By Oasis - All Inclusive

Exterior
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
View from room
Suite Pyramid Junior | 1 bedroom, free minibar, in-room safe, blackout curtains
15 bars/lounges, 2 beach bars, poolside bar

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Room service

Explore the area

View in a map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Pyramid Standard

1 bedroom, free minibar, in-room safe, blackout curtains

Pyramid Standard

7.2 out of 10
Good
(39 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

1 bedroom, free minibar, in-room safe, blackout curtains

Pyramid Ocean Front

7.0 out of 10
Good
(20 reviews)
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

1 bedroom, free minibar, in-room safe, blackout curtains

Suite Pyramid Master

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior | 1 bedroom, free minibar, in-room safe, blackout curtains

Suite Pyramid Junior

  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

1 bedroom, free minibar, in-room safe, blackout curtains

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Standard

Sian Kaan Standard | 1 bedroom, free minibar, in-room safe, blackout curtains

Sian Kaan Standard

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Grand Oasis Cancun - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.0 out of 5, 1,691 reviews
The price is €223
includes taxes & fees
27 Oct - 28 Oct
Grand Oasis Cancun - All Inclusive

About this property

The Pyramid Cancun By Oasis - All Inclusive

Family fun on the beach, with outdoor pool, near Iberostar Cancun Golf Course
Catch some rays at the beach or spend the day relaxing at The Pyramid Cancun By Oasis - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants. Housekeeping is available on request.
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with iPod docking stations and free minibar items. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower, bathrobes and hairdryers. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

During your stay at The Pyramid Cancun By Oasis - All Inclusive, you're just a quick walk from Iberostar Cancun Golf Course. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 20 restaurants and 15 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with hot stone massages, aromatherapy or hydrotherapy at Sensoria Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 10 minutes by foot from Iberostar Cancun Golf Course and a 5-minute drive from La Isla Shopping Mall
The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 15 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Benazuza Adults Only – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required.
Market Place and Bites – This bistro specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
The White Box Gastrobar – This bistro specialises in international cuisine and only serves lunch. Open daily.
TunKul Food Hall – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Careyes Adults Only – This fine-dining restaurant specialises in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.30 per accommodation, per night
  • Resort fee: USD 6 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

Reviews

The Pyramid Cancun By Oasis - All Inclusive Reviews

7.2

Good

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 592 out of 1529 reviews
Rating 8 - Good. 315 out of 1529 reviews
Rating 6 - Okay. 238 out of 1529 reviews
Rating 4 - Poor. 158 out of 1529 reviews
Rating 2 - Terrible. 226 out of 1529 reviews

Reviews

10/10 Excellent

Jie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La amabilidad de las personas de recepción deja mucho q desear, la comida deliciosa y piscinas excelentes. Mi familia la pasó muy bien.
Stayed 4 nights in Jul 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2025

10/10 Excellent

ALEJANDRA, West Covina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Jancel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My overall stay was good. My family and I enjoyed our time here. The pool is huge and perfect for kids. The food was good. However, I personally felt like a lot of the staff was rude. This was not just in one specific area. We experienced this in all areas of the hotel. After a while, we didn't feel comfortable asking for anything.
Stayed 7 nights in Jul 2025

6/10 Okay

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, and
Stayed 6 nights in Jul 2025

10/10 Excellent

Dairel, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Jul 2025

6/10 Okay

Jose M Sanchez

Travelled with family
Liked: Amenities
The lack of service in the pool areas and lack of umbrellas, there was no umbrella for that matter. When you would walk up to one of the bars that you had to walk to the staff, they seem more interested in talking to each other than attending to the guests. Definitely wouldn’t wanna come back to this place. It wasn’t bad, but it wasn’t great.
Stayed 5 nights in Jul 2025

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is huge , so many restaurants included in the all inclusive package , very friendly service . Kids friendly.
Stayed 7 nights in Jul 2025

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 4 nights in Jun 2025

10/10 Excellent

Raimundo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
The food was not for everyone. The choices. Didn get to enter Eye resort until 4:00 PM when I also watch them give people that just arrive their key. so not inviting really not good instructions on where the locations are located the good out of it is that my son love the french fries and the peacock birds…
Peacocks walk around
Front interest
Down on the beach
Stayed 2 nights in Jul 2025

10/10 Excellent

Jo Amel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love our stay. friendly staff, great resort
Stayed 4 nights in Jul 2025

8/10 Good

Jose Angel

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Darlin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hermooooooosoo lo ame, volvere
Stayed 3 nights in Jul 2025

