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Queens Hotel Cheltenham

4.0 star property

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Photo gallery for Queens Hotel Cheltenham

View from room
Lunch and dinner served
Exterior
Lobby sitting area
Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Popular amenities

  • Air conditioning
  • Bar
  • Room service

Explore the area

Map
The Promenade, Cheltenham, England, GL50 1NN
  • Cheltenham Town Hall
    ‪4 min walk‬
  • The Promenade
    ‪6 min walk‬
  • Cheltenham Racecourse
    ‪4 min drive‬

Room options

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

9.0 out of 10
Wonderful
(4 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.0 out of 10
Very good
(6 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(29 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Queens Hotel Cheltenham

Luxury hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service and conference space are on-site.
Queens Hotel Cheltenham offers 84 accommodations with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Queens Hotel Cheltenham. During your stay, you're just a quick walk from Imperial Gardens. Enjoy features like free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Just a 5-minute drive from Cheltenham Racecourse and 12 minutes from Gloucester Docks
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Victoria's – This restaurant serves lunch and dinner.
The Gold Cup Bar – This bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 20.00 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 613 out of 1004 reviews
Rating 8 - Good. 264 out of 1004 reviews
Rating 6 - Okay. 86 out of 1004 reviews
Rating 4 - Poor. 22 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular stop off when been visiting family
Stayed 2 nights in Apr 2025

10/10 Excellent

Maisie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Sukhchaman

Stayed 1 night in Mar 2025

8/10 Good

KERRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at this gorgeous hotel. We were just there for one night so didnt get to see much of the area but will definitely go back. Staff were warm friendly and nothing was too much trouble, room was compact but had everything ee needed and a very comfy bed and lovely bedding.
Stayed 1 night in Apr 2025

8/10 Good

Nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent. Interactive and informative and very helpful. Rooms weee adequate .
Stayed 1 night in Mar 2025

8/10 Good

Suzy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Daniel

Stayed 1 night in Apr 2025

8/10 Good

James

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely beautiful hotel in a fantastic location. I used to come here regularly as a child and was worried that it would not live up to my memories. However, it did not disappoint! The staff were so friendly and helpful. We will definitely come back for longer.
Stayed 1 night in Mar 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Suzy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Sally, Totnes

Liked: Cleanliness, staff & service, property conditions & facilities
A comfortable stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a lovely stay and they helped us sort the right room out that we like to stay in to.
Stayed 1 night in Feb 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and a great room
Stayed 1 night in Mar 2025

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A classic gem
Stayed 4 nights in Mar 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One night stay

The hotel was very clean, grand and impressive. The room was a suitable size, but the air-con was a little noisy, although not intrusive. USB sockets would have been nice, perhaps when next updated.
Stayed 1 night in Mar 2025

6/10 Okay

Adrian

Stayed 1 night in Mar 2025

10/10 Excellent

James

Stayed 1 night in Feb 2025