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Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

Indoor/outdoor pool
Exterior
Free daily buffet breakfast
Exterior
BBQ/picnic Area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

View in a map
26 Rufus Robinson Road, Sylva, NC, 28779
  • Place, Tuckasegee River
    ‪15 min walk‬
  • Place, Oaks Gallery
    ‪1 min drive‬
  • Place, Harrahs Cherokee Casino
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Extra Floor Space)

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 2 Queen Beds (Extra Floor Space)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Suite, 2 Queen Beds, Accessible (Comm, Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Blackout curtains, iron/ironing board, cots/infant beds, free WiFi

Standard Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

Similar properties

Exterior
Best Western Plus River Escape Inn & Suites
  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, 1,008 reviews
The price is €88
includes taxes & fees
4 Jan - 5 Jan 2026
Best Western Plus River Escape Inn & Suites

About this property

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG

Hotel with free breakfast, in the vicinity of Western Carolina University
This hotel features a fitness centre, a 24-hour business centre and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and laundry facilities are on-site. Housekeeping is available on request.
Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG offers 67 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. 65-inch Smart televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG. During your stay, you're just a quick walk from Nantahala National Forest. Enjoy features like free WiFi in public areas and free self-parking, plus a gym.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Amenities include free newspapers in reception, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • 7.3 mi (11.8 km) from Western Carolina University and 8.8 mi (14.1 km) from Sequoyah National Golf Club
A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. Event space at this hotel measures 388 square feet (36 square metres) and includes conference space. A fitness centre, barbecue grills, and a vending machine are also featured at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG. Self parking is free.
Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 388 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Built in 2003
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:30 AM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10.00 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 10.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Stes Dillsboro-Western Carolina
Holiday Inn Express Stes Dillsboro-Western Carolina
Holiday Inn Express Sylva Western Carolina Area Hotel
Holiday Inn Express Western Hotel
Holiday Inn Express Sylva Western Carolina Area
Holiday Inn Express Western
Holiday Inn Express Hotel Stes Dillsboro Western Carolina
Holiday Inn Express Suites Sylva Western Carolina Area
Holiday Inn Express Suites Sylva Western Carolina Area by IHG

Reviews

Holiday Inn Express & Suites Sylva - Western Carolina Area by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 584 out of 1001 reviews
Rating 8 - Good. 262 out of 1001 reviews
Rating 6 - Okay. 74 out of 1001 reviews
Rating 4 - Poor. 42 out of 1001 reviews
Rating 2 - Terrible. 39 out of 1001 reviews

Reviews

10/10 Excellent

Evie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! Great staff! Easy Check-in! Updated & modern facilities!
Stayed 2 nights in Sep 2025

6/10 Okay

Gardy Dominic

Liked: Cleanliness, staff & service
-
Stayed 4 nights in Aug 2025

10/10 Excellent

Kathleen

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Bit Further from Cullowhee but Worth It!1

This HIE unit is clean, comfortable, and centrally located. It's a bit further from Western Carolina University than the Comfort Inn but will be our go to from here on out. Everything, including level of service, way exceeded the other options. Definitely recommend.
Stayed 1 night in Aug 2025

8/10 Good

Sony

Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2025

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was very clean; staff was very helpful. Breakfast was very good
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

SCAM DON’T STAY HERE

DO NOT STAY HERE! Staff will try to steal from you and make excuses as to why. Very shady, especially the manager Brandy. They don’t bother to check their rooms before you check in, either.
Stayed 1 night in Aug 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Connie

Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Friendly staff. Easy location. Good breakfast
Stayed 1 night in Aug 2025

8/10 Good

Deborah

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2025

6/10 Okay

Megan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Check in was a disaster. Staff weren’t available for 15 mins- “out checking on property” the couldn’t find reservation- finally found it, was trying in conf number in wrong spot. Hotel was clean- however sheets felt really old.
Stayed 1 night in Jul 2025

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great.
Stayed 2 nights in Jul 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kaitlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Breakfast was good.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dipanjan, Edison

Stayed 1 night in Apr 2025

10/10 Excellent

Kaitlynn

Stayed 1 night in Jul 2025

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Peter, Indian Trail

Stayed 1 night in Jul 2025

10/10 Excellent

kristi

Stayed 1 night in Jun 2025

10/10 Excellent

Matthew

Stayed 3 nights in Jun 2025

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were inviting, clean and comfortable. The lady who checked us in was amazing! Breakfast was so good! Highly recommend!
Stayed 1 night in Jun 2025

10/10 Excellent

Stacie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, room, breakfast and amenities!! Highly recommend!!
Stayed 2 nights in Jun 2025

8/10 Good

Douglas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Fredy

Travelled with family
Disliked: Amenities
Our room smelled bad. The hotel was empty and they gave us room number 209, view of all the ac units outside of our window when the hotel was mostly empty for a Thursday night on May 29, 2025. Loved the roof at the check in floor as it was raining. Would love to have cut up fresh fruit and bacon on the breakfast buffet.
Stayed 1 night in May 2025