8/10 Good

Danis Marcos

Stayed 1 night in Jul 2025

10/10 Excellent

Jose Rafael Motta

Liked: Cleanliness, staff & service, property conditions & facilities
Great place ! Food can be better though
Stayed 4 nights in Jul 2025

4/10 Poor

Brian

Travelled with family
Disliked: Amenities, property conditions & facilities
Upon arrival we checked in, we received our bracelets/keys, and were sent on our way. When we asked about dinner reservations or amenities the counter receptionist just pointed to a QR code as no one at the counter spoke English. When we entered our room the tablet you’re supposed to make reservations and find entertainment events was broken, we then went to get a cool drink and found the refrigerator was hot also broken and we proceeded to out money and passports into the safe that was also broken. So we went back to the reception area and let them know of these issues, she said she would send someone up in 10 minutes. After about an hour a man came and had to completely take apart the safe to fix it and then said he doesn’t do the refrigerator or the tablet. So again we have to go down and ask and she says the tablet and refrigerator will have to be fixed the following day. The refrigerator is in a cabinet and was so hot we unplugged it fearing it would catch fire. The tablet is broken to the point it rattles inside so no way to reserve dinner. The next day we come back to the room the fridge is working and there is a different tablet there but not registered to our room so again no way to reserve dinner again. When we go to reception they just put us on a list for someone else to come and help and no one does! Good thing the buffet was good because we only were able to get one dinner at a restaurant and we paid for the black wristbands which was supposed to include 13!
Stayed 6 nights in Jul 2025

2/10 Terrible

Ibis

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Pyramid Oasis in Cancun to celebrate my birthday from July 16th to 25th, and it was an absolute disaster. First, we were placed in a room that reeked of paint, making it uninhabitable. When we were finally moved to another room, it was still dirty and not fit for a stay. The air conditioning barely worked, and with the intense heat, it was unbearable. We also had a terrible experience at the coffee shop, Coffee & Me. My friends and I tried to get coffee at 9:55 PM, and they refused service in Spanish. My nephew, who spoke in English, got served immediately, which was blatant discrimination against Spanish speakers and people of color. To make matters worse, the hotel’s restaurant reservation system is terrible. They have many restaurants, but you have to book way in advance, and if you miss it, they charge you a $10 fee. The food at the buffet was subpar, and even though we had the VIP black band, the service was awful and unprofessional. Plus, there were cockroaches everywhere. This hotel was a complete letdown and not worth the money. I would never go back.
Stayed 4 nights in Jul 2025

4/10 Poor

JESUS

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

JESUS

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Prepare yourself for Check In staff that are extremely condescending. We had VIP bracelets and preferred the regular Check In staff when our keys didn't work constantly randomly throughout out stay. Each day, I as waited for my transportation in the morning I witnessed the bell reception greet some people with great excitement and others more like a hassle unwelcomed. It was hectic. Time share presentations is to blame. The potetial buyers were first priority meanwhile other real paying guest were arriving too early from their international origins and thus causing disruption.
Stayed 1 night in Jul 2025

2/10 Terrible

derek

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off hotel charged me more to check in then what Expedia said was due at hotel , second didn’t wanna give me new room for mine upon check in ac was broken and didn’t get new room till after midnight , third you have to use app to book restaurant and doing so app would crash or would tell me everythings booked till day I was leaving smh , staff told me to eat somewhere else , food was terrible that they had sitting out by pool for bugs and birds to get at , hotel denied any refund for inconveniences throughout stay , do not stay at this hotel if you like to eat food or want pleasant stay
Stayed 4 nights in Jul 2025

4/10 Poor

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a party resort, I would not suggest for families
Stayed 4 nights in Jul 2025

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and clean and great staff definitely going back
Stayed 2 nights in Jul 2025

4/10 Poor

Savanna

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
First the staff was rude in the check in area, then you have to download a app and reserve your spot for dinner or lunch if you do not want a buffet, but the problem is that you have to do it 24 hours in advance and when you ask for the reservation, somebody will text you back on the app telling you if it’s available or not and if it’s not available, they do not give you the option to switch the time to see what is available. You literally have to pick another time and then they’ll text you again and tell you if it’s available or not that’s ridiculous. I was there five days and literally only got a reservation twice. Otherwise we were stuck eating buffet, chicken nuggets, and pizza horrible horrible. And when I asked the front desk the first day if she could help me reserve something for the first night because we supposedly had to book 24 hours in advance she told me that she couldn’t help me because she had other clients checking in. The kid center does not take any kids under four years old just fyi And if you would like room service, they charge you 300 Mexican pesos for the delivery I know it’s not much but all inclusive should be all inclusive.
Stayed 5 nights in Jul 2025