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Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property

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Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Snack bar
Lobby
Fitness facility
Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
  • Place, Billy Graham Library
    ‪1 min drive‬
  • Place, Charlotte Regional Farmers Market
    ‪1 min drive‬
  • Place, Renaissance Park
    ‪2 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(97 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower)

9.2 out of 10
Wonderful
(7 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(129 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

8.4 out of 10
Very good
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(8 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

2 Queen Beds Room

  • Sleeps 4

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4

Guest Room With 2 Queen Beds And Mobility Accessible Roll-in Shower

  • Sleeps 4

Guest Room With 2 Queen Beds And Tub-Mobility Accessible

  • Sleeps 4

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  • Free airport shuttle
  • Pet-friendly
4.7 out of 5, Exceptional, 1,111 reviews
Hampton Inn & Suites Charlotte Airport Lake Pointe

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Hotel in Charlotte with outdoor pool and free breakfast
This smoke-free hotel features an outdoor pool, a fitness centre and a bar/lounge. Free buffet breakfast, free WiFi in public areas and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool and a meeting room are on-site. Housekeeping is available on request.
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with a hairdryer and an iron/ironing board. LED televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Tru by Hilton Charlotte Airport Lake Pointe. During your stay, you'll be within walking distance of Billy Graham Library. Features include free WiFi in public areas and a free round-trip airport shuttle, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a meeting room and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from Bank of America Stadium and 8 minutes from Charlotte Convention Center
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Tru by Hilton Charlotte Airport Lake Pointe offers its guests an outdoor pool and a fitness centre. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A vending machine, an arcade/games room, and coffee/tea in common area are also featured at the business-friendly Tru by Hilton Charlotte Airport Lake Pointe. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available.

This Charlotte hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.
Tru Lobby Bar – On-site bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Parking on site (USD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Tru Lobby Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Built in 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 02 November to 30 April:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 10 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 808 out of 1117 reviews
Rating 8 - Good. 175 out of 1117 reviews
Rating 6 - Okay. 70 out of 1117 reviews
Rating 4 - Poor. 28 out of 1117 reviews
Rating 2 - Terrible. 36 out of 1117 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Ashantee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, small rooms. Overall good stay.
Stayed 2 nights in Oct 2025

8/10 Good

Stephen, Providenciales

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Comfy bed, very clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Lionel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe location.
Stayed 1 night in Aug 2025

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful and friendly. Rooms are clean and smell good.
Stayed 1 night in Oct 2025

8/10 Good

Vondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was great, I miss coffee in the room.

Stayed 1 night in Oct 2025

10/10 Excellent

Tamala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t eat breakfast and didn’t use a shuttle.
Stayed 1 night in Oct 2025

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Heraclito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2025

10/10 Excellent

Janice, Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Brigitte

Stayed 2 nights in Oct 2025

6/10 Okay

Stacey

Travelled with family
Liked: Property conditions & facilities
The walls were very thin, so it was quite noisy at times. Parking was also difficult and limited. The breakfast options were minimal and not very good. The air couldn’t be turned down enough, which made it uncomfortable for anyone with sinus issues. Overall, not the best experience.
Stayed 1 night in Oct 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well we were looking forward to the bar being there and it’s closed on weekends so that was disappointing. The room was great and clean. Bed was comfortable. The hotel was pretty clean but we constantly saw spelt Fri is on the floor and food. They had a group of kid sports there and because of that it was louder. You could hear your neighbors pit their toilet seats down and doors opening and closing so not very sound proof but overall we had a great stay.
Stayed 2 nights in Oct 2025

10/10 Excellent

Willie

Stayed 1 night in Sep 2025

10/10 Excellent

Chloe

Stayed 1 night in Sep 2025

8/10 Good

Brenda, Monument

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel decor is more current and very well done. The bed was so comfortable that I overslept. Everything was very clean and stocked. The room had a wall thermostat and kept the room very comfortable. It had a full breakfast of warm foods plus breads and cereals. The desk staff were inviting and efficient and the airport shuttle was very organized and reliable. Only negative was they charged me for parking $10 in their lot even though I was a hotel guest.
Stayed 1 night in Oct 2025

6/10 Okay

Aaron

Liked: Staff & service
Breakfast was decent for a hotel breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

10/10 Excellent

Stephon

Stayed 1 night in Sep 2025

10/10 Excellent

Anthony, Hardeeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Easy airprt transfers.
Stayed 1 night in Sep 2025

10/10 Excellent

Latavia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Dwight

Stayed 1 night in Sep 2025