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Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

Indoor/outdoor pool
Exterior
Free daily buffet breakfast
Exterior
BBQ/picnic Area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

View in a map
26 Rufus Robinson Road, Sylva, NC, 28779
  • Sequoyah National Golf Club
    ‪14 min drive‬
  • Western Carolina University
    ‪17 min drive‬
  • Harrahs Cherokee Casino
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(25 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds (Extra Floor Space)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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  • Hot tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, 1,004 reviews
The price is €94
includes taxes & fees
14 Sept - 15 Sept
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About this property

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

Hotel with free breakfast, in the vicinity of Western Carolina University
This hotel features a fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site. Housekeeping is available on request.
Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG offers 67 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. 65-inch Smart televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG. During your stay, you're just a quick walk from Nantahala National Forest. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 7.3 mi (11.8 km) from Western Carolina University and 8.8 mi (14.1 km) from Sequoyah National Golf Club
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. Event space at this hotel measures 388 square feet (36 square metres) and includes conference space. A fitness centre, barbecue grills, and a vending machine are also featured at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG. Self parking is free.
Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 388 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Built in 2003
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:30 AM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.00 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 10.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Stes Dillsboro-Western Carolina
Holiday Inn Express Stes Dillsboro-Western Carolina
Holiday Inn Express Sylva Western Carolina Area Hotel
Holiday Inn Express Western Hotel
Holiday Inn Express Sylva Western Carolina Area
Holiday Inn Express Western
Holiday Inn Express Hotel Stes Dillsboro Western Carolina
Holiday Inn Express Suites Sylva Western Carolina Area
Holiday Inn Express Suites Sylva Western Carolina Area by IHG

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 977 reviews
Rating 8 - Good. 258 out of 977 reviews
Rating 6 - Okay. 72 out of 977 reviews
Rating 4 - Poor. 42 out of 977 reviews
Rating 2 - Terrible. 40 out of 977 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Fredy

Travelled with family
Disliked: Amenities
Our room smelled bad. The hotel was empty and they gave us room number 209, view of all the ac units outside of our window when the hotel was mostly empty for a Thursday night on May 29, 2025. Loved the roof at the check in floor as it was raining. Would love to have cut up fresh fruit and bacon on the breakfast buffet.
Stayed 1 night in May 2025

10/10 Excellent

Grace

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was so sweet and rooms were clean
Stayed 2 nights in May 2025

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, loved location
Stayed 3 nights in May 2025

10/10 Excellent

Erin

Stayed 2 nights in May 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
They have recently undergone a big remodel. Everything about the hotel looks fresh and new. Rooms and beds are very comfortable. The front desk lady was very friendly also.
Stayed 1 night in May 2025

8/10 Good

Maria, Marietta

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel had been recently updated. Clean rooms. Breakfast could have been better. I asked for clean towels and got was asked to deliver my used towels to dirty towel cart. Seemed a little rude and no interest in delivering the towels although the housekeeper was in the hallway.
Stayed 3 nights in May 2025

10/10 Excellent

Kallie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Verified traveller

Disliked: Room comfort

Wouldn’t stay again

Bed was extremely uncomfortable and the highway noise was overpowering. I sleep with a sound machine and could still hear the cars/trucks going by. Also disappointing that the hot tub was out of service. That’s one reason I booked here and I couldn’t even use it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Carroll

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little out of the way.... signage needs to be more visiable. We kept getting lost and would pass the place.
Stayed 2 nights in May 2025

8/10 Good

Joel & Trishalee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the amazing spread they put out for the free breakfast. Staff was also very nice.
Stayed 3 nights in May 2025

10/10 Excellent

William E

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I were impressed with cleanliness and the amenities provided. We will be back later this year!! Thanks for the hosp
Stayed 2 nights in May 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean and Nice breakfast
Stayed 1 night in May 2025

10/10 Excellent

Terri

Travelled with family
Liked: Amenities
Big TV in room, soft sheets, awesome pool, love this place.
Stayed 1 night in May 2025

4/10 Poor

Reyna, Blacksburg

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was outdated. Paint and wall peeling in several areas. The key cards has trouble working on several doors. Key card for door to fitness room did not work.
Stayed 1 night in Feb 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Trudell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, friendly, great sleep!

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel fairly close to Cherokee. The reason we booked this hotel is for the indoor pool and hot tub and the hot tub was broken this time or down. At breakfast, the pancake maker was broken as well. Other than that, it was exactly what you would expect from a Holiday Inn.
Stayed 1 night in Apr 2025

10/10 Excellent

Nayda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good. No liked the jacuzzi no was working.
Stayed 2 nights in Apr 2025

10/10 Excellent

don

Stayed 1 night in Apr 2025

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice and clean. The staff were Awesome, friendly and very professional. I will definitely be Back.
Stayed 4 nights in Apr 2025

10/10 Excellent

marion

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Very very nice!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Roshanda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, the staff greeted you with smiles. Rooms were clean and comfy. The price was a little step but worth it
Stayed 1 night in Apr 2025

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay

Great Stay in the Mountains! We really enjoyed our stay at the Holiday Inn Express & Suites in Sylva, NC. The hotel was clean, comfortable, and well-maintained. The location is perfect—peaceful but still close to restaurants, Western Carolina University, and the Blue Ridge Parkway. The staff was friendly and welcoming, and check-in was smooth and easy. Our room was spacious and quiet, with all the essentials we needed for a relaxing stay. Breakfast was good, with a decent selection—but we were a little disappointed not to see the famous cinnamon buns or pancakes! That said, there were still plenty of options to start the day off right. Overall, a great choice for a visit to the Sylva area. We’d absolutely stay here again! ⭐️⭐️⭐️⭐️
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Stayed 2 nights in Apr 2025