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Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property

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Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Lobby
Snack bar
Reception
Outdoor pool
1 bedroom, desk, laptop workspace, blackout curtains

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
  • Charlotte Douglas Airport Overlook
  • Billy Graham Library
    ‪1 min drive‬
  • Bank of America Stadium
    ‪9 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪6 min drive‬

Room options

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(117 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | 1 bedroom, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

9.2 out of 10
Wonderful
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, desk, laptop workspace, blackout curtains

Room, 1 King Bed

9.2 out of 10
Wonderful
(91 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(6 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Free daily buffet breakfast

Hampton Inn & Suites Charlotte Airport Lake Pointe

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.7 out of 5, Exceptional, (1006)
The price is €145
for 1 room
includes taxes & fees
6 Aug - 7 Aug
Hampton Inn & Suites Charlotte Airport Lake Pointe

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Hotel with free breakfast, near Billy Graham Library
This smoke-free hotel features an outdoor pool, a fitness centre and a bar/lounge. Free buffet breakfast, free WiFi in public areas and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a meeting room are on-site. Housekeeping is available on request.
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with a hairdryer and an iron/ironing board. LED televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Tru by Hilton Charlotte Airport Lake Pointe. During your stay, you'll be within walking distance of Billy Graham Library. Features include free WiFi in public areas and a free round-trip airport shuttle, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a meeting room and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 3-minute drive from Billy Graham Library and 7 minutes from Bank of America Stadium
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Tru by Hilton Charlotte Airport Lake Pointe offers its guests an outdoor pool and a fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A vending machine, an arcade/games room, and coffee/tea in common area are also featured at the business-friendly Tru by Hilton Charlotte Airport Lake Pointe. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available.

This Charlotte hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.
Tru Lobby Bar – On-site bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Tru Lobby Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Built in 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 02 November to 30 April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 802 out of 1094 reviews
Rating 8 - Good. 163 out of 1094 reviews
Rating 6 - Okay. 65 out of 1094 reviews
Rating 4 - Poor. 28 out of 1094 reviews
Rating 2 - Terrible. 36 out of 1094 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is like any Hilton Tru property. Was very clean, modern, and has a breakfast option. What I didn't like was the parking. They use a 3rd party vendor which requires an online payment which charges $10 per day, plus a $2 service charge. Considering you can't pay with cash at the front desk; the service charge is insult onto injury. I don't understand why Hilton would agree to this set up as it puts their customer into a forced service and the related fees situation. Feels super abusive. So much so, that I won't ever stay in another Tru that doesn't provide free parking. Second, issue is the lack of EV charging. So, I get to park for a fee, in front of sign that states parking at my own risk, and there are no EV charging options. In other Tru locations there are EV charging options (need more non NACS options BTW). Seems Hilton, while monetizing the parking would at least require the vendor to add value to the parking experience. It's so tiring to be nickeled and dimed to death by corporate giants. And this particular experience got my goat.
Stayed 1 night in Apr 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jon

Stayed 1 night in Apr 2025

10/10 Excellent

Victoria

Clean, friendly staff, and fun interior. Reliable airport shuttle
Stayed 1 night in Apr 2025

10/10 Excellent

Hanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, inviting, welcoming staff.
Stayed 1 night in Apr 2025

10/10 Excellent

Catherine

Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. We got in late but nothing was a hassle for the front desk ladies. The room was clean & quiet, the breakfast bar was also very good with a lot to choose from. Highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Dolly

Perfect place for a quick stay
Stayed 1 night in Apr 2025

10/10 Excellent

Fernando, Littleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent staff
Stayed 1 night in Apr 2025

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except there are not any eating options in the immediate vicinity.
Stayed 1 night in Apr 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gongtao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Khalil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight was delayed for eight hours starting at 10:30 PM. I booked this hotel last minute and arrived at 11 PM with no luggage. Kaylee at the reception was absolutely wonderful. She even gave me a bag with essential items since I had nothing with me. In the morning, knowing I was leaving early, she thoughtfully prepared a breakfast bag for me to take on the go. But what truly stood out was her attention to detail—it really caught my eye. I genuinely enjoyed my stay and slept like a baby.
Stayed 1 night in Apr 2025

10/10 Excellent

Tyshawn

Stayed 2 nights in Mar 2025

8/10 Good

Lorie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very nice, but the receptionist was not friendly and seemed annoyed to be talking to us when checking us in.
Stayed 1 night in Mar 2025

4/10 Poor

Christopher

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Sheets were dirty
Stayed 1 night in Mar 2025

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was really nice and clean. Only negative was finding a box of condoms on the floor by the bed my 10 year old was sleeping in. Breakfast was good and had plenty of variety. Beds were as comfortable as can be expected.
Stayed 2 nights in Mar 2025

8/10 Good

Lydia

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Thank you! Pleasant staff and clean rooms. I am taken by surprise by the requirement to pay for parking that should be noted when booking the hotel. Also, we came to eat breakfast at 8:45am and it was already closed.
Stayed 1 night in Mar 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Donna

Stayed 1 night in Mar 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025