Hyatt Regency Cartagena

4.5 star property

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Photo gallery for Hyatt Regency Cartagena

3 outdoor pools, open 8:00 AM to 8:00 PM, pool loungers
Aromatherapy, Swedish massages, sports massages, body scrubs
Club Room, 1 King Bed, Ocean View | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding, down duvets
Lobby sitting area
Aromatherapy, Swedish massages, sports massages, body scrubs

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

Map
Carrera 1 No 12-118, Cartagena, CO, 130001
  • Bocagrande Beach
    ‪1 min walk‬
  • Clock Tower
    ‪18 min walk‬
  • Cartagena de Indias Convention Center
    ‪4 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

Club Room, 1 King Bed, Ocean View

9.4 out of 10
Exceptional
(18 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

10.0 out of 10
Exceptional
(28 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

1 Bedroom Ocean View Residence

8.6 out of 10
Excellent
(4 reviews)
  • 72 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Bay View Residences with 1 bedroom

9.6 out of 10
Exceptional
(7 reviews)
  • 72 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, Ocean View (Regency)

9.4 out of 10
Exceptional
(9 reviews)
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Bay View

9.4 out of 10
Exceptional
(29 reviews)
  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Ocean View

9.6 out of 10
Exceptional
(61 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Ocean View

9.6 out of 10
Exceptional
(15 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Bay View (High Floor)

  • 38 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed, Bay View

9.8 out of 10
Exceptional
(8 reviews)
  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Club Room, 2 Double Beds, Bay View

8.0 out of 10
Very good
(4 reviews)
  • 38 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Ocean View (High Floor)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Bay View

9.4 out of 10
Exceptional
(32 reviews)
  • 38 sq m
  • Bay view
  • Sleeps 4
  • 2 Double Beds

2 Bedroom Residence

9.2 out of 10
Wonderful
(7 reviews)
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite (Regency Executive)

  • 114 sq m
  • Sleeps 4
  • 1 King Bed

Suite (Regency Caribe)

  • 76 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Bay View (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Ocean View (High Floor)

10.0 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Hyatt Regency Cartagena

Luxury hotel with 2 restaurants and 3 outdoor pools
Along with 2 restaurants, this smoke-free hotel has 3 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Hyatt Regency Cartagena offers 380 air-conditioned accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and down duvets. LCD televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.
Aqoral Spa has 1 treatment room. Services include sports massages, Swedish massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.
Our customers tell us that they can't get enough of the pool at Hyatt Regency Cartagena. During your stay, you're just a quick walk from Bocagrande Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 3 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include 2 restaurants, a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 3 outdoor pools
  • Indulge with Swedish massages, body scrubs or aromatherapy at Aqoral Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Steps from Bocagrande Beach and a 2-minute drive from Clock Tower
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hyatt Regency Cartagena offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. Spa services, a terrace, and an arcade/games room are also featured at the luxury Hyatt Regency Cartagena. Self parking is free.

This 4.5-star Cartagena hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Kokau – On-site restaurant.
Amacagua Lounge – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 96,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Amacagua Lounge
  • Kokau

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Health club

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (12,917 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Spa open select days
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 42 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 7 January 2025 to 1 September 2025 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: COP 80 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 44 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 96000 per person
  • Pet fee: COP 80 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Hotel
Hyatt Regency Cartagena Cartagena
Hyatt Regency Cartagena Hotel Cartagena

Hyatt Regency Cartagena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1059 out of 1328 reviews
Rating 8 - Good. 149 out of 1328 reviews
Rating 6 - Okay. 45 out of 1328 reviews
Rating 4 - Poor. 32 out of 1328 reviews
Rating 2 - Terrible. 43 out of 1328 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo, limpio, y un staff muy amable.
Stayed 1 night in Apr 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Jose Pablo

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

James, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back. Nice pool bar area too.
Stayed 6 nights in Feb 2025

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Wonderful room. Great pool.
Stayed 7 nights in Mar 2025

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shirley from the breakfast room made our stay memorable
Stayed 3 nights in Apr 2025

10/10 Excellent

Katrina

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Randal, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
everything was wonderful!
Stayed 1 night in Mar 2025

8/10 Good

Sherly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Mar 2025

10/10 Excellent

debra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

4/10 Poor

LARA

Stayed 2 nights in Mar 2025

10/10 Excellent

Nickesha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very polite and eager to assist. The Hotel was clean and quiet which made for a relaxing experience.
Stayed 4 nights in Feb 2025

10/10 Excellent

Luis

Stayed 13 nights in Mar 2025

10/10 Excellent

Mariam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 4 nights in Mar 2025

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, close by car to the wall city about 5 minutes driving. 2 pools functioning. They are doing renovations by you won notice it. Staff is super friendly, helpful with Uber, taxi, directions to places, and tips around the city. I had a great time. Dinner at the restaurant is recommended. Breakfast is enough but don’t expect a brunch. Plenty of restaurants at the wall city.
Stayed 3 nights in Mar 2025

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place in Catagena, beautiful building in front of the ocean, great view , amazing infinity pool and outstanding staff. Lost my credit card and one the hotel taxi drivers ( Rafael )found it and gave it back to me. Love Cartagena
Stayed 4 nights in Mar 2025

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is one of the closest locations to the Old Town on the “beach side”. It has great pools with amazing ocean and city views. Our suite was spacious with a beautiful bathroom and again, spectacular views. Their check-in process was a little slow and we weee not able to check-in early and had to pay for an extra night to check-out at 5pm before our 8pm flight.
Stayed 4 nights in Dec 2024

10/10 Excellent

Edrine, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Mar 2025

10/10 Excellent

Stephane

Stayed 3 nights in Mar 2025

10/10 Excellent

Terri

Stayed 3 nights in Mar 2025

8/10 Good

Sherwayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Frank D

Liked: Cleanliness, staff & service, property conditions & facilities
Overall , everything was excellent! Will be staying again for sure !
Stayed 4 nights in Mar 2025

10/10 Excellent

Horace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about the property is the staff. It started from the beginning of the booking Natalie Ramirez help me and she is an asset to the company.
Stayed 3 nights in Mar 2025

10/10 Excellent

harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is an excellent hotel,i felt it like stayed in all inclusive, full drinks free,snack and breakfast too.all people working there were kindly and friendly.
Stayed 3 nights in Mar 2